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Alia Waller

 (760) 529-1236 · alia@gmail.com

 

OBJECTIVE

Obtain an entry-level management position, where my educational, professional and life skills can be utilized to accomplish company and personal goals.

SUMMARY OF QUALIFICATIONS

·         Demonstrated experience in team leadership through multiple projects, special assignments, and community service.

·         Possess excellent oral and written communication skills to effectively interface with different levels of management.

·         Possess strong organizational, problem solving/decision-making skills, and coordination skills, which are matched with high ethical standards, observance of strict confidentiality guidelines, and experience to establish mutual rapport and respect.

TECHNOLOGY

·         Proficient use of Lotus Notes, Microsoft Office Word and Excel programs some experience in Power Point and Outlook, typing speed 40WPM and 10-key.

·         Office equipment: photocopy and fax machines, two-way 900 MHZ radios and telephone switchboard.

PROFESSIONAL EXPERIENCE 

CarMax Auto Superstores                                                                               San Diego, California   

Lead Business Office Associate

December 2010- present

Manage Business Office by making sure associates are trained and developed properly. Analyze situations and make decisions that satisfy the needs of the customer, but are in the best interest of the company. Other tasks performed include:

• Contacting financial institutions by email and phone for status the of titles and contract funding
• Creating and Verifying nightly bank deposits 
• Providing associates with feedback through daily  observations and monthly file reviews
• Reconciling and auditing daily and monthly reports and then analyzing the data in order to find ways to decrease debt and increase profit margins
• Manage customer and associate issues in order to maintain a pleasant work environment
• Organizing and prioritizing task to best suit the needs of the business

CarMax Auto Superstores                                                                               San Diego, California   

Business Office Associate

October 2007-December 2010

 Through the use of various resources bought and sold vehicles which require the ability to sift through very detailed information and knowledge of California regulations and financial institution stipulations.  Protected the company’s assets by doing the following task:

• Explaining financial and Department of Motor Vehicle forms
• Taking payments
• Ensuring all necessary title documents are accounted for and Inputting vehicle information  to calculate fees accurately
• Registered vehicles with the California DMV and out of state through acquired knowledge of DMV requirements in timely manner

C&E Vision-Rudy Project North America                                                        San Clemente, California

Customer Service Representative 

August 2005-August 2007 

Through email, fax and phone in a call center environment I place product orders for businesses that have accounts with the company, and those that are interested in selling the sunglasses and helmets. Other duties include:

·         Supported all outside sales-representatives by placing orders for their territories, and communicating problems their accounts maybe having with products.

·         Answering consumer questions regarding repairs and warranty concerns. As well as solving problems that accounts may have with orders and/or billing.

·         Data Entry-Input prescription sunglass orders to laboratory through DVI software requiring accurate typing and attention to details.

                                      

Southern California Edison Company-Volt Temporary Services                      San Clemente, California

Administrative Aide/Intern

June 2002 – November 2004

Assisted the Site Support Service-Offsite Emergency Planning division in the following functions:

·         Responsible for applying special make-up to persons playing victims.

·         Compiled Drill Evaluation Reports.

·         Revised Emergency News Center guidelines.

·         Prepared Emergency Decontamination Kits for surrounding local hospitals and fire departments.

·         Updated spreadsheets and maintained confidential files.

Implemented resolution of action and follow-up for emergent trouble calls site-wide for the Facilities Management department by:

·         Creating work tickets for maintenance and construction projects

·         Dispatching the appropriate craft to emergent situations with hand held radios

·         Following up with callers to make sure their problems were resolved in a timely manner

Prepared annual reports for Environmental Services including Hazardous Materials which included: asbestos waste quantity, and hazardous waste transportation procedures to name a few, and compiled Material Safety Data Sheets.

EDUCATION

Azusa Pacific University; San Diego, California (satellite campus)

November 2005 to January 2007

California State University-Dominguez Hills; Carson, California

August 2000 to May 2003

SPECIALIZED TRAINING

California Notary Public (active)

Leadership Training – CSU, Dominguez Hills

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