Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
An enthusiastic, hard-working, self-motivated and committed
IT professional.
WORK EXPERIENCE
October 2010 –
Present British Telecommunications - Network Service Operations Technician
·
Manage the maintenance and repair of the telecommunications and ancillary
electronic equipment for BT Private Line services globally and the BT Americas
Region for Data services including the BT Infonet products.
·
Access and utilize various transmission test equipment.
·
Manage quality assurance checks on new service installations or changes.
·
Prioritize daily work activities by reviewing Expedio cases, planned
works notifications, Flash GBS notifications, emails and other daily
information sources.
·
Assist with various new projects that require support from the BT
Service Desk.
·
Manage migrations on data platform
March 2010 - October 2010 Cbeyond
IT Solutions - Application and Network Support Tier 1
·
Troubleshoot advanced product or service issues, including but not
limited to DS1 transport, PRI / CAS / FXS telephony, and DNS with proper
escalation as necessary to achieve optimal trouble resolution times.
·
Strive for first call resolution, if first call resolution cannot be met,
properly code trouble tickets for escalation to Tier II Tech Support using
Ticket classification Guidelines.
·
Resolve routine Trouble Tickets, including but not limited to E-mail,
voicemail, auto attendant, Web Hosting, and browser configurations.
·
Management of Cisco IAD 2430, Call Agent Soft switch, T1 Router, VPN and
SIP connect, to resolve customer troubles.
·
Perform additional duties such as; data analysis, reporting. As well as
provide input for troubleshooting diagnostic tools.
June 2007 –February 2010 Internap Network Services - Network
Engineer Tier 1
- Support global customers via Cisco telephone and email in a
- Analyze and resolve issues with telecommunication providers
- Dispatch techs for reboots of customer equipment collocated in different locations
- Responsible for clear and concise ticket documentation utilizing REMEDY
- Investigation and resolution of customer support issues
- IP and DNS migration
- IPv6 Experience
- Troubleshoot DNS records using Bind9
- Familiar with Collocation Procedures and
Feb 2007 – Apr 2007 Getronics - Asset Manager (contract)
- Responsible for $12M of technology inventory
- Key employee in corporate-wide technology upgrade
- Team Lead of the technology deployment project
- Provided remote desktop and on-site support to solve client issues quickly
- Responsible for company vehicle for transporting inventory between sites
EDUCATION
2003 - 2006 Graduated from Chattahoochee Technical
College
IT PROFICIENCIES
- DNS using Bind9
- IPv6
·
Streaming Internet Video Troubleshooting
·
CDN
- Multiple Remote Desktop Clients (VNC/RDP)
- Computer Repair (A+)
- Active Directory
- Cisco Routers and Switches. (Completed
- PC Hardware and Desktop support
- Wireless Networking
- Norton Suite including Ghost, Antivirus and Internet Security
- Worked on many brands and types of printers in a wired and wireless network
- Windows 2000, XP,
- Running a Web Server and Maintaining personal DNS records.
INTERESTS
- Motorcycles
- Electronics - IEEE
- Computer Security
- HAM Radio / Emergency Communication (ARES) – FCC Licensed Technician
- Weather spotter for NWS – Registered Spotter
AWARDS
·
Circle of Excellence – May, June and July 2010 - Top 10% Productivity, Adherence,
Efficiency, Quality Assurance and Accuracy in the Operations Department.
Download Resume Format
.JPG)
0 comments:
Post a Comment