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SARAH  ELLIS

309 West Royal Lane # 2064, Irving, Texas 75001

Sarah@hotmail.com

 | 469-394-9876

SUMMARY

·          Motivate my co-workers with my positive attitude and enthusiasm I bring to the office.

·          Worked in a team environment ensuring tight deadlines were met without compromising quality

·          Strong problem solver with excellent communication skills with people of all educational and ethnic backgrounds

·          Dedicated, outgoing, ambitious, highly motivated team player, self sufficient with excellent organizational skills

·          Strong Conflict, Resolution, and Customer service skills

·          Strong personal sales and marketing ability

·          Detailed oriented and possess strong ethics in both outlook and demeanors

·          Effective verbal and written communication

·          Flexible and Creative problem Solver

·          Experienced in telephone appointment setting and business to business phone calls

·          Build and maintained strong relationships with both clients and candidates

·          Proficient in MS Word, Excel, MS Office 2000, ATS, Vendor Management, MS Suite Siebel, Share Point, AS400, Home saver, I-Portal, Word, Windows XP, Power Point, Outlook, Lotus 123, Room Wizard Software, Adobe, Access, Internet Explorer, Account Payable/Receivable, and experience with handling multiple phone lines

Education

             MA, The University of Phoenix- Dallas, Texas 2010 to present
             BA, University of Louisiana of Monroe- Monroe, Louisiana 2008
             Diploma, Ouachita Parish High School- Monroe, Louisiana 1997

Professional Experience

Carlisle & Gallagher Consulting Group, Farmers Branch, Texas                                            April 11, 2011- Jan. 18, 2012

Client Advocate Consultant/Default Servicing

 Maintained a 100 percentile of Quality Assurance and a level of customer service while providing administrative support to the bank during a critical time and adapting quickly to companies needs while maintaining the highest level of customer service 

• Facilitated the resolution of executive customer relations issues for the Office of the CEO and President of Bank of America.
• Served as the initial point of contact utilized to resolve issue escalated from regulatory agencies and public officials such as Office of the Comptroller of the Currency, Department of Treasury, House of Representatives, and Senate officials in regards to foreclosures, loan modifications, and short sales.            
• Worked closely with Bank of Americas mortgage negotiators and underwriters to monitor client status throughout the home loan modification process as well as identify potential solutions to clients’ needs.
• Monitored the home loan modification process using Making Home Affordable, Fannie Mae, Freddie Mac, and VA guidelines.

(Koch Nitrogen Co.), Kelly Services, Monroe, Louisiana                                                                      June 7, 2010 – Sept. 10, 2010
Administrative Assistant /Customer Service

Greeted customers, ascertain purposes of visit, and directed them to appropriate area.
Kept records of customer interactions and transactions, recording of detail inquiries, complaints from irate customers, and comments, as well as actions taken.  Established excellent relationships with management ensuring issues were quickly resolved. 

·          Set up and coordinated meetings and conferences

·          Maintained and distributed staff weekly meetings

·          Created and modified documents using Microsoft Office

·          Performed clerical duties such as, filing, typing, answering multiple phone lines, errands, and customer interactions

·          Signed for and distributed UPS, Fed Ex, Airborne packages

Monroe City School System, Monroe, Louisiana                                                                   March 31, 2009- May 28, 2010

Kindergarten Teacher/Paraprofessional

Taught basic skills to children; such as color, shape, letter, number recognition, social skills, and personal hygiene

Performed any combination of the following instructional tasks in classroom under the direction and supervision of     teaching staff of public elementary school

·          Established enforce rules for behavior, policies, and procedures for students to follow

·          Provided a variety of materials and resources for children to explore, manipulate, and use both in learning activities and in imaginative play

·          Organized available space, materials, and/or equipment to facilitate learning

·          Established expectations for learner behavior
Discussed assigned teaching area with classroom teacher to coordinate instructional efforts.

·         Planned, prepared, and developed various teaching aids, such as charts and graphs.

·         Presented subject matter to students utilizing variety of methods and techniques, such as lecture, discussion, and supervised role playing.

·         Administered and graded examinations

·         Assisted students individually or in groups, with lesson assignment to present or reinforce learning concepts.

·         Provided academic support to students that are taking regular education classes (ability to reinforce Algebra, Geometry, and English.)

Capital One Bank, Monroe, Louisiana                                                                                   Oct.3, 2005-August 8, 2008

Bank Teller/CSR

Provided administrative support to the bank during a critical time at their branch and adapted quickly to companies needs while maintaining the highest level of customer service.

·          Kept record of negotiable instruments involved in financial institutions

·          Executed signature functions and provided enrichment for system input

·          Informed customers about  products and provided them status data

·          Uncovered customer needs beyond the immediate transactions and successfully transitioned the customer to the appropriate source

·          Processed treasury, tax, and loan payments

·          Ensured the company met tight deadlines by compiling personnel data needed to establish new benefits packages

·          Completed several special projects ensuring the merger process ran smoothly

·          Made business to business calls

Muscular Dystrophy Association, Monroe, Louisiana

Fundraiser Coordinator/CSR                                                                                                       June 1, 2004- August 2005

Managed sales and marketing campaigns designed to create new, as well as foster existing, corporate sponsor relationships that support MDA's mission and services in a fast paced and dynamic work environment.

·         Identified new corporate sponsors and maximized fund development opportunities through various business development techniques including cold-calling, following up on warm leads and attending networking events; consistently research ways to create partnerships with local businesses

·         Maintained existing relationships by ensuring effective public relations and communication with existing sponsors and families to keep them abreast of existing and upcoming community engagements

·         Actively participated in the execution and management of MDA’s fundraising programs including the ability to multi-task, handling logistics and followed through on multiple events/programs at the same time

* REFERENCES UPON REQUEST

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