Laptop Technician Sample Resume Format in Word Free Download

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Kennedy  Keppel

Mobile Phone 317-446-9876

E-mail: kennedy@yahoo.com

Objective:  To find full time competitively compensated work

Certifications

Comptia A+, Essentials, and IT Technician Designation

Comptia Network+

Microsoft Certified IT Professional (MCP) Windows XP

Microsoft Certified Technician Specialist (MCTS) Active Directory

Work Experience

Current Employer: Redbox Automated Retail, LLC. May 2009 – Present

Current Job Title: FSR2

Job Location: Oklahoma City, Oklahoma

Duties:  If Regional Operations Supervisor (ROS, a management role) is out of town, or on vacation, I take over management role of team, deal w/questions issues, set goals, moderate team meeting.

Uptime:  Meet or exceed 97.25% uptime for kiosks

Forecasting: accurately predict machine breaks, or possible breakdowns before Machine Support (Kiosk Help Desk) has to take action

Repairing: repair machines as they break, or before

Remote support:  Through Kaseya, log remotely into kiosks, and repair or adjust calibration of various machine parts as needed.

Troubleshooting:  determine cause of machine breakdown so as to perform needed repairs only, and not needlessly replace good parts.

Preventative Maintenance – Overhaul every machine at least once every six months

Current Pay:  $15.00 per hour + 7% annual performance based bonus

Current  Benefits:

Company Vehicle w/gas card provided

Laptop w/3G aircard for personal and business use

Vision, Health, Dental insurance

Current Supervisor: Ginger Jackson

Former Job Title:  FSR1 (Field Service Representative level 1)

Job Location: Kansas City, Missouri

Duties:      Collects movies from machines and records counts

·          Keeps daily record of product distributed to each machine

·          Provides quality customer service through regular interaction and communication with store managers, owners, employees, and redbox personnel

·          Communicates status of machines and customer accounts to ROS

·          Cooperates with co-workers and promotes a positive and productive working environment

·          Accounts for the security of all machines, and merchandise on the route - includes reporting machine vandalism and theft as well as researching shortages/overages of movies

·          Keeps machines cleaned and maintained in proper working order - includes route maintenance as needed

·          Keeps daily inventory record of merchandise taken from warehouse stock

·          Places product in machines to maximize presentation and sales

·          Loads and unloads product from automobile

·          Adhere to all Product Merchandising Programs, Company Machine Standards, and any special requests for products as identified by the ROS

·          Light Preventative Maintenance direction will be provided based on skill level

·          Small hand tools (screwdriver, pliers, cutters, hex wrenches), spare parts as directed by ROS, keys to kiosk and light box, QLM key

Pay:  $12.87 hourly +6% annual bonus, also mileage reimbursement at .56 cents per mile

Benefits:  Health, Vision and Dental Insurance

Supervisor:  David Mays (Regional Operations Supervisor, Kansas City, MO)

Current Contract Work

Contractor:  Apex/Dell

Job Title:  Computer Desktop/Laptop Technician

Job Location: Kansas City, Missouri

Duties:  Intall, test and verify replacement end use workstations, verify group policy functionality, updates, connectivity, and printing ability

Duration:  One week

Pay:  $15 hourly

Benefits:  N/A

Contractor:  Apex/Dell

Job Title:  Computer Desktop/Laptop Technician

Job Location: Kansas City, Missouri

Duties:  Install, test, and verify Symantec Endpoint Encryption software on Laptops, and Desktops running WinXP/Vista/7 to bring Hospital group into compliance with upcoming healthcare regulations

Duration:  One week

Pay:  $15 hourly

Benefits:  N/A

Supervisor at job site:  Steve Madachick

Previous Employers

Redbox Automated Retail, LLC,

Job Title:  FSR1
Job Location: Oklahoma City, Oklahoma

Job Duration:  February 2007 – August 2008

Duties Weekly distribution by pick list (Excel sheet containing title and kiosk specific inventory count) of newly released media, minor maintenance (resetting PC’s, testing sensors with phone support, resetting camera settings) and kiosk cleaning and up keep (changing light bulbs, signs, art, etc.)

Pay:  $11.44 hourly, plus annual bonus at 6% of hourly wage, with other factors also coming in to play (profitability of company, meeting or exceeding goals, etc.)

Benefits:  Health, Vision, and Dental Insurance

Supervisor:  Christy Rixman

Reason for leaving:  To take a position working with a church, which I had gone to college for.

Keppel Custom Computers

Beginning Job Title:  Computer Technician

Ending Job Title:  Network Technician

Job Location: Mooresville, North Carolina

Job Duration: December 1998 – August 2003

Duties:  I was working for a Value Added Reseller (VAR), who among other things offered full one year onsite warranties to his clients, who were primarily small businesses.  My responsibilities included

Phone Support

Remote Support

Onsite Support

Workstation/Server assembly

Workstation/Server programming

Hardware/Software troubleshooting

Connectivity issues troubleshooting

Network troubleshooting

Moderate network design and layout

Beginning Pay:  $8 hourly

Ending Pay: $17 hourly

Benefits:  N/A

Supervisor:  Paul Keppel

Reason for leaving:  I left to attend college in Oklahoma, for the profession I had decided to go into at the time.

Education

Bachelors Degree

August 2003 – May 2008

Heartland Baptist Bible College

Oklahoma City, Oklahoma

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