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Strong
work ethic
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Quick
learner
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Experience
corresponding with businesses nationwide through phone, email, and letter.
·
Knowledge
of state unemployment insurance tax
system:
·
Accounting
procedures
·
Compliance
·
Penalty
and interest assessment
·
Filing
tax reports
·
Receptionist
skills including familiarity with multi-line phone systems
·
Discretion
in dealing with sensitive and confidential information
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Literate
in:
i)
Microsoft
Office Word
ii) Microsoft Office Excel
iii) Microsoft Office PowerPoint
iv) Internet
v) Outlook
vi) Microsoft Office Access
vii) Mainframe computer systems
·
Customer
service in retail and government setting
·
Collection
calls to tax-delinquent companies
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Excellent
composition skills (spelling and grammar)
|
Georgia
Dept of Labor (2009-present)
Employed as administrative
assistant to Chief of Tax administration and served as a Tax Analyst and Tax
collector. Phone interaction with employers and Georgia citizens regarding
taxes and benefits.
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Star94
-Lincoln Financial Group Radio Station (2008)
Intern: Updated show website,
entered audio clips into computerized sound system, helped plan daily radio
show, screened on-air calls, administered contests and promotions.
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Northside
Garden Center (2001 – 2009)
Receptionist/Cashier (family-owned business): Answer phones; provide
customer service and direction to all incoming calls. Assist customers with purchases and
administer inventory control.
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TenCate
(2008-09) - Temp
Receptionist for
Corporate Manufacturing Headquarters.
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·
University
of Georgia: Bachelor’s Degree in Telecommunication
Arts (May 2009)
o
Accepted
into Grady College of Journalism and Mass Communications
·
Completed
various courses at GDOL concerning Unemployment Insurance, Customer Service, Self-improvement,
Unemployment Benefits, Microsoft
Office 2007
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·
Winder-Barrow
·
Community
Spanish Class: Enrolled 2004-2008
·
Bally
Total Fitness: instructed personal
fitness program
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