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Leading Edge Designer Sample Resume Format in Word Free Download

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Bella Snider
Arvada, C0 80001 - (303) 604-9876 – bella@Gmail.com

Instructional Designer and Documentation Consultant

Core Competencies




Areas of Expertise:
  • Instructional/Curriculum Design
  • Web-based and In-Person Instruction
  • Storyboarding
  • Project Management
  • Training Team Management
  • Consulting Services
  • Project Planning
  • Task Analysis
  • Facilitation
  • Business Analysis
  • Objective Authoring
  • Content Mining
  • Information Mapping
  • ADDIE + Adult Learning Theory
  • Document/Website Reengineering
  • Core Document Development
  • Online Help Development
  • Needs Assessment



Instructing/Documentation Experience:
Microsoft: Microsoft Word, Microsoft Excel, Outlook
Oracle/PeopleSoft: Oracle Financials Suite, Settlements, eProcurement, Asset Management, nVision, Query Manager
Proprietary Software: ACXIOM/Digital, STC/SeeBeyond, MineShare, Director’s Guild of America

Strong Working Knowledge Of:
Microsoft: Word, Excel, PowerPoint, Publisher, Project, Outlook, Front Page, Visio, Office Communicator, SharePoint
Adobe (Macromedia): FrameMaker, Acrobat, Captivate, Dreamweaver, RoboDemo, RoboHelp, Presenter
WebEx: Meeting Manager Pro, Training Manager
Other: SnagIt, Visual Source Safe, Remedy, Mercury Test Director, Lotus Notes, Documentum, Mozilla Thunderbird, Oracle Calendar, SugarSync, WebVista, WinZip, Web.Alive, Windows Net Meeting, Outstart LCMS

Professional Experience




LEADING EDGE DESIGNER, December 2009 – October 2011
Avaya – Highlands Ranch, CO
Job Description:
This was a full-time Avaya Learning Department. Originally I was brought on as Project Manager and Vendor Manager, and was then selected to become part of the newly-formed Conception and Implementation team as a Leading Edge Designer.
Selected Accomplishments:
  • Planned and developed new innovative projects in conjunction with the Sales Training team, as well as other verticals, based on specific needs. Additionally, performed as a consultant, and managed relationships with Subject Matter Experts, team managers, and stakeholders.
  • Developed, designed, and performed as Editor in Chief of the newsletter “Innovations” for the Conception and Implementation team.
  • Analyzed, created, and managed both the SPC team SharePoint and the new Instructor Resource course database.
  • Created various organizational documents and processes for the Conception and Implementation team.

SR. INSTRUCTIONAL DESIGNER /DOCUMENTATION CONSULTANT, April 2009 – November 2009
TECHNISOURCE – Englewood, CO Client: Charter Communications – Englewood, CO
Job Description:
This was a contract position in the Charter University Training department. I was brought on to assist the department in updating modules that were affected due to the implementation of new accounting and billing software.
Selected Accomplishments:
  • Assisted with the redesign and clarification of writing standards and best practices for the Charter University library of courses, including naming conventions, writing styles, and adherence to adult learning theory.
  • Updated and edited multiple course modules to bring them into alignment with the new style guide, best practices, and new versions of the software.
  • Managed multiple complex editing and writing projects simultaneously.

SR. INSTRUCTIONAL DESIGNER /TRAINING CONSULTANT, October 2007 – December 2008
ELEVEN TWENTY CONSULTING – Woodbury, MN Client: UNIVERSITY OF MINNESOTA – Minneapolis, MN
Job Description:
This was a fourteen month engagement as an on-site consultant for a University-wide Oracle Financials implementation as part of the Training Services department in the Office of Human Resources.
Selected Accomplishments:
  • Developed classroom training materials and assessments, and performed in-person training for the PeopleSoft General Ledger, Asset Management, and eProcurement modules for over 200 employees and students.
  • Developed an online training course and assessment for Asset Management using Captivate 3, and Dreamweaver.
  • Provided one-on-one assistance in PeopleSoft reporting labs, and compiled documents from various departments into appropriately formatted user-friendly materials.

SR. INFORMATION DESIGNER/DEVELOPER, 2006 – 2007
SHARP DECISIONS – El Segundo, CA Client: AMERICAN HONDA – Torrance, CA
Job Description:
This position was an on-site consultant at Honda’s American headquarters in the IT department.
Selected Accomplishments:
  • Used Captivate 2 to design and create Web Based Training (WBT) lessons for the IT department on the use of Lotus Notes Instant Messaging, and for the Finance department for their PeopleSoft upgrade.
  • Updated and redesigned SOX documentation for the Finance department. Combined multiple file types into a single PDF, creating a more user-friendly document.
  • Redesigned internal website for the Technical Communications department.

BUSINESS ANALYST/DOCUMENTATION CONSULTANT, 2006 – 2006
TRYARC – Santa Monica, CA Client: DIRECTOR’S GUILD OF AMERICA – Hollywood, CA
Job Description:
This position was as an on-site consultant at the headquarters of the DGA during an implementation of a proprietary software package that was designed to combine all aspects of their business.
Selected Accomplishments:
  • Developed a documentation roll-out plan for new proprietary software implementation in conjunction with the consulting team and Project Lead.
  • Conducted information gathering sessions with Subject Matter Experts to gather business rules and procedures for use in the instructional manual and Online Help.
  • Worked with the Project Lead to determine criteria for the design, development, and implementation of the instructional manual and Online Help. Wrote and edited the instructional manual and Online Help.
  • Tracked issues with the application GUI and worked with the Project Managers to suggest ways to improve the end-user experience.

TECHNICAL TRAINING MANAGER, 2003 – 2005
SR. TECHNICAL TRAINER/WRITER, 2001 – 2003
ACXIOM/Digital – San Mateo, CA
Job Description:
This position was originally as a Technical Writer, and the Technical Training position was added on within one month. After being promoted to manager of the Technical Training department, I still performed as a Writer/Trainer in addition to my responsibilities as a manager.
Selected Accomplishments:
  • Hired, trained, coached, and mentored Technical Training and Technical Writing Teams.
  • Performed training on proprietary software for both internal and external clients in both in-person and web-based training throughout the US, and in Tokyo, London, and Zurich.
  • Created and refined Technical Training department policies, procedures, and guidelines based on needs-assessment meetings with the Training Team, Development, Quality Assurance, Sales and Customer Service.
  • Designed, created and edited Online Help systems, User Guides, Installation Manuals and training materials.

TECHNICAL DOCUMENTATION MANAGER, 2000 – 2001
SR. TECHNICAL WRITER, 2000
STC/SEEBEYOND – Monrovia, CA
Job Description:
This position was as a Technical Writer for a portion of the product suite. I was promoted to manager after less than a year.
Selected Accomplishments:
  • Designed and created User Guide, Installation Guide, Online Help systems, Release Notes and Read Me files for the proprietary product suite.
  • Worked with upper management to determine needs, and then re-designed format for Functional Design (FDD) and Technical Design (TDD) documents for the Development department.
Education





Bachelor of Science Degree, Education, 1994 · University of Georgia – Athens, GA
Major: English, Minor: Physical Education
Student Teaching · Glasgow, Scotland




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