Helpdesk Support Sample Resume Format in Word Free Download -->

Helpdesk Support Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Amira Gonzalez
PO BOX 9876  n  Austin. TX 78001  n  512-291-9876 Home 512-585-1230  n Email: amira_gonzalez@yahoo.com
Systems Engineer 1
Experience with Microsoft OS , Office, Groupwise. I am ready to put the knowledge I learned in my certification classes  to good use.
Certifications
—  MCITP Enterprise
—  CompTIA A+
—  CompTIA Security +
—  Microsoft  2008 Active Directory Configuration
—  Microsoft  Network Infrastructure Configuration
—  Microsoft Application Infrastructure Configuration
—  Microsoft Windows 7 Configuration


— 
Education & Credentials
Cybertex Institute of Technology            
Austin Texas                      02/11 –Present
A+ Certification
Security + Certification
2008 Active Directory Configuration
Network Infrastructure Configuration
Windows 7 Configuration
PENDING CERTIFICATIONS
CCNA
Linux +
Experience
Employer                                                                                            Dates
Home Depot (Business Control Systems/Kforce)                              06/10 – Present
Call Center Contractor:  Supplied phone support for computer hardware issues to employees at Home Depot stores in US and Canada
Accomplishments:
—  employed for over a year. I provide exceptional service to Home Depot associates at US and Canadian Stores. Learning about the company’s  computer and server setup at the store level
—  Since I worked overnights, I am  able to learn basic networking tasks, ie shutting down and powering up virtual servers using unix commands.

Employer                                                                                                            Dates
UNISYS                                                                                                 04/04 – 02/10
Helpdesk Support: provided support to AMGEN, a multinational pharmaceutical company based out of Thousand Oaks California.  Job was outsourced to India
Accomplishments:
—  Provided phone support for hardware and software issues at AMGEN. Performed troubleshooting on hardware and software by using company resources and researching OS issues when solution was not documented

Employer                                                                                                            Dates
Texas Department of Agriculture                                                             03/93–05/03
Helpdesk Specialist – provided computer support both live and by phone for the Texas Department of Agriculture Main Office and Regional offices.
Accomplishments:
·          Participated in a project that replaced all computers (both laptops and desktops) in the agency
·          Fixed faulty laptop image that prevented loading of OS



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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