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Carlie Holder
|
309 E Wyoming PL #2223
dENVER, COLORADO 80001
Carlie.holder@gmail.com
(720) 354-9876
|
Experienced
Systems Administrator with Tier 1 and ISS knowledge, seeking a position to
utilize customer service skills and proven IT experience to manage critical
Enterprise and SMB scale IT programs
Skill
Summary
Hardware
- Extended knowledge of HP Proliant
Servers
- Network Printer Administration
- Network Infrastructure
- Imaging and deployment
- Server repair and upgrades
- Workstation/ Laptop repair and
upgrades
- Cisco Routers/Switches
Software
- Microsoft Operating Systems
(Desktop and Server) Deployment and Administration
- Active Directory and Domain
Administration
- Shoretel VOIP Communications
- Microsoft Office, Outlook, and
Exchange
- Blackberry Enterprise Server
- VMware Administration
- Attendance Enterprise
- Red Hat Linux/ Fedora
- WSUS Servers
- Proxy Services such as websense and
approver
- Symantec Backup Solution
- Kespersky Antivirus
- P2 Commander
- Wireshark
- Robtext/ MXTool box
- BackTrac 5
- Netwitness
Security
Concepts
- Government Compliances such as PCI
DDS, HIPPA, FISMA, etc…
- Disaster Recovery Plans and
Business Contingency Plans
- Policy Implementation and
modifications
- Securing Windows and Linux
Platforms
- VPN/Firewall Configurations
- Securing Web Applications and Social
Networking
- Role Based/Mandatory Access
Controls
- Multi Factor Authentication
- Incident Response Teams roles and
responsibilities
- Risk Assessment
- Antivirus Deployment and
Maintenance
- Encryption
- Log Errors
- Multi Layered Security by
understanding all seven IT domains,
risks associated with those domains, and prevention
- Certificates such as Public Key
Infrastructure, their purpose, and how to
determine what solutions are optimal for businesses
- Conducting Forensics to determine
origins of attackers and methods used
- Importance of IDS and IPS and how
they work hand in hand in order to detect current vulnerabilities and
prevent future attacks
Career
Experience
Junior
System Administrator /System Support Engineer October
2009 – September 2011
Integrated Airline
Services,
Denver, CO
- Managed an Enterprise level
environment including users, phones, servers, networking, and printing
- Supported anywhere from 500 to 600 users at any given time via email and phone support
- Software and server planning,
upgrading, and support for the United States.
- Software Application patch
management and upgrades such as GreatPlains
- Managed Corporate Active Directory,
BES and VOIP servers
- Assisted with a MPLS implementation
project with AT&T
- Coordinated services for a 24x6
availability environment
- VM Ware server maintenance
- Integrated a new Backup Solution
using Symantec instead of CA Technologies
- Deployed Multiple WSUS Servers to
different locations to implement an easier way to maintain updates that
had Microsoft operating systems and applications
- Managed a MPLS Network after
implementation, which included network troubleshooting on multiple sites
to help diagnose if there were problems with AT&T’s equipment, or if
there was an issue with the location its self
- Addressed problems using VPN for
those who had access
- Addressed problems with shared
network folders and other network resources
- Install and configure printers
- Level 1 Security Clearance
Tier One Technical Support, IBM,
Boulder, CO May 2009 – September 2009
Tier 1 Technical Support for Best Buy
Tier 1 Technical Support for Best Buy
- Troubleshoot Network & Printer
Issues
- Requesting Hardware/Software
Upgrades and/or Replacements
- Requesting Service Repairs
- Remote Access into Users
Workstations
- Forcing Print Jobs/Switching Print
Queues on a Mainframe Application
- Customer Service
- Creating Tickets/ Reissuing
Tickets/ Ticket Follow up
Education
Bachelors
in Information Systems Security August
2007 – December 2011
ITT
Technical University, Westminster, CO
GPA 3.9/4.0
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