IT Site Support Specialist Sample Resume Format in Word Free Download -->

IT Site Support Specialist Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Farah Rathof

309 Corato Court

Bear, DE 19001

Home (302) 365-9876176
Cellular (302) 312-1230
farah@comcast.net

OBJECTIVE


To obtain a job in IT that offers opportunities for advancement while at the same time, utilizes my experienced and educated background in Network Administration and Desktop Support

SUMMARY OF QUALIFICATIONS


An educated background in Network and Desktop Administration, four years of management experience, detail oriented, superb organizational skills, innovative and self-motivated, quality driven

EDUCATION


September 2002 The Chubb Institute, Springfield, PA
Diploma in Network and Desktop Administration, GPA: 3.9.

Completion of a comprehensive training program in network administration that provided practical and theoretical experience in Microsoft Windows 2000 Server, Novell NetWare, and Linux.  Incorporation of Ethernet and Token-Ring topologies.  Strong emphasis on client/server software and hardware installation and configuration, system administration, security implementation, LAN optimization, troubleshooting, and disaster prevention and recovery.  Additional emphasis on data communication issues using hubs, bridges, routers, gateways, and network interface cards.  Interoperability labs integrating Windows 2000 Server, Windows 98 workstations, Novell NetWare Server, and Linux Server.

Hands-on case study required the completion of a detailed network analysis and design solution to a presented problem, including general hardware recommendations, hardware implementation, maintenance and fault tolerance, site preparation, cost of materials, design of a logical network layout using Visio Professional, and design physical network layout using Visio Professional.

Highlighted topics of study included:
§  Basic hardware installation and configuration
§  Microsoft networking essentials
§  Microsoft Windows 2000 server and workstation administration, security, and system fault tolerance
§  Microsoft Windows 2000 server in the enterprise, interoperability with Novell and Linux servers, performance tuning, and network monitoring
§  TCP/IP on Windows 2000 Server
§  Novell NetWare 5.1 administration, NDS design, server installation and configuration, implementation of TCP/IP
§  Red Hat Linux administration, server installation and configuration
§  Microsoft Exchange server installation and configuration, administration, and troubleshooting

          2009 Lotus Note Administrator Training
  2004 HDI Certification
          2003 A+ Certification
          2000 Fundamentals of Supervision
2000 Solutions Through Partnership
1997 Delaware Technical and Community College
1996 Received Diploma

 

EMPLOYMENT HISTORY


DuPont Elastomers,                              Deepwater, NJ         September 2009 – Present

09/09 – Present          IT Site Support Specialist, Information Technology
§  Hardware and peripheral installation, move, and repair
§  Install and configure network switches and servers
§  Install and configure all software
§  IT inventory ordering and control
§  Daily server checks and problem resolution
§  Cabling
§  Computer ghosting
§  Lotus Notes Local Administrator
§  Ensure backups run
§  Perform random security checks
§  Active Directory Administration

Accomplishments: Managed the XP Service Pack 3and Internet Explorer upgrades at my site. Managed the Internet Explorer upgrade.  Selected as lead tester for Windows 7 and Office 2010.

MTM Technologies, Wilmington, DE     September 2008 – May 09

09/08 – Present          PC Technician and Network Support, Information Technology
§  Active Directory administration
§  Hardware support, installations, and repair
§  Install and configure Blackberry and Palm Pilots
§  Troubleshooting and resolving network, IP, remote access, and domain connectivity issues
§  Printer troubleshooting and repair
§  Software support, installation, and configuration
§  Diagnose wireless connection issues
§  Citrix administration
§  Spyware and Malware removal
§  Registry editing

Accomplishments:  Developed command line user guide for Cisco VPN connection issues.  Consistently reached SLA’s of prioritized tickets.

JP Morgan Chase, Newark, DE            June 1998 – September 2008

05/01 – 09/08              Global Technical Support Analyst, Information Technology
§  Diagnose and resolve system, server, and web based issues
§  Troubleshooting and resolving network, IP, remote access, and domain connectivity issues
§  Configure network LAN settings and dial-up PPP settings in Novell, Windows 9x, NT, 2000, and XP
§  Active Directory administration
§  Install and configure Lotus Notes and MS Exchange
§  Install and configure Blackberry and Palm Pilots
§  Software installs and configuration
§  VOIP setups
§  Telephony troubleshooting
§  Voicemail administration

Accomplishments:  Developed the Remote Access Training Guide That Our Technicians Use for Troubleshooting.  Consistently achieve 85 percent first call resolution.  Subject Matter Expert for Desktop and Remote Access teams.


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