Help Desk Team Lead Sample Resume Format in Word Free Download -->

Help Desk Team Lead Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Elina Murphy
Objective
A position in Information Technology with a special interest in network services, computer consulting and/or user support
Recent Experience
2011–Present                                                                DC09, LLC - Washington DC
Bench Technician / Warehouse Manager
·       Monitor all inventory in warehouse
·       Report weekly on lottery paper stock and warehouse inventory
·       Report monthly to Greece with in-house hardware repair data.
·       Report monthly to corporate on warehouse parts and field inventory.
·       Order and maintain necessary equipment for field service technicians.
·       Provide troubleshooting for technicians regarding lottery equipment.
·       Test and repair all lottery equipment.
·       Create, test and distribute data drives containing terminal software to field technicians.
·       Create training documentation for field service technicians pertaining to all lottery equipment and communication devices.
·       Program and distribute computer equipment for monitor based lottery games.
·       Troubleshoot all terminal and communications issues at the client’s location.
·       Gather information from field for communications troubleshooting.
·       Assist with the daily tasks of the Field Service Manager.

2010–2011                                                                     INTRALOT – Montpelier, VT

System Operator
·       Troubleshot communication outages for call center and field technicians.
·       Completed daily lottery draws.
·       Monitored hardware and server room temperature.
·       Created and maintained permissions for the back office system.
·       Opened and closed trouble tickets using Seibel.
·       Troubleshot Instant Ticket Vending Machines and Photon lottery terminal configuration issues with field technicians.
·       Set up and maintained permissions and accounts in the back office system for both Intralot employees and lottery staff.
Other Experience
2005 - 2008                                 SAINT MICHAEL’S COLLEGE – Colchester, VT
Help Desk Team Lead / Network Technician
·       Worked closely with network administrators to solve network outage issues across campus.
·       Installed CISCO network switches.
·       Aided in completing the repair of network data jacks across campus.
·       Aided in office moves and necessary computer renaming.
·       Answered and solved user support calls regarding network issues.
·       Provided Tier 2.5 support to users and other help desk technicians.
·       Trained new user support technicians for Tier 1 support.
·       Added new users and systems to the Bradford Campus Manager


2005 - 2008                                       UNIVERSITY OF VERMONT – Underhill, VT
Network Administrator (Proctor Maple Research Center)
·       Re-designed and implemented a new website.
·       Aided in installation of a high speed internet satellite.
·       Installed and maintained network printers and computers.
·       Replaced several hubs and switches
·       Repaired the connection from the main building to the Sugar House
·       Managed the company computers and answered user support questions from staff
Education
Ethan is a candidate for Bachelor’s of Science in Information Systems from Saint Michael’s College. Expected graduation: August 2012



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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