Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Eliza Knope
309 Missbach Court
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SUMMARY OF QUALIFICATIONS:
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Dynamic team player with excellent IT development and support skills, solid understanding
of hardware and software functionality, and
excellent technical problem resolution abilities.
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Self starter and independent thinker with sound
judgment and decision making capabilities with ability to utilize technology
strategies to increase productivity.
à
Strong analytical problem solving abilities and a
high enthusiasm for developing excellent relationships with clients and
co-worker.
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Proficient
with technology rollouts, installations, migrations, programming, training
and configurations.
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TECHNICAL EXPERIENCE:
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Tools: C#, ASP. NET, HTML, XML
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Databases: MS SQL Server 2005, MS Access, DB2, Oracle 10g.
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Platforms: Windows 2000/XP, Unix,
DOS
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Software: Visual Studio .Net, MS Office Suite, Connectship
Progistics
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Hardware: IBM Compatible desktops and laptops, RF scanners and
HP laser printers
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PROFESSIONAL
EXPERIENCE:
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AT&T
Senior
Support Analyst, Aug 2008- April 2009
à
Provided production support and served as a
business liaison between supply chain operations and IT for the Cellular
Asset Tracking System (CATS).
à
Developed and delivered end-user training material
and courses for CATS via NetMeeting and conference calls.
à
Provided support for the ARS(Authorized Return
Service) application. ARS was a custom built Oracle application that used the
Purchase Order and Receiving modules to track returned cellular asset parts.
à
Performed User Acceptance Testing and validation
in addition to creating business requirement documentation for various
improvements and enhancements to the CATS application
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Coordinated with the project team, prepared test
cases and conducted regression testing for CATS 6.1.7 upgrade
The Home Depot
WMS Hardware
Analyst,
May 2007 to July 2008
à
Coordinate with project team and 3rd
party vendors to order and deliver hardware and network equipment at
warehouse locations as part of a new WMS rollout.
à
Configure hardware devices for each location with
O/S images, application shortcuts, user accounts, and registry settings.
à
Deploy hardware equipment and verify wireless
network at each warehouse as part of the new WMS implementation rollout.
Equipment includes Personal Computers(PC), Printers(Laser and Label) and
Radio Frequency(RF) devices.
à
Provide on-site hardware support during final
stages of testing and actual go-live
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Provide application support for new implementation
of Manhattan WMS software.
United Parcel Service, Inc.
Programmer
Analyst,
March 2001 to Nov 2006
à
Installed, configured, upgraded and supported
Connectship’s Progistics, a multi-carrier shipping application which
interfaced with an in-house WMS application using XML
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Automated Connectship Progistics functionality
using VBscripts.
à
Administered a MS SQL Server database that stored
shipping transactions
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Installed, configured and supported a remote
printing application on Sun Unix servers
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Subject matter expert on a internal supply-chain
shipping system
Atlanta Casualty Companies
Product
Analyst,
Sept 1998 to Oct 2000
à
Developed and maintained analytical computer
models for pricing, reserving, forecasting, and competition analysis using MS Excel and SPSS.
à
Prepared documentation for state filings, IT
communication, policy services training and marketing information
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Designed MS Access database to track new business
generated by company’s web-based agency interface and created reports to
display data by region and time period
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EDUCATION:
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New
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Chubb
Professional Services – Top Gun Client/Server Program (2001)
à
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References
Furnished Upon Request
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