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MIA
APPLEWHITE
(201)
855- 9876
Fax:
(425) 871-1230
mia.applewhite@gmail.com
SUMMARY: I’ve
worked in I.T. for over 11 years, most recently as an independent I.T.
consultant. My range of expertise includes technical support of desktop and
server hardware, peripherals, and smartphones as well as a multitude of
applications. I also have experience with major projects assuming both project
lead and project team member positions. In addition to my technical repertoire, I
convey a competitive, enthusiastic attitude toward problem solving, a thirst
for knowledge, and the ability to express ideas in both technical jargon to my
colleagues as well as in layman’s terms to clients, which is an invaluable
trait in today’s market. When it comes to I.T., there are plenty of people out
there that can do the work but not everyone can be the total package that the
job requires and that’s where I come in.
SKILLS:
Certifications:
MCP,
MCSA Windows Server 2000
Hardware:
Laptops,
Desktops, Printers (Local and Network), Smartphones, Tablet PCs, Webcams,
Projectors and Scanners
Operating
Systems: Microsoft
Windows 95/98/NT4/2000/XP/Vista/7, Microsoft Windows Server NT4/2000/2003/2008,
Blackberry OS, HP/Palm WebOS, Android OS, and iOS
Software:
Microsoft
Office/Outlook 97/2000/2002/2007/2010, Adobe Indesign CS3/CS4, Adobe
Illustrator CS3/CS4, Adobe Photoshop CS3/CS4, Adobe Dreamweaver CS3/CS4, Adobe
Flash CS3/CS4, Remedy Ticketing System, AdventNET ServiceDesk Plus, LogMeIn IT
Reach and Rescue, VMWare, Microsoft Virtual PC and Server, Trend Micro
OfficeScan, Norton Antivirus, McAfee Antivirus, Internet Explorer, Firefox, Google
Chrome, Safari, Microsoft Backup, Arcserve
EXPERIENCE:
MappleCore Technologies,
Jersey City, NJ 11/2008-Present
Information Technology Consultant
·
Planning and configuring home office
DSL and Cable internet networks
·
Configuring new PCs, both desktop
and laptop, as well as installing peripherals
and
applications
·
Evaluating and troubleshooting
hardware and software issues via phone, e-mail
and
in-person
·
Inspecting computers for viruses and
spyware and taking the appropriate steps
necessary
to rectify any issues that arise
·
Conducting mass file backups and
disaster recovery operations
Mitchell Madison Group,
New York, NY 2/2007–4/2008
Systems Administrator
·
Headed group projects, creating and
following through with project plans
and
delegating activities to others
·
Created and modified group policy
objects as well as maintenance of Active
Directory
domain accounts
·
Administered Exchange accounts and
configured permissions
·
Conducted server backups on a daily
basis while functioning as a liaison with Iron
Mountain
for offsite storage
·
Provided technical support and
troubleshooting assistance on both server
and
desktop levels
·
Portrayed the role of contact with
Xerox, Dell and all our other service contractors
for
supplies, repairs and troubleshooting needs
·
Recommended quarterly budget changes
as necessary to I.T. manager based on
usage
of I.T. finances
·
Kept inventory and detailed records
of all I.T. hardware
Random House Bertelsmann Shared
Services,
New York, NY 1/2000-2/2007
Desktop Support Analyst
·
Participated in department wide as
well as companywide projects as a technical
member
and/or advisor
·
Trained and supervised clients and
employees in Windows OS, Palm OS, and troubleshooting as well as applications
and procedures
·
Provided Level I/II/III dial-up
Access and VPN support and administered RADIUS servers on the back end
·
Created and regulated IDs, passwords
and privileges for the Win2000 Active Directory
and
dial-up/VPN access to network
·
Administered Novell user IDs, rights
and privileges using Netware Administrator and ConsoleOne
·
Assisted analysts and clients with
networking problems, such as bad ports, cable
patching,
and desktop related network issues
·
Aided clients with desktop, laptop
and PDA problems via phone, e-mail, and in person
in
Windows 95, 98, NT/2000 and XP environments
IMPORTANT PROJECTS:
·
Took on role as team lead in a
company wide deployment of Cisco VPN software
·
Conducted system-wide remote
software installs via Group Policy
·
Assumed role of project lead in
adding all users to Active Directory domain and configuring back end server for its necessary role as the central
server
·
Spearheaded the desktop portion of a
100-person group migration of users from Novell Netware to Windows Active Directory,
acting in conjunction with the network and email support groups in converting
workstations, testing applications, and hardware roll out
·
Took part in 2400 user upgrade from
Windows 2000 Professional to Windows XP via Norton Ghost images
·
Played a crucial role in project to
merge both the arvato and Random House IT departments acting as liaison between
the 2 departments, as well as participating in the helpdesk cutover, the
desktop tech merge and the migration of the remote access servers
·
Took the role as project leader of a
team of 8 technicians for a project to revamp and redesign current Remedy
tracking structure
·
Provided creative input and
implementation testing in the project to create, customize and simplify a
Remedy web form for user ID creations, phasing out the Outlook User ID Request
form
·
Participated in group project to
upgrade a client company to Windows 2000 from NT4 on both the server and
workstation level
EDUCATION:
Polytechnic Institute
of NYU
Bachelor of Science in Computer Science
Bachelor of Science in Computer Science
Completed:
December 2002
ORGANIZATIONS:
National
Society of Black Engineers
Omega
Phi Alpha Fraternity
iMentor
New
York Cares
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