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Daisy Skaggs

Wilmington, DE 19001
727-614-9876
   Daisy.skaggs@gmail.com

Overview:  Listed below are recent work experiences that highlight my versatility in atmospheres that dealt with IT Support, Customer Service, Leadership in a Supervisory and Training capacity as well as promote my ability to adapt to whatever challenges are presented.


Areas of knowledge:

Windows O/S 3.1/XP/2000/Vista/7, Microsoft Office (98, 2003, 2007, 2010),  (Word, Excel, Outlook, Powerpoint, Access, Publisher) QuickBooks, Mac OS 9.x/OSX Lotus Notes, SAP R/3 Enterprise Edition 4.7, routers, switches, hubs, all hardware components, call tracking systems, Active Directory, other administrative tools. Troubleshoot all information technology issues, including software, hardware, and networking. Install and update desktops, laptops, PDAs, peripherals, networks, and related software. Answer questions and resolve computer problems for clients in person, via telephone or from remote location. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Work Experience:

Self-employed  02/2011 to Present
Freelance Independent Contractor

    * Worked with several private clients in a variety of tasks and/or projects in relation to home/small business network/component troubleshooting, maintenance and tutoring.
    * Tutored on-site clients on function of several software programs including Windows Vista, XP, Microsoft Office, PDAs..
    * Hardware replacement, upgrades and data migration tasks. .

Modis   6/2010 to 2/2011
HP Printer Installation Tech

    * Installed HP multi- function printers for US Postal Service in accordance with strict regulation.
    * Tutored on-site clients on function of printers.
    * Assisted in remote configuration of printers.
 
Freelance Independent Contractor 7/2008 to 05/2010

    * Took time to pursue literary aspirations.
    * Various independent contract work on a per diem basis for several private clients. Job duties included network maintenance, installation, and security. Tutoring of various software packages. Hardware/Software support.

Viacom/MTV Industries 2/2007 to 6/2008 (Call Center, administrative duties)
Technical Support Specialist

   

 * Data Entry (Case notes, ticketing system, Active Directory, email support).

 * Provide second level support to the divisional community for software, hardware, and various infrastructure related issues.
    * Provide advanced level support to customer support representatives (phone support), handling the more complex  software/hardware issues that require a higher level of knowledge.
    * Function as a technical resource for IS&T departments on individual projects initiated by customers, Manager of Technical  Service or the Director of Customer Service.

   * Create/ Manage/Service of accounts utilizing Active Directory (Creation, Deletion IDs, Administrative Rights, password reset, etc.).
    * Participate in rollouts of new software/hardware to ensure consistency in IS&T technical standards.
    * Provide support for standard and custom application portfolio suite.
  * Assist with various infrastructure projects, as well as any support and maintenance that may be required (this includes  desktop, server, telecom, and networking).
  * Demonstrate knowledge of current IS&T hardware and software standards, network topology and desktop standards.
  * Provide follow through on support-related issues with customers, vendors, and IS&T staff.
  * Act as liaison between business community and IS&T.
  * Communicate accurate status to members of the IS&T management team.
  * Ability to communicate technical subject matter to non-technical staff.
  * Operate within a team of field support representatives, while maintaining the skills to work autonomously.
  * Capacity to organize, prioritize and solve multiple issues simultaneously in a timely and efficient manner.

Our Community Votes 9/2006 to 11/2007 (Management, administrative duties)
Recruitment Manager

    * Recruit and hire prospective employees and volunteers for highly publicized political campaign.
    * Placed and trained 300 employees.
    * Coordination and implementation of canvassing projects.
    * Organization and implementation of detailed agendas essential to the campaign success.

Magestic Systems 9/2005 to 2/2006 (Call Center, administrative duties)
Technical Support  (Company Reconfiguration)           

    * Implemented new call tracking system.

    * Create/ Manage/Service of accounts utilizing Active Directory (Creation, Deletion IDs, Administrative Rights, etc.).
    * Providing all levels of Technical Support to clients.

    * Utilized SAP R/3 Enterprise Edition 4.7
    * Assisting in various office support functions.
    * Data entry

Spherion Staffing at Berlex Laboratories 6/2005 to8/2005 (Call Center, administrative duties)
Help Desk  (Temp position for 2 months)
    * Providing the highest level of telephone support for a major pharmaceutical developer.
    * Utilizing in house call tracking system.

    * Create/ Manage/Service of accounts utilizing Active Directory (Creation, Deletion IDs, Administrative Rights, etc.).
    * Case follow up
    * Data entry
    * Utilization of Lotus Notes


Computer Horizons 6/2004 to 5/2005 (Call Center, administrative duties)
Inbound Technical Support  ( Temp position for 11 months )

    * Provided Inbound technical support for Pfizer.

    * Create/ Manage/Service of accounts utilizing Active Directory (Creation, Deletion IDs, Administrative Rights, etc.).
    * Web Site trouble shooting.
    * Trouble shooting hardware and software issues.
    * Data entry
    * In house call tracking system.

Flora Services  2/2004 to 2/2005 (Technical Support, clerical/ administrative duties)
On-site Office Support  (On-Call Independent Contractor for 1 year )

    * Provided technical support for network users.
    * Web Site trouble shooting.
    * Trouble shooting hardware and software issues.
    * Data entry
    * Performed administrative/clerical duties including filing, copying, scanning, email support.


Essex Temporary Service (Dov Pharmaceuticals) 10/2003 to 5/2004 (Administrative duties)
Document Manager  (Temp position)

    * Designed and implemented a multi-tiered file system in accordance with  Government law pertaining to highly sensitive   research documents.
    * Trouble shooting hardware and software issues
    * Support for IBM and Mac based systems
    * Providing the highest level of customer support


Education:

 Liberty University Major: Secondary Education w/c Anatomy


Pinellas Technical Education Center Major: Data Processing Completion Certificate Received.

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