Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Professional
Experience
Major/Most
Active Clients and Responsibilities
FedEx Network Operation
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Recent Accomplishments
Language
Skills
Certifications
Education
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(Dana)
Shu
Cary, NC 27001
Email dana@hotmail.com
Dear Recruiter:
Please accept my resume for consideration within
your IT organization. With extensive technical,
management experience, customer service focus and consistent success in the
achievement of objectives, I am confident I will contribute the same level of
performance as a member of your team.
I offer a diverse experience designing,
implementing, managing and supporting large-scale business / IT projects along
with leading a highly technical staff.
My current role as Senior Voice Engineer has demonstrated skills that can
help you meet any critical challenge, highlights of my qualifications include:
·
Excellent skills in reengineering and restructuring technological and
business operation that have significant impact and yield an increase in
profitability for the company.
·
Strong strategic, technological and business planning skills.
·
Able to manage multiple complex projects and issues simultaneously.
·
Managed and supported Smith & Nephew Orthopeadics Cisco voice over IP
technology prior to the consolidation of Global IS Department. During that time I was responsible for all
aspects of Cisco Voice over IP solutions including but not limited to:
o
Cisco Enterprise
o
Cisco Enterprise
o
Cisco Enterprise and Express Contact
Center
o
Cisco Enterprise
o
Cisco Enterprise
Multi-Point
o
LAN/WAN/Wireless QoS
·
Creative problem solver who applies technological, financial and
analytical expertise in profit and loss management to performance objectives.
·
Hands on leader with effective team building skills. Empower staff members to think and work
independently and in a team environment to accomplish mission of the corporate
objectives.
·
Dynamic self-starter with a strong sense of responsibility and a
positive, goal-oriented attitude.
The enclosed resume highlights many more
achievements and qualifications that reflect my ability to meet or exceed
corporate goals and customer satisfaction targets. If there is a challenge to overcome, my teams
and I make it happen, no matter what the business environment. It is my firm belief that I can deliver
similar outcomes to your organization and I look forward to discussing your
needs and my solutions.
Sincerely,
Dana
Enclosure
(Dana)
Shu
Cary, NC 27001
Email dana@hotmail.com
Strategic and
Creative Thinker with Global Perspective
Background in Rapid
Growth / High-Tech / Multinational Corporations
Able to make tough,
unambiguous choices impacting fate of organizations
Professional
Experience
July 2011 to Present Presidio Networked
Solutions
|
Responsibilities
include but are not limited to:
Preforms presales
and integration functions to include the design and development of complex
solutions to
various Unified
Communication solutions.
Performs presales,
technical, pipeline, milestone and project management for Unified Communication
technology.
Provides support to
sales and engineering teams, by delivering precise solution designs, Bill of
Material, attend
customer meetings
and conference calls and assist in facilitating technical sales on complex
solutions.
Manages customer
relationships and provide clear and continuous communication to enhance
customer
service levels.
Conducts weekly
status meetings and conference calls with project customers to provide project
status, plans,
tasks and issues.
Engage in continuous
learning to stay abreast on new and emerging technologies and applications to
business
operations.
August 2006 to July 2011 Smith &
Nephew, Inc. (S&N)
|
Responsibilities
include but are not limited to:
Provide
pre-sales technical and business requirements discovery and assessment for
S&N
Design and plan
Cisco Unified Communication Suite solutions and third party integration(s) for
S&N
Develop
Service Response, Rough Order of Magnitude, Statement of Work, Scope of Work,
Detail Design Document, Build of Material, Resource Forecast and Technical
Documentations for S&N
Liaise
between and partner with Cisco Account Manager / System Engineer and Cisco Gold
Partner vendor(s) to ensure competitive procurement and solution value for
S&N
Implement
and support Cisco Unified Communication Suite projects for S&N
Provide
technical and team leadership to junior engineers
|
Responsibilities
include but are not limited to:
Design,
plan, implement and support Cisco Unified Communication Suite projects
Manage
and coordinates the network / voice Infrastructural platforms and services for
the Group supporting business operations and strategies at agreed service
levels
Provides
management direction and leadership regarding a wide range of services
including; WAN, LAN, Firewall, remote access, VoIP, Call Centers
Responsible
for establishing effective and efficient infrastructure policies and practices
following best demonstrated practices
Builds,
leads and coaches a professional staff with sufficient skills and experience
Coordinate and establish
priorities of the group on the engineering, installation, maintenance of all network,
voice and video communications.
Determines the most cost effective
network, voice and video communications for the enterprise and administers the
budget for voice.
Prepare budgets and related
financial documents, and is responsible for the attainment of a high return on
investment (ROI) on these systems.
Develop and implement global
metrics that effectively measure the teams overall performance.
Develop and manage vendor and
customer relationships within GIS and through the business at a high level
consistent with Brand personalities.
Proactively manage and develop
individual training, succession plans and performance of direct reports and
team members through performance management, calibration, resource review &
planning, capability, disciplinary, training & development preparing for
the next generation of Global Information Services.
Recognizes and identifies
potential areas where existing policies and procedures require change, or where
new ones need to be developed, especially regarding future business expansion.
Accountable for approximately a $3M budget for Communication
and Messaging voice group
|
Responsibilities include but are not limited
to:
Responsible
for the Orthopedics VoIP deployment utilizing the Cisco solutions which include
but not limited to Standard phones, Call Centers, voicemail and audio
conference
Assess
voice system, identify issues, key executive presentation and implement fixes
to increase system availability and functionality
Expand
remote sites utilizing voice over IP solution
Migration
of 2800 plus voicemail accounts to Unified Messaging resulting in increase
communication channels, cost savings of toll calls to remotely access voicemail
and field sales responsiveness with voicemail delivery to PDA and smart
phones
Designed,
implemented and maintained automated contact center call recording solution
leveraging existing equipment to provide Orthopaedic Customer Service Call
Quality Programs which resulted in increased customer satisfaction, regulatory
compliances, minimized order disputes and mechanisms for phone agent
performance evaluations.
Designed,
implemented and maintained SAP4Manufacturing contact center solution negotiated
with vendor to leveraging IP softphones without additional equipment or
licensing cost.
Increased
business operation costs saving with analogue line to VoIP and AT&T phone
circuit migration projects
August 2005 to August 2006 Prosys
Information System
|
Responsibilities
include but are not limited to:
Project
Management, which includes multiple projects during limited timeframes
Design, implement,
document and maintain external customers’ multiple technologies, which include
but are not limited to: Wide Area Network, DNS, DHCP, WINS, Local Area Network
and Cisco voice solutions.
Developed
and managed multiple external customer and their technologies
Generated
$2 million dollar sales with St. Bernard on data center water disaster incident
with immediate onsite response at 3 AM and 48 hours continuous work for
datacenter / network recovery and resolutions
June 2003 to August 2005 SBC Datacomm
(AT&T)
|
Responsibilities
include but are not limited to:
Validate
design and implement Cisco AVVID/IPCC/CER solutions to various external
customers.
Configure
and integrate Cisco AVVID solutions with voice gateways Cisco LAN/WAN devices.
Document
and maintain AVVID procedures and internal website.
Interact with
interdepartmental personnel and customers to achieve timely completion of
projects.
Create
internal AVVID staging documentation for field/implementation engineer.
Train/manage
new test technicians and provide productivity enhancements to test procedures
Developed
test scripts and procedures for product testing, managed expansion projects with
vendor and
customers to meet customer demands and
requirements.
Increased
Alcatel ETA test capability by 600%, enhanced testing processes by decreasing
modem test time
from 2 hours to 35
minutes, reducing by 75% and decreased Adtran modem test time by 50% with
addition of routing adjustments, resulting in doubling production rate.
Project
Management, which includes multiple projects during limited timeframes.
December 1997 to June 2003 Independent
Systems/Network Consultant
Major/Most
Active Clients and Responsibilities
Barnhart Crane and
Rigging –
01/10-Present
Implement
ASA 5510 Unified Communications Proxy for 7945, 7965, 7925 and IP Communicator
Implement
Unity Visual Voicemail
Implement
Cisco Salesforce.com Call Connector Integration
Provide
third level Cisco Unified Communications support and administration
Holly Springs
School District – 03/09-Present
Provide third level Cisco Unified
Communication and network support
Concord Career
College – 07/02-08/03
Project
Management, which includes multiple projects during limited timeframes.
Design,
propose and implement LAN/WAN project
Administer,
troubleshoot and configure Win 98, NT, & Windows2000 server/workstations on
Citrix over frame relay WAN network.
Rolled
out over 200+ Win98 clients utilizing Ghost and installed various medical
training software.
Maintained
all technical support
MCI Frame Relay T1
upgrade and migration to DS3 and Sprint cutovers projects
Evaluate network
monitor systems (HP Smarts, Netcool, HP Openview, CiscoWorks) for FedEx
network.
Maintain NOC
intranet web site using HTML and FrontPage2000.
Troubleshoot over
5000 Cisco routers (7200, 7500, 3600, 2600, 2500 &1600) and switches
(Catalyst
6500, 5500, 2900 & 1900)
connectivity, route failures and configuration issues.
Proactive network
monitoring and performance analyst utilizing HP OpenView, CiscoWorks2000, CIC, Jalaam,
Whats Up
Gold and Visual Uptime.
Troubleshoot various
EIGRP, BGP, DLSw+ and SNA routing issues over Frame Relay, ATM, FDDI networks.
2nd level support
for FedEx Technical Support for global access network issues for 5000+ sites.
Assist Service
Technical Representative on device replacement or installation issue with
network equipments
(modem
optioning & testing, SNA cutover, Visual ASE and site relocations).
Interface with Telco
(MCI, Qwest, BellSouth, AT&T & etc) provider to ensure service level
agreement.
Sarcom – 08/99-12/00
Thomas & Betts
Projects, 1st level WAN support- troubleshoot issues with MCI T1 connection at remote
location
& Cisco 2516 series routers configuration , 2nd level NT & Win9x
supports.
Union Planter’s Bank
Projects, WAN relocation- Upgraded & installed Cisco 2500 series routers,
and configure
HP Hubs. Netware5 server rollout- Upgrade &
configure server to connect client applications & services to server.
First Tenn. Bank
Projects, Win 9x & NT Server/Client supports- Installations &
configurations of IBM NT 4.0
Servers
for remote access, network services & applications. Troubleshoot NT RAS Issue, SCO project-
implemented
the addition of TCPIP in SCO server to connect to local LAN & utilizing
Extra to emulate
sessions
connected to SCO call-center monitoring server.
BellSouth Mobility,
3rd level NT 4.0 Server & Workstation supports.
GTS Computing, LLC – 05/98-04/99
Install
and configure Cisco routers/switches and various LAN devices.
Various OS,
application and hardware upgrades and installation.
Cabling, printer
installation (local & network), attach new P.C. on existing network (Novell
and NT) running
multiple
protocols with end user support.
Stream
International Inc – 12/97-05/98
Technical
support for all AST PC, notebooks & server, hardware & software
troubleshooting.
Technical support
for all AST PC, notebooks & server, hardware & software solutions.
Recent Accomplishments
April
2010 Global Knowledge - Cisco Contact Center Express-Unified IP IVR
Deployment
March
2010 Global Knowledge - Implementing and
Maintaining IM/Presence, Conferencing, and Telephony Using Microsoft Office
Communications Server 2007 R2
October
2008 IPExpert - CCIE Voice with Cisco CCIE voice
lab attempt
August
2008 Global Knowledge - ITIL Service Manager
March 2008 TQM (Total Quality Management)
December
2007 Smith & Nephew Project Management Methodology
September
2007 Conductor Management
September
2007 Symphony Management
September
2007 Global Knowledge - ITIL Foundation training and certification
June 2007 Global Knowledge – Cisco Unified Contact Center
March
2007 Global Knowledge - Cisco Unified Contact Center
October
2006 Global Knowledge - Cisco IPCC Enterprise
September 2006 New
Horizon - Microsoft Project 2003
September 2004 Global
Knowledge – Microsoft MCSE 2003 Boot camp
March 2004 Global Knowledge - Cisco IP Telephony Boot camp
Feb 2002 FedEx NOC – Cisco CCNA, CCNP, Nortel DPN and Passport, BellSouth SONET
July 1999 New Horizon - Microsoft MCSE NT 4.0 Boot
camp
November 1997 Athena Learning
Center
Language
Skills
English – US
Chinese – Mandarin
Chinese – Taiwanese
Certifications
ITIL Foundation
Cisco Certified
Internetwork Expert Voice Written (Lab attempted Oct 2008)
Cisco IP Contact Center
Cisco IP
Communications Support Specialist
Cisco IP Telephony
Operation Specialist
Cisco IP Telephony
Express Specialist
Cisco IP Telephony
Design Specialist
Cisco IP Communications
Express Specialist
Cisco IP Telephony
Fundamental Exam
Cisco Certified
Voice Professional
Cisco Certified
Network Professional
Cisco Certified
Network Associate
Cisco Certified
Design Professional
Cisco Certified
Design Associate
Microsoft Certified
System Engineer 2003 (MCSE 2003)
Microsoft Certified
Technology Specialist (MCTS Microsoft OCS 2007 – Configuring)
Microsoft Certified
System Administrator +Security 2003 (MCSA +S 2003)
Microsoft Certified
System Administrator for NT 4.0 (MCSA NT 4.0)
Microsoft Certified
Professional (MCP)
Microsoft Certified
System Engineer (MCSE) for NT 4.0
Novell's
Network Technology Exam
Network+
Certification
A+
Certification
Education
1995 –
2001 University of Memphis
Bachelor
of Business Administration concentration on Management Information Systems
1994 –
1996 State Tech Institute
General
undergrad courses towards Business Administration in Management Information
Systems
Availability: 2
weeks.
References:
Available upon request
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