Intermediate Programmer Sample Resume Format in Word Free Download

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JOY WALLACE

P.O. Box 309

Daphne, AL 36001

(813) 380-9876

joy@gmail.com

Summary

A flexible, dependable and creative team leader with 10 years experience in the Information Technology field. Ability to communicate effectively with both technical and non-technical people.  Fast thinker with proven skills in troubleshooting, planning, training, managing and organizing.

Areas of Expertise

·     Software Development

·     Business Analyst

·     Solutions Analyst

·     Technical Project Management

·     Manufacturing/Planning ERP Systems

Experience

CONTINENTAL MOTORS/TELEDYNE CONTINENTAL MOTORS, Mobile, AL                               2009-Present

Intermediate Programmer/Analyst

Hired to move company from custom systems to an integrated system based on Macola ES system and data.

·    Design/implement VB.Net App replacing DOS FoxPro system for FAA (8130-3) Document Printing System

·    Design/implement Custom Pick Management processing system

·    Team member develop/design custom in-house Core DLLs for UI, Error Handling, Data Connection, and Auth

·    Design/implement new application for order processing/edit to improve data collection, processing, and export compliance

·    Creation of Automatic Line Stock Issuing System managing 1M in Line Stock Transactions Monthly

·    Successfully launched custom utilization system using rebuilt parts for production of  rebuilt aircraft engines, based on Engineering approved substitutions and advance inventory levels (Custom Bill of Material)

·    1^st level support on Macola ES system questions and issues

·    Currently member of  the Physical Inventory/Reduction team which has reduced Inventory by $10mm

TATUM MANUFACTURING/LIVING WATER PRODUCTS, Tampa, FL                                             2006-2009

Sr. Network Technician/Developer

Supported/managed multiple areas within this hot tub manufacturer.

·    Created ASP.NET Shop Order Tracking system

·    Built ASP.NET & Mobile Manufacturing QA Tacking/Reporting System

·    DBA for MS SQL 2000

·    Grew network with company from single site to 3 site network, including shared systems

·    Delivered various Technical Projects including Exchange 2007, Citrix, Macola, SQL

·    Help Desk Manager/Level 3 Support for hardware/software/network issues

·    Setup company Disaster Recovery Plan

·    Setup/Manage VMWare for virtualization of servers

·    Setup Virtual Call Center using Citrix and  Contactual

·    Decreased paper and man power by 10% with the use of Advance Shop Order Tracking via custom ASP site

PRINTMANIA, Tampa, FL                                                                                                                                2005-2006

IT Manager/Director of Customer Service

Managed the web/graphic designer and customer service teams.

·    Increased order processing flow by design/implementation of custom order tracking system (ASP)

·    Project Manager for all customer orders of web projects

·    Setup/trained Customer Service Department

BUSCH ENTERTAINMENT, Williamsburg, VA & Tampa, FL                                                    2003-2005

Technical Manager of Photography/Unit Supervisor of Photography

Managed the systems and employees of the Photography Department.

·    Design/implement ASP/MS Access database system saving over 2,000 hours a year in labor

·    Managed and tracked all photos within the Photography Department

·    Maintain a staff of 50+ photographers and unit supervisors

·    Created new line schedule to decreased labor percentage from 85% down to 38%

ELECTRONIC SYSTEMS, INC., Newport News, VA                                                                     2001-2004

Desktop Support Engineer/Field Administrator

On-site Desktop Support Engineer for Northrop Grumman contract.

·    Team member of the VIRUS SWAT TEAM when ‘I Love You’ Virus released (repairing 800+ systems)

·    Team member of the ‘Executive Level Support’ Team

·    Level 3 Support for hardware/software issues

GATEWAY, INC., Hampton, VA                                                                                                                      2000-2001

Technical Support Professional (TSP)/Technical Mentor

Provided expert technical support via telephone.

·    Technical Mentor for team of 25 peers

·    Analyzed team performance for adherence and conformance to set schedules, helping to achieving a 20% higher performance

·    Leader of team meetings and organized team projects, improving teamwork

·    Earned the “Gateway Spotlight Award”

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