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Jada Ho

(408) 219-9876 (cell)                                                                                        jada_ho@yahoo.com    

(408) 996-1230 (home)                                                                                          309 Rosario  Avenue

                                                                                                                               Cupertino, CA 95001

 

Summary

Global Oracle HRMS application implementation, upgrades and enhancements experience in version 11.5.10 to Release 12 (Core HR, AME, Self-Service and Daily Business Intelligence).  Integrated Oracle Financials and third party software such as Staffing and Payroll into Oracle HR. Good proven track record of working with HR business and support end users. Strong knowledge and experience in personalization, set-ups, configurations, flex fields, security profile and Oracle patching system.

Professional Experience

Riverbed Technology                                                                                                     San Francisco, CA

HR Systems Analyst (Contractor), HRIT 11/2011 – Present

• Working with Schwab’s Stock Plan Services and Employee Shareholder Services to implement Stock Administration for stock grants and ESPP.
• Successfully rolled out Employee Directory Portal with supervisor hierarchy and HR/Facility information.
• Successfully upgraded in-house HR Employee Offer to Hire/Contractor Hire systems that interfaces to Oracle by gathering business requirements for functional spec, performed the entire test phase and worked with development to resolve all outstanding issues.

VMware, Inc.                                                                                                                            Palo Alto, CA

Senior Business Systems Analyst (Contractor), HRIT 3/2010 – 4/2011

• Led HR-IT projects, translated business requirements documents into functional specifications, worked with the business users through User Acceptance Testing, and coordinated release/deployment.
• Successfully implemented business solutions by working with the Benefits Provider to fully integrated data feed into the Oracle HR and enable the accuracy of benefits information reporting.
• Provided support to users of Oracle Core HR, Oracle HR Self Service, Oracle Compensation Workbench, and helped the organization to increase IT efficiency and improve customer satisfaction.
• Supported  and enhanced a in-house on-boarding application that  integrated with Oracle HR for new hire provisioning from manager hire initialization to facility,  account setup  and to completion
• Supported Workday and perform daily data integration from Workday to Oracle

SEAGATE TECHNOLOGY                                                                                            Scotts Valley, CA

Technical Functional Lead, HRIT, 2007 – 2009

• Successfully led a global team for the Oracle HRMS upgrade to 11.5.10.  Managed offshore developers India, assigned development priorities, and coordinated unit/user testing for successful code migration by theater and region
• Customized process of assignment of HRMS responsibilities based on manager approval
• Worked extensively with auditors to ensure code and processes were compliant
• Managed the complex integration of third party recruiting applications with internal Oracle HR  to successfully roll new hires into HR system, as well as the integration of Oracle HR with third party payroll systems
• Utilized Mercury Quality Center and MS Project for planning and coordination of both IT testing as well as user acceptance testing globally

ORACLE CORPORATION                                                                                      Redwood Shores, CA

Senior Technical Analyst, HRIT, 2003 – 2007

·         Worked with HRIT and Development to the version R12 upgrade and coordinated global testing and patches release from the development for R12

·         Performed system impact analysis on a single global instance to ensure that software patches do not affect unintended areas

·         Integrated with Financials to keep track of Cost Center expenditures and monthly Headcount Reporting extracts from HR

·         Supported US and Global Payroll and responsible for data fixes to correct pay discrepancies

·         Successfully rolled out Oracle HR DBI globally for cost and headcount analysis across different countries

SUN MICROSYSTEMS, INC.                                                                                           Santa Clara, CA

Information Resource Software System Engineer, HR IT, 2000 – 2002

·         Designed and implemented Euro-currency conversion scripts and data-auditing reports in PL/SQL.  Successfully converted 12 European countries from their National Currency Units to Euro, for all compensation elements in Oracle HRMS 11.03, and met specific business requirements for each country

·         Successfully upgraded 3 Brio Enterprise Report Servers in Unix for global HR reporting system from 5.51 to 6.51 for Europe, Asia and the Americas, and led a cross functional project that consolidated different report servers in the Americas into one integrated report server solution, resulting in huge cost savings to the company.

ORACLE CORPORATION                                                                                      Redwood Shores, CA

Sr. Application Engineer, CRM Application, 1999 – 2000

·         Utilized Oracle Forms 6.0 3-tier web technology for development of CRM 11i Customer Support Call Center Service Request Module. Integrated with Defect Management by building a tree hierarchy with navigation, drill down, and insert/update/delete capabilities

·         Worked closely with product management teams to gather UI and business requirements for final Software Requirements Design and schema design.  Responsible for all reporting requirements for Service Request CRM 11i, including reports for each customer service request.

Sr. Application Engineer, Call Center Internal Tracking System, 1997 – 1999

·         Successfully rolled out the first company Global Customer Database with data migration from the existing schema to global customer database for 3 tracking applications used in Asia, Europe and N. America.  Met extremely tight timeline for rewriting entire tracking system on new schema with same business requirements implemented globally, which enabled replication across countries to support a 24x7 Follow-the-Sun support model.

·         Successfully built a complex tracking system in UNIX environment using Oracle Forms 4.5 for client/server and web deployment and reduced the number of bugs for each subsequent release

·         Completed bridges in PL/SQL to bring in global customer data daily

Technical Analyst, Customer Support, 1995 – 1997

·         Successfully rolled out Oracle’s first Customer Support web site, MetaLink, by working together with the Oracle’s Support Division at various levels.  Published trouble-shooting tips and frequently asked questions, patches, and product information on MetaLink to reduce time taken for case resolution

·         Provided customer technical support using CASE tools, building repositories, data modeling and using CASE methodology

·         Worked with customers and development teams to identify and diagnose product bugs and performed bug escalations based on the severity of issues

Education and Certifications

University of California at Santa Cruz                                                                            Santa Clara, CA

Information Management Technology Certificate

Texas A&M University                                                                                               College Station, TX

Bachelor of Science in Petroleum Engineering

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