Home Infusion Therapy Sales and Planning Director Sample Resume Format in Word Free Download

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Bella  Landberg

309 Rich Springs Circle   Laguna Hills, CA  92001

(949) 831-9876   (949) 922-1230 cell

Email address: bella@cox.net

OBJECTIVE:

A position in Senior Management which will utilize my proven sales, organization, management, leadership, and consultative approach to team building, achieving goals, focusing on operational and sales growth.

SUMMARY OF PROFESSIONAL EXPERIENCE

·         12  years of Senior Healthcare Management Experience

·         13 years of Combined Sales/Operations Healthcare Management Experience

·         23 years of Healthcare Sales and Managed Care Experience

·         Home Infusion Therapy, Specialty Pharmacy, Hospice, Oxygen, Respiratory, Home Medical Equipment and Payer Experience

PROFESSIONAL EXPERIENCE:

Crescent Healthcare Inc. Anaheim, CA             

Home Infusion Therapy Sales and Planning Director                                                                     2008- present

·         Positioning Crescent Healthcare as a infusion therapy partner within the continuum of care to Southern California hospital systems, medical groups and health plan networks.  Demonstrating cost savings, improved patient satisfaction and  better utilization of patients needing home infusion therapy.

·         Developing Accountable Care Organization alignment of incentives to form Medical Management Solutions Programs and Value Based Compensation agreements between Crescent Healthcare and healthcare networks.

·         Partnerships are developed with the CEO, COO, CFO and CMO’s including director level of the various healthcare and managed care networks.

·         Completed first hospital company partnership in 2009 and has annual revenue of $2.6 million.

·         Completed first medical group company partnership in 2010 and it has annual revenue of $1.4 million.

·         Partnerships include Joint Oversight Committee meetings to give guidance and management on the direction of the business partnership.

·         Focus on reimbursement, lower cost model, patient centered healthcare, clinical intervention functions, outcomes, reporting and trending to show cost savings and benefits of partnering with Crescent Healthcare.

ITS Specialty Pharmacy, Glendale, CA

Director Business Development & Contracting                                                                                2006-2008

·         Responsible for National and Regional managed care accounts.  Contracting with health plans, medical groups, IPA’s and PBM’s with annual revenue of $100 million.

·         Created a managed care department to focus growth on contracting, pull through business and managed care awareness of the company both internal and external.

·         Developed and executed strategic sales plans for existing and new customer development.  Focus on multiple channels to reach goals and objectives.  Company started with 5 managed care contracts and expanded that number to over 90 contracts positioning ITS pharmacy into a major player in the managed care arena.

·         Implemented a new contract organizational flow for new contracts so all departments both internal and external could build relationships in making customer service a major focus of retaining and closing new business.

·         Developed and implemented a Medication Therapy Management Program for the managed care market place to give the company the company an advantage in reporting on compliance, patient satisfaction, cost savings, and physician/member trending reports.

·         Created press releases for newly signed contracts to brand name with investors, physicians, and managed care healthcare systems.

Prospect Medical Group, Santa Ana, CA

Director of Customer Relations                                                                                                         2004- 2006

·         Responsible for the overall management of Provider Relations, Customer Service and Marketing Departments for Southern California.  Prospect Medical manages 11 IPA’s and is responsible for over 180,000 member lives in Southern California with annual revenue of $65 million.

·         The Provider Relations Department is responsible for provider operations, provider satisfaction, provider recruitment and provider communication.   Introduced and promoted the new company image “Quality Service, Quality Care” into the market place.

·         The Customer Service Department is responsible for handling member and provider phone calls to answer questions and assist them in their satisfaction with Prospect Medical.  Developed welcome program and member retention programs to increase our senior membership.  Created internal tracking systems to monitor the quality, productivity and results of the department.

·         The Marketing Department is responsible for new membership growth in working with provider offices and the health plans.  New brochures, advertisements and special events were developed along side partnering with health plans to focus on the Medicare population.

·         Developed sales and operational structure in all three departments to including best practice models, sales training and sales/marketing plans to retain current business and focus on growth of new business. 

Care Alternatives Hospice, Ontario, CA

State Administrator California                                                                                                            2003- 2004

·         Oversaw the programs through delegation of assigned responsibilities to administrative and supervisory personnel according to their education, training, competencies, and job descriptions.

·         Provide planning for and administering the managerial, operational, fiscal and reporting components of the hospice, including ensuring compliance with regulatory and reimbursement requirements as defined by various government agencies.

·         Oversaw the development and implementation of administrative, clinical, marketing, and personnel policies and procedures, including patient rights and the quality assurance program for patients care.

·         Oversaw compliance with contracts for services and prepare proposals for new providers, renewal or termination.

·         Established start up and maintained community relationships through networking.

Workforce Solutions Group, Mission Viejo, CA

Director Health Services                                                                                                                     2002- 2003

·         Managed the healthcare division to ensure placement of nurses, sales and management positions into the healthcare field.

·         Responsible for sales growth of new healthcare clients and maintaining excellent account management to drive growth through customer service.

·         Sold the companies first national healthcare client which was worth $250,000 dollars in sales annually.  Also brought on board our second national healthcare client which will be worth $500,000 dollars annually.

·         Trained, monitored and developed staff to understand the healthcare field.  Provided leadership, background and complete understanding of the healthcare industry.

Vitas Healthcare, Orange, CA

Director of Sales and Admissions                                                                                                      1996- 2002                                                                                                                                                                     

·         Managed a sales force, admission nurses and account coordinators at multi site locations.

·         Developed departmental goals, construct strategies and plans, direct implementation, monitor and assess results.

·         Responsible for growth of the Orange County & Los Angeles County hospice programs.

·         Managed National/Regional MCO’s and corporate nursing home contracts.

·         Have taken a region and doubled its size.  Now exceeding more than 25 million dollars annually in revenue.

·         Focused programs on traditional marketing of Medicare patients.

·         Analysis on Length of Stay of hospice patients to increase Days on Service.

·         Received Sales Management Excellence Awards for census growth.

Apria Healthcare, San Diego, CA

Branch Manager                                                                                                                                   1987-1996                                                                                                                                                                  

·         Responsible for total profit and loss for the branch exceeding $7M annual revenue. Ensured effective operation and management of all functional areas of the branch such as; customer service, distribution, accounts receivable, and clinical.

·         Responsible for hiring, training, performance appraisals and disciplining subordinate staff.

·         Directed local sales team and sales development.

·         MCO responsibility for customer service to  solidify partnership to increase market share

Senior Account Executive                                                                  

·         Top sales performer. Responsible for developing and increasing revenues by selling company products and services.

·         Solicit and maintain favorable contacts with current and potential accounts.

·         Managed all aspects of HME/Respiratory and Infusion Therapy Managed Care contracts. Conducted MCO contract negotiations at all levels.

·         Presidents Club National Award for growth over prior year

                                                                                                                                                                               .

Territory Manager                                                                                                                                                                                                                                                                    

·         Top sales performer. Exceed company and territory plan every year.

·         Managed sales to Los Angeles and Orange County hospitals, home health agencies, insurance companies and physician groups.

·         Analyzing business, setting priorities and goals. Exceeded goals, and d them through contracting, networking and prospecting.

·         Presidents Club National Award for growth over prior year

Junior Achievement of Southern California, Anaheim, CA

Educational Service Manager                                                                                                             1985- 1987                                                                                                                                                                                      

·         Implemented a marketing, telemarketing and public relations plan. Managed 200 accounts and coordinated fund-raisers.

·         Worked directly with educators, business managers, and professionals to introduce young people to the world of business and economics.

EDUCATION:

University of Washington, Seattle, WA

Bachelor of Arts, Speech Communications

Minor, Business Administration

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