Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Information Technology Manager with Senior Level Desktop Engineering expertise with extensive experience in managing technical teams and projects involving multiple sites and various technologies. Offering a diverse wealth of knowledge and experience in the Information Technology Field. A highly motivated individual with proven effective results in building standards and business solutions for a Fortune 500 company in a highly competitive market. Expertise in:
DuPont Hospital
References Available Upon Request
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Julia Reed
ITIL v3 Certified
Mobile: 302-545-9876
Email: julia@verizon.net
EXECUTIVE SUMMARY
|
Information Technology Manager with Senior Level Desktop Engineering expertise with extensive experience in managing technical teams and projects involving multiple sites and various technologies. Offering a diverse wealth of knowledge and experience in the Information Technology Field. A highly motivated individual with proven effective results in building standards and business solutions for a Fortune 500 company in a highly competitive market. Expertise in:
·
Operating Systems
(Microsoft, Netware)
|
·
New Product
Development and Implementation
|
·
Operations
Management
|
·
Technical Project and
Asset Management
|
·
2nd and
3rd Level Technology Support
|
·
Documentation,
Process & Standard Creation
|
·
Scripting Languages
(VB, VB.NET, PowerShell, etc)
|
·
Application
Engineering and Packaging
|
PROFESSIONAL
EXPERIENCE
|
PFIZER PHARMACEUTICALS
|
Collegeville, PA
|
Pfizer,
formerly Wyeth, is a global leader in the pharmaceuticals, consumer health care
products, and animal health care industries.
With annual revenues exceeding $40 billion, Pfizer employs more than 100,000
people worldwide.
Manager / Desktop
& Mobile Devices
|
2004 - Present
|
Responsible
for managing a team of senior engineers supporting the core desktop for all
Legacy Wyeth systems. Responsible for
supporting over 40 locations employing over 30,000 individuals. Responsibilities included, but not limited
to:
·
Leading,
testing, delivering and maintaining support of the following key components of
the Core Desktop:
·
Windows
2000 and XP Operating Systems
|
·
Microsoft
Office Suite
|
·
Active
Directory (Group Policy/Users/Groups)
|
·
Novell
File/Print/Directory/Account Management
|
·
ZENworks
Asset Management Suite
|
·
Patch
Management and Core Update Support
|
·
Virtualization
and Consolidation of Systems
|
·
Core
Application Packaging
|
Key Accomplishments:
·
Developed
and delivered a Kiosk solution for the manufacturing locations to use to grant
plant workers access to vital applications and data in a secured environment.
·
Decreased
Asset Management costs by $200K per year by developing and implementing an
Asset Management Process, as well as a web tool for the technical contracting
company to follow.
·
Developed
and maintained a North America Regional Core Desktop and Application
Engineering Website providing documentation and other resources to all
technical leads throughout the region.
·
Developed
and Supported a Desktop Solution for the Annual Managing, Medical and Marketing
Directors Meeting for over 200 global participants earning a Peer Recognition
Award.
·
Documented
and managed the upgrade of all ZENworks Servers in the North America Region.
·
Acted
as Desktop and Application Technical Lead to successfully consolidated 5 North
America Sites to one centralized location.
·
Lead
a team to upgrade over 2000 desktop systems in North America to Windows XP in
order to meet contractual obligations with our desktop support vendor.
·
Developed
multiple web-based reporting tools. (Inventory Server Monitoring,
Implementation Status, etc)
·
Lead
the team to upgrade all Wyeth systems from GroupWise to Outlook travelling to
multiple North America Sites. Developed
a web reporting tool to track distribution.
JPMORGAN CHASE
& CO.
|
|
JPMorgan
Chase is a leading global financial services firm with assets of $1.5 trillion
and operations in more than 50 countries.
JPMorgan Chase is a Fortune 500 company serving consumers on a global
level.
Page 2 of 2
|
Jeffrey W. Reed
|
Senior Desktop Specialist –
Shared Services
|
1999 - 2004
|
Responsible
for the support and maintenance of the Core Desktop for the Equities, Prime
Brokerage and Collateral Management Divisions of JPMC, located in the Newark
·
Supporting
and maintaining the following key components of the Core Desktop:
·
Windows
2000 and XP Operating Systems
|
·
Microsoft
Office Suite
|
·
Active
Directory Users and Groups
|
·
Novell
File/Print/Directory/Account Management
|
·
Backup
Image Management
|
·
Disaster
Recovery Planning
|
Key Accomplishments:
·
Provided
Disaster Recover efforts during the 9-11 Disaster in New York City
·
Developed
a Ghost Image Management Process still in use today by Desktop Management
Services improving Backup and Recovery time by 30 percent.
·
Developed
and maintained a Technical Website providing local technicians with information
and tools necessary to providing quality and effective support to over 4000
employees.
·
Provided
Y2K Planning and Support to the Newark
|
|
Computer Operator – Information
Services
|
1995 - 1999
|
Responsible
for support and maintenance of all systems in the hospital data center. Responsibilities,
but not limited to:
·
Backup
and Recovery of the AS400, Novell, RS6000 and IBM Mainframes.
·
Print
Management for Billing and Accounts Payable Documents.
·
Nursing Unit Desktop Support, including Cerner
and TDS Application Support.
·
Hardware Support for all desktop and printing
equipment.
·
NDS Account Management
EDUCATION
|
AS, Industrial
Engineering,
|
2000
|
|
BS, Information Technology / Web Development,
|
(In progress) 2/2012
|
|
PROFESSIONAL DEVELOPMENT
|
||
·
ITIL v3 Foundation
Certified - 2010
·
Active Directory
Administration - ONLC
·
Advanced Novell
ZENworks (Asset Management) - Wyeth Pharmaceuticals
·
Dreamweaver Web
Development - Spring House Training
·
Novell eDirectory - Wyeth
Pharmaceuticals
·
Programming the
Microsoft .NET Framework with Visual Basic - Spring House
·
Technical Writing –
Wyeth Pharmaceuticals
·
Managing Messaging
Security using Microsoft Exchange Server 2007
·
Installing and
Managing Microsoft Exchange Server 2007
·
Monitoring and
Troubleshooting Microsoft Exchange Server 2007
·
Planning, Deploying,
and Managing Microsoft SCCM - System
Center
References Available Upon Request
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