Joy
Gugel
309 Seaton Ln NE Apt 102 l Salem, OR 97001 l (503) 602-9876 l joy@gmail.com
l Upcoming
University of Massachusetts Lowell graduate offering a strong academic
background in IT combined with excellent internship experience as a technical
support analyst along with customer service experience.
l Quickly
learn and master new technology; equally successful in both team and
self-directed settings; and proficient in a range of computer systems,
languages, tools and testing methodologies.
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Information
Technology
- Programming Languages:
Java, PHP, SQL, C, C++, HTML / Javascript/ CSS.
- Planned and Implemented Networking Infrastructures.
- Deployed Socket Programming Solutions.
- Utilized Database Design and Interface
Programming.
- Developed and Marketed Several Website
Portals (php front-end, mysql back-end).
- Submitted to open source programming
projects, examples of code available at request.
Customer Service/Management
- Supported telephone helpdesk with
incident tracking system.
- Assisted Technical Support Analysts on
site at Oregon State Penitentiary to troubleshoot and resolve client
issues on Windows workstations.
- Stocked, stored, and received physical
inventory.
- Managed a retail department, delegated
tasks, and demonstrated exceptional customer service while focusing on
time-management and efficiency.
- Answered a multi-line phone system,
balanced a register, and handled money.
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B.S. Degree to be awarded June 2012
Major: Information Technology, Minor: Mathematics
University of Massachusetts Lowell
Lowell, Massachusetts
Western Oregon University
Monmouth, Oregon
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Retail Team
Member, Target, Keizer, Oregon: 3/2006
- Present
IT Intern (Non-paid), Dept.
of Corrections Information Services, Salem, Oregon: 6/2003 – 8/2003
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