Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Virginia Commonwealth
University Richmond , Virginia
Virginia Commonwealth
University Richmond , Virginia
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SOFIA
AMIN
E-mail: sofia@gmail.com
Phone: 571.722.9876
PROFESSIONAL SUMMARY
· Over
10 years of working experience.
TECHNICAL KNOWLEDGE
Operating Systems:
Windows 95/98/00/XP/NT/Vista/7, MS
DOS, Unix, Citrix, Linux Red Hat
Programming Languages:
Java, C ++, Visual Basic, VB.net, ASP.net, HTML and JavaScript
UML Tools: Rational
Rose, MS Visio
Software: Right Now Web,
Remedy, Business Objects Crystal 2008, Atlassian Confluence, Camtasia Studio, MS
Project, MS FrontPage, MS Project, MS Access, MS Excel, MS Power Point, MS
Word, B-Liner
Database: Oracle v9 and 10,
MS SQL Server 2005 and 2008
PROFESSIONAL EXPERIENCE
General Dynamics
Information Technology –AKO Fairfax, Virginia
Knowledge
Base Manager Sept. 2011-Present
Technical
Documentation, Content Knowledge Management, and Reporting:
·
Analyzed,
standardized, and maintained documentation, articles, and updates for helpdesk
team, and clients
·
Extracted data
from the ticketing platform- “Right Now Web” to provide trend analysis reports
and online content documentation support
·
Prepared and
updated documentation describing online knowledge management processes and protocols
·
Created and ran
reports on tracking documentation, frequency of use, and maintaining articles
General Dynamics
Information Technology-AESD Fairfax, Virginia
Systems
Analyst Mar.
2011-Sept. 2011
Data
Reporting, Quality Control and Operational Metrics Management:
·
Extracted data
from various ticketing platforms- “Remedy” and “CA” to provide trend analysis
reports.
·
Formatted data
for inclusion in daily, weekly, and monthly operational reports
·
Analyzed and
evaluated data for positive/negative trends and to identify problems and areas
for improvement
·
Prepared and
updated documentation describing metric collection and reporting processes
·
Monitored report
effectiveness in satisfying customer needs
Information
Systems Coordinator Feb.
2002-Present
Analytics/Data
Reporting:
·
Analyzed and prepared reports required
by affiliated foundations to meet FASB standards using Crystal Reports
·
Developed, tested and coordinated the
execution of programs, utilities, triggers, cursors to correct or identify data
for correction using Crystal, SQL Analyzer, and MS Access.
·
Prepared and coordinated programming
support for solicitations using Crystal
·
Assisted the data exchange process
between the two fundraising databases, an online gift system called “Kintera Sphere” and the fundraising system
“Millennium” database
·
Assisted in design and standardization
of the financial, and biographical reporting environment in “Millennium” system
·
Coordinated and executed exception
reporting and data standardization checks
Database
Management:
·
Assisted and provided programming
support for data import/export and comparisons between different critical
systems at the University
·
Used MS Excel Macros, Visual Basic,
.Net and SQL Analyzer to automate procedures for data import/export and
comparisons
·
Created and implemented procedures
that can be used by clients at their desktops using current relational database
management systems like Crystal Report software, MS Access, and SQL Analyzer
Desktop
Support and Training:
·
Provided Level 2 help desk support to
clients
· Served
as Administrator for help desk application called “ScriptLogic BridgeTrac”
system.
· Maintained
application tables and security groups for end users in “BridgeTrac,
Millennium, and Kintera” systems.
· Created
new users, developed and maintained departmental reports.
· Supported
web based version of product to be used by clients
· Monitored
tickets to ensure timely issue resolution. Escalate unresolved issues to
supervisor’s attention as appropriate.
· Coordinated
with IT Director on installation of application updates/upgrades.
·
Assisted and coordinated with the University Computer Center
· Organized,
promote, and lead training opportunities for users of University Advancement’s
supported applications such as Millennium and Kintera, as well as training
related to advancement processes such as gift processing, biographical data
entry, acknowledgement mail merges, and prospect moves management.
·
Created on-line tutorials and quizzes
for new users using MS Frontpage and Content Management System software
Technical
Documentation:
·
Prepared and updated technical
documentation (on-line and procedural) of processes, programs and procedures
· Used
Confluence, Enterprise Wiki, Camtasia Studio, MS Frontpage, and the “Kintera”
Content Management applications to update online documentation for end users
and departmental staff.
Office
Administration:
· Served
as the editor for department’s e-mail newsletter and other correspondences.
· Assisted
with office administrative support supervising students & administrative
support staff.
Ethyl Corporation Richmond , Virginia
Data Entry Analyst Jun. 2001-Feb. 2002
· Maintained
and created worldwide Material Safety Data Sheets via “Chemmate”
· Managed
and regulated chemical products including hazardous material based on
predetermined criteria in “SAP ”
database
· Created
and maintained Supplier Information documentation containing proprietary
chemical components
· Maintained
Ethyl’s product database via Lotus Notes
ACADEMIC
BACKGROUND
Bachelor
of Science in Information Systems, Graduated 2005
REFERENCES
Available
upon request
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