IT Management and Leadership Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

JOy OBJECTIVE

To lead process engineering and improvement projects with a focus on implementing or improving IT Service Management for a maturing IT department in a progressive company or organization.

Specific interests include the startup and upgrade of process oriented ITIL based software tools for Service Level Management, Event Management, Configuration Management and Capacity Management while leveraging software tools to improve the quality of Change Management and the Service Desk.

My specialty is the complete implementation management of software tools for IT Service Management and the re-engineering of the customer business processes to assure successful integration of the new tools with the business.

PROFESSIONAL

Six Sigma Green Belt                            American Society of Quality

ITIL V3 Expert Certification                   APM Group

Project Management Professional          Project Management Institute

EDUCATION AND TRAINING

B.S. Mathematics                                  University of Central Arkansas

M.S. Operations Research                     University of Alabama in Huntsville      

Leadership for Managers

Business Process Reengineering

Business Process Modeling Notation (BPMN 2.0)          

ORGANIZATIONS

Project Management Institute

World Future Society

JOB EXPERIENCE

IT Management and Leadership (2003 – Present)

Southwest Power Pool, Inc. (Electric Transmission Grid Management), Little Rock, AR

·          Provided management for various functions including the development of the Infrastructure Management organization, establishment of IT Service Management, and initiation of Service Delivery Planning.

·          Major improvements include the establishment of Change Management, Service Desk, Event Management, and Configuration Management based on BMC Remedy and BMC Event Management products.

·          Initiatives currently under development include the NOC/Command Center, Situation Management, Release Management, and integration of all functions with the Software Development Lifecycle.

Senior Engineer/Architect (1999-2003)

ACXIOM Corporation (Financial Database Marketing), Little Rock, AR

·          Provided computer environment management for large servers and databases providing credit card marketing support for major financial institutions.

·          Major accomplishments for this position include system sizing for new applications, performance reporting and analysis using BMC Patrol, web site creation for customer information concerning server and database performance, coordination of SAS-70 audits, and project management for infrastructure upgrades.

Manager, Service and Capacity Planning (1996-1999)

Entergy Corporation (Regional Electric Utility), New Orleans, LA

·          Developed the capacity and service management functions for the Entergy data center, providing analytical support, performance reporting, and planning functions for the computer center based on ITIL best practices.

·          Developed and implemented performance data collection programs for UNIX server environments resulting in a Corporate Team Excellence award for developing the UNIX Capacity Planning and a paper presented to the Computer Measurement Group Conference in 1997.

·          Worked with outsourcing vendors to develop a major outsourcing agreement for the Entergy Data Center.

Manager, Nuclear Information Technology (1990 – 1996)

Entergy Corporation (Regional Electric Utility), Russellville, AR

·          Developed and managed an organization and staff to perform desktop support, server support, telecommunications support, network design, and coordination with Nuclear Operations plant control systems for a nuclear power plant with 2,000 users.

·          Developed server availability and outage tracking databases to provide input to Availability Management function.

·          Managed the development and installation of a 2,000 user campus network based on Ethernet, fiber optics, router technology, Windows Servers, and Windows PCs for all knowledge workers.

·          Developed a desktop technology refresh program based on a total cost of ownership model involving competitive bidding for PCs supplied under a lease agreement.

Entergy Corporation (Regional Electric Utility), Little Rock, AR

Supervisor, IT Customer Service (1988 - 1990)

·          Implemented the initial service desk for a subsidiary of the corporation using an internally developed ticket system.

·          Implemented customer committees to facilitate the gathering of business input for IT planning, budgeting, and project management.

Middle South Services, Inc, Little Rock, AR / Russellville, AR

Senior Systems Analyst and IT Consultant (1980 – 1988)

·          Performed business analysis, requirements documentation, user acceptance testing, end user training, data conversion, and early support for a nuclear plant equipment maintenance management system.

·          Developed and implemented a model to simulate the coal transportation process at a large fossil fuel generating plant that identified major savings for on-site coal storage.

·          Designed and developed an on-line system to catalog and track nuclear plant technical manuals.

·          Led the development of a plant component database consisting of 80,000 components and the on-line system to manage the data.

Independent Consulting (1983 – 1988)

·          Designed and developed a medical office billing system and provided support for three years.

·          Designed and developed a Technical Document Cataloging System for Advanced Technology, Inc. to use for a cataloging project at the Watts Bar Nuclear Plant (TVA), the Sequoia Nuclear Plant (TVA), and the Palo Verde Nuclear Plant (Arizona Public Service.)

Download Resume Format