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Maya Waits 512.850.9876
maya@gmail.com
Profile
I
bring to the table the same qualities that I look for when I have hired in the
past:
I bring honesty, integrity, company loyalty, a team attitude, and a strong
work ethic. I am not afraid to take on new challenges. I am not too good for
any task. I am willing to do whatever it takes to get the job done and to take
care of the customer, internal or external. I will ensure that my employer
never regrets choosing me for the role I am in.
Credentials/Certifications
Microsoft
MCSE HP certified
Comptia
A+ Comptia Network +
Comptia Server+ IBM Certified
Technical Experience
Experienced
in hardware diagnoses and repair of the following technologies:
IBM, Sun, HP, Dell, Compaq, and many other brands
of PCs, printers, entry level to enterprise level servers, tape backup
solutions, and SAN storage solutions including EMC and Netapps.
Basic to advanced knowledge of Microsoft Windows 7,
Server 2000 2003 and 2008.
Basic knowledge of Unix, Solaris, and HP UX
Work History
Maintech – State of Texas account 2005 – Present
Lead Server Support Engineer
Responsibilities include:
·
Responsible for an enterprise server environment of
1000+ INTEL /Sun servers.
·
Data Centers Equipment includes HP, IBM, DELL, SUN – in a territory
from Waco, Texas to San Antonio, Texas
·
Monitoring trouble tickets for SLA compliance and
ensuring timely updates by all team members as well as personal production.
·
Maintained spare Parts/ inventory management
·
Responsible for Tape libraries & backups and
secondary support on the SANs
·
Installing PC and Servers according to customer’s
best practices standards.
·
Provided Hardware support for IBM Midrange systems.
·
Supported HP, Dell, Sun, midrange, and Enterprise systems.
·
Troubleshooting and repairing PCs, servers,
printers, and tape library units.
Hillcrest Medical Center 2003 – 2005
Manager Desktop Information Systems
Responsibilities included:
·
Managing desktop support team activities.
·
Coordinating resources for projects and day to day
coverage.
·
Managing all hardware/software requests from
Hospital staff.
St. John Medical Center 1999
– 2003
Desktop Support Supervisor
Responsibilities included:
·
Managing desktop support team activities.
·
Leading weekly meetings updating IT management on
customer feedback.
Personal/Professional References given upon request!
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