IT Operations Technical Project Manager (Contractor) Sample Resume Format in Word Free Download

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JOy  SHERRON  Cell Phone: (650) 784-9876 - Email:   joy.sherron@sbcglobal.net

Pacifica, CA  94001  

Experienced, enthusiastic and versatile IT professional seeking project management position requiring exceptional thought leadership with a proven track record to successfully and cohesively lead cross-functional matrixed technical and non-technical teams from inception to Go Live.

SUMMARY: 

• IT professional with over 12 years of IT experience within technical project management, resource management, vendor management, environment management, relationship management, deployment management, problem management, change control management, release management, process workflow development and management, system analysis, training and production support.

• Demonstrated expertise in leading cross functional teams through integrated complex efforts for high profile enterprise wide and mission critical customer facing projects with multimillion budgets.

• Skilled in project management and coordination of data center infrastructure builds with application migration, development and deployment.
• Strong aptitude and drive to effectively manage multiple projects simultaneously from moderate to high complexity within the triple constraints of scope, budget, and schedule.
• Cultivated in strategizing, analyzing, planning, budgeting, driving and managing technical and functional scope and requirements from inception to implementation.

• Able to effectively and collaboratively communicate with executive level leadership, business partners, technical teams and/or service delivery vendor(s) to provide and manage appropriate Request for Proposals, Business Cases, Statuses, Business Requirements, Rough Order of Magnitude estimates, Statements of Work and detailed project plans.
• Capable of understanding technology at hand and interpret the technology to non-technical business partners.
• Strong and effective negotiator, facilitator and communicator in both verbal and written; effective collaborator for issue and risk management and resolution.
• Demonstrated ability to develop and maintain detailed project plans according to scope.
• Out of the box thinker who is highly knowledgeable within the SDLC, PMI and ITIL methodologies.

SOFTWARE/TECHNICAL USER EXPERIENCE:  Functional proficiency of MS Project, PowerPoint, Visio, SharePoint, SAP, Mercury Quality Center, Product Lifecycle Management, Remedy, Digital Workflow, Live Meeting, Net Meeting, SnagIt, Windows XP/NT/95 and all basic MS Office products including Access

PROFESSIONAL WORK EXPERIENCE:

Pacific Gas and Electric Company

San Francisco, CA – February 2011 to Present

IT Operations Technical Project Manager (Contractor)

Accomplishments

·         Inherited red cost and red scheduled projects and quickly changed status to green with financial and pre-task analysis and negotiations.

·         Successfully managed projects encompassing the following infrastructure technologies:  AIX, Linux Windows, Solaris, IBM HS21 and HS22 Blade Centers, Oracle 11G, EMC, AMS and Hitachi Storage devices.

·         Successfully implemented portal and desktop applications requiring Weblogic/Oracle-Middleware, Apache LDAP authentication, GUI, SAP Business Warehouse and SAP NetWeaver.

·         Effectively stepped in to manage and lead Bill Print project to install Pitney Bowes Inserter equipment.

Responsibilities:

• Manage infrastructure and application data center projects of moderate to large complexity with multi-million budgets.
• Develop and maintain detailed Microsoft project plans and execute according to plans.
• Calculate baseline budget and schedules based upon approved requirements.
• Create and manage project charter, scope and requirements with technical resource leads to estimate hours, budget to acquire matrixed resource needs.
• Management of bi-weekly project forecast in SAP Business Warehouse and HP PPMC for accurate time and budget reporting.
• Lead matrixed teams within architects, telecom, network administrators, system administrators, telecom engineers, engineers and software developers (including vendors) to deliver quantifiable results.
• Provide vendor management across the globe.
• Perform overall project management issue tracking and risk management including risk and issues analysis and risk and issue mitigation.
• Coordinate with project and program managers to identify cross-program dependencies and leverage resources appropriately.
• Ensure team creates and maintains appropriate project and program deliverables within acceptable timelines.
• Effectively prepare and communicate accurate project status to stakeholders; successfully communicate across a variety of audiences, including non-IT business personnel, technologists and vendors.
• Current assigned inflight projects:  Configuration Compliance Management remediation, SAP Optical Jukebox replacement and upgrade, Disaster Recovery Data Center Buildout, Storage Array Growth and Replacement.

Pacific Gas and Electric Company

San Francisco, CA - April 2008 to October 2010

Environment Management Technical Project Manager and Implementation Lead (Contractor)

Accomplishments

·         Collaboratively led both minor and major build releases from Development, Test/Integration, QA/FSTE, and Production environments for various critical online customer facing applications and SOA environments.

·         Successfully led DBA efforts to extract production data from several source database systems to import into net new Oracle 11g lower environments database, to provide baseline durations of converting 3.9 million users for testing, UAT, ORT and Go Live.

·         Developed, coordinated and managed work plans and budget to build out, configure, connect to existing platforms, and deliver net new 4 tiered Linux WebLogic Portal environments (DEV/TEST on VMware) and net new 5 tiered Oracle 11g database environments for the re-architecture of critical Customer Online applications project on constrained timeline.

·         Received management and senior leadership recognition for successfully leading, scheduling, coordinating, and ensuring over due middleware application and OS of web cross platform infrastructure was upgraded and current with recommended patches.

·         Instituted the Change Advisory Board (CAB) within the Shared Web, Portal, LDAP and Middleware environments and negotiated tiered maintenance windows for all environments.

Responsibilities:

·         Led and managed tasks and deliverables of engineers, system administrators, developers, and testers for projects specific to the Portal, Web and middleware environment(s).

·         Developed and maintained environment and build project plans and task schedules for the Development, Test/Integration, FSTE, and Production environments.

·         Provided and managed project/maintenance strategy, cost estimates and budget for resources and hardware components.

·         Approved and coordinated code migrations within the portal, webserver and middleware environments to ensure readiness of build deployments and versioning of builds without collisions.

·         First point of contact for planned and emergency production changes into the Portal, Web and middleware environment(s); Liaison between business, technical resources, and vendor resources.

·         Scheduled and coordinated deployments, outages and usage for project and maintenance work from Development, Test/Integration, FSTE, and Production specific to the Portal, Web and middleware environment(s).

GAP, Inc.

San Francisco, CA - March 2007 to February 2008

Product Lifecycle Management Senior Analyst (Contractor) – IT Supply Chain

Accomplishments: 

·         Brought on board as Senior Analyst and became an Interim Production Support Lead role for the San Francisco team.

·         Continuously created great rapport with new and existing business partners to ensure application needs were addressed within the Product Lifecycle Management (PLM) application. 

·         Successfully lead application training support and release management efforts within four releases. 

·         Assisted in redefining production support processes to incorporate roles, responsibilities and timelines.

Responsibilities:

• Mentored and led San Francisco production support contractor resources with process, application, training, and development needs on an interim basis.
• Coordinated, on-boarded and led UAT sessions for new enhancements related to defects for San Francisco users and Production Support cohorts within Europe and Asia.

• Interim escalation and communication point of contact for production support team, business managers, end users and project team members.

• Provided and created interim training content and facilitated sessions for 1^st level support teams and production user base.

• Collaborated with Production Support Lead, Business Management Leads, Application Managers, Software Developers and QA Manager to define strategies and ensure requirements for targeted releases were in alignment of final scope; tracked and managed defect releases.

 

CALIFORNIA STATE AUTOMOBILE ASSOCIATION

San Francisco, CA - September 1999 to September 2006

Technical Deployment Consultant - 2005 to 2006

Accomplishments: 

·         Successfully managed, led, mentored and counseled Deployment and Transition Project Manager/Leads from inception to the Go-Live state of new web enabled e-Commerce, Sales Automation and Travel System. 

·         Selected by IT Executive Leadership to be part of the IT Change Leadership Team that focused on mentoring and assisting IT employees during the transition period of moving the majority of IT to AZ.

·         Identified current process gaps.  Created, streamlined and implemented new Technical Deployment processes for IT Deliver Services, using PMI standard methodologies.

 Responsibilities:

• Developed and delivered deployment objectives, estimates and resource needs to program managers.
• Interviewed, trained and mentored Technical Deployment and Transition Project Leads throughout project deployment and transition lifecycles to ensure technical deployment expectations and guidelines were adhered to.

• Responsible for the Governance of Technical Deployment and Transition Leads within various Internet, Sales, and Finance projects.

Technical Project and Release Manager 2003 to 2005

Accomplishments: 

·         Successfully managed the implementation from inception to go-live for IT driven projects, such as Server Optimization, Mainframe OS upgrade, XP SP3 rollout, Token Ring Decommission, and various software/desktop upgrades. 

·         Negotiated and implemented proper change control channels within operational system fixes/upgrades and impacted systems and projects, which resulted in a $300+k savings. 

·         Chosen by the IT Executive Leadership team to be interviewed by Computerworld, during CSAA’s 2005 nomination for being one of the “Top 100 Best Places to Work in IT.”

Responsibilities

• Managed and led small simple to large complex integrations from planning, development, testing, deployment, and go live for projects and systems within IT such as:  Telecom, Network, Platform (included software desktop applications), Web Services (e-Commerce), Mainframe and Security.

• Managed multiple software and mainframe releases for the following non-IT lines of businesses:  Finance, Sales, Administrative Services, Call Centers/District Offices, Database Marketing, Payroll and HR.

• Point of Contact to analyze and communicate business impact for any proposed IT operational and maintenance driven type changes such as Network upgrades or changes, Security upgrades or changes, Platform upgrades or changes, and Telecom upgrades or changes.

• Liaison and negotiator between IT Business and supporting vendor; warranted the agreement of costs prior to the commencement of supporting vendor’s work.

Problem Management Technical Consultant  – 2001 to 2003

Accomplishments: 

·         Instrumental in identifying non-running application systems and servers to be retired, resulting in a savings of over $130,000. 

·         Coordinated and ensured closure of over 150 stagnant application related trouble tickets resulting in a cost savings of $5000 and rolled out new Trouble Ticket process to alleviate trouble ticket aging.

·         Successfully created rapport and confidence within management and end users of enterprise wide Lines of Businesses to ensure technical problems were addressed and resolved within approved timelines.

 Responsibilities

• Escalation point of contact for high severity mainframe/application related trouble tickets for all Lines of Businesses.

• Worked closely with business system owners and support vendor Subject Matter Expert’s (SME’s) to gather requirements and understand needs from both the business and technical perspective.

• Provided initial scope of defects to be fixed within a targeted timeframe on an enterprise level.
• Reviewed code error messages with system engineers and developers to better understand both technical and business functionality problems to prioritize and implement enhancements or bug fixes.

 

IT Customer Relations Sr. Business/Systems Analyst – 1999 to 2001

Accomplishments: 

·         Within six months of employment, was promoted from Business Analyst I to Business Analyst II. 

·         Assisted in the development and deployment of enterprise wide data security forms, process work flows, and work orders. 

·         Successfully coordinated and managed the deployment of PeopleSoft payroll modules and retirement of ADP systems.

·         Created and continued successful rapport with appointed Lines of Businesses and managed resource tasks for the implementation of application enhancements and defects.

Responsibilities: 

• Served as Technical Business Lead within business areas of Marketing, Contact Centers, Membership, Real Estate, Financials, Treasury Operations, Administrative Services, and Legal to integrate new technology with existing platforms.

• Coordinated and led user acceptance testing, data conversions, system upgrades and quality assurance.

• Developed and proposed technical and business process improvements as needed to ensure best practices were followed.

• Performed project oversight and provided active communication with all pertinent team players; facilitated standing meetings throughout project lifecycle.
• Escalated IT related issues/problems encountered to outside technical vendor support.

  

EDUCATION AND TRAINING:

·         Certified Life Coach Institute - Life Coach Certification

·         University of Phoenix, Bachelor of Science – Information Systems

• California State Long Beach – Pre-Nursing, Long Beach, CA

• Skyline College – Liberal Arts – Associates Degree, San Bruno, CA
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