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Sofia  Aufderheide

309 Country Walk Drive

Powder Springs, GA.  30001

Home – 770-222-9876

Mobile – 770-558-1230

sofia.aufderheide@gmail.com

Executive Summary

Over 20 years of extensive IT Management Experience Spanning Multiple Vertical Markets and Diverse Industries, with a Track Record of Success Delivering Profit-Driven Technology Solutions and Vision.

An experienced, team-oriented, hands-on executive employing leading-edge enterprise technologies and diverse teams to re-engineer business processes through network, client/server, workflow, mobile, and internet based infrastructures and applications.  Strengths include; building of organizations and diverse teams, extensive experience in enterprise application and infrastructure management, vendor and asset management, architecture/design, integration, and delivery strategies across enterprise channels and technologies supporting the needs of critical lines of business.  Continually identified as top senior managers across enterprise technology, with increased history of responsibility.

 

Areas of Expertise and Responsibility

Organizational/Division Management                  Cross Functional Team Management               IT Strategic Vision and Delivery

Enterprise Infrastructure Management                Enterprise Network Management                      Enterprise Support Management

Enterprise Application Integration/Design         Vendor/Contract Management                          Leadership/Team Building

Business Process Design/Re-design                                    Program/Project Management                           SSO Implementation/Design

Internet/Intranet Design/Delivery                         Assessing Innovative Technology                  P&L/Budget Management            

Information Architecture                                        Security/Disaster Planning                                 Legacy Integration

Recruitment and Talent Retention                        Database Design/Implementation                     Coaching and Mentoring              

Contract Negotiations                                             Enterprise Standards Definition                        Virtualization Strategies                     

Initiation of Revenue Streams                                Global Resource Mgmt/Planning                      DR/HA Solutioning                                                             

 

Additional Skills and Expertise

Assessing Innovative Technologies                                   Problem Solving Solutions                                 Visualize Complex Ideas

Proposing effective/creative Solutions                Compiling & Analyzing Data                             Define & attain goals

Incorporate & automate intricate tasks                Strategic Planning/Solutions                             Motivating Others                              

Enterprise Online/Enterprise Vision                      Enterprise Network Management                      Attaining Shareholder Value

Analyzing & directing work-flows                        RDBMS Solutions/Strategies                            Organizing processes & projects

                                                                    

Employment

SunTrust Bank    October 2001 to Present

Position: Group VP Emerging Technologies – Enterprise Technology Infrastructure

High-level Summary of Responsibilities/Accomplishments:

·         Champion of world-class service delivery at minimum costs.

·         Management of key financial applications that include critical client facing online retail, treasury, wealth, and mortgage applications and technology infrastructures, and associated teams.

·         Transformation and innovation – Lead and manage large-scale transformation of technologies from siloed to collaborative orientation, reducing costs 60% (equivalent to $5 million) while increasing delivery efficiency nearly 50%.

·         Direct Enterprise Network Support teams responsible for implementation, design, and support of all networking technologies including all; routers, switches, firewalls, load balances, VPN, wireless, datacenter, voice, and branch telecom connectivity. Efficiencies and costs reductions equivalent to $3.5 million, while increasing stability and execution 70%.

·         Drive demand planning to proactively define future capacity and provide effective solutioning for application infrastructures, data center, network, and mobile areas.

·         Designed and developed proactive infrastructures and applications solutions such that they are predictable and reliable while improving time to market, decreasing support costs and increasing availability and stability.

·         Advancing the technology agenda for the multiple areas such that business aligned teams can deliver game changing solutions. 

·         Provide effective talent and financial management strategies, resulting in the ability to attract, hire, develop and retain “A” talent, while reducing on-boarding costs 40%.

·         Strategy and Architecture – Multi-year technology infrastructure strategy supporting growth of the business, assessing opportunities for IT improvement, assessing current organization structure and align capabilities, estimating saving $5 million over the next 3 years.

·         Manage key strategic partner and vendor relationships, driving exceptional solutions for multiple lines-of-business and clients.

·         Increased enterprise security across branch, network, call center, and enterprise datacenters nearly 70%, reducing the bank’s potential exposure to internal and external cyber threats and preventing fraud loss of over $25 million in 2011 alone.

·         Reduced annual network expense $2.5 million thru virtualization and consolidation activities, while at the same time enabling enterprise network teams to be 40% more proactive in preventing issues.

·         Lead and manage global multi-functional teams in the delivery and support of multiple internal and external initiatives.

·         Understanding of extensive emerging technologies, with the ability to communicate highly complex, strategic initiatives and solutions to both technology and business teams.

·         Drives innovation leveraging best-in-class technologies and emerging technological solutions to enable the business to attain and sustain competitive advantages and differentiation.

·         Broad strategic thinking, understanding big picture and business issues and their impacts on financials

·         Direct highly impactful cross functional team of 50, responsible for all software/vendor application components, hardware infrastructure, networking, and third-party connectivity and integration.

·         Selected by executive management to help establish, build, and lead a new division within the enterprise technology organization focused on the increasing the availability and decrease delivery timeframes for the highest profile and revenue based Online applications. Results have yielded 80% improvement in stability, while reducing cost to delivery and ongoing support nearly $3million annually.

·         Direct all enterprise availability and monitoring architectures and solutions for the Retail, Mortgage, and Treasury LOBs.

·         Recognized with multiple Essential Piece awards by SunTrust EIS Executives between June 2006 and March of 2008 for management and delivery contributions, and was profiled in the EIS Annual Report.

·         Defined and delivered cost saving initiatives within the Online space, slated to yield over 2.5mm in savings in 2007-2008. 

·         Managed operational efforts and production support teams for SunTrust’s Online Channel, including on-shore and offshore teams.

·         Lead the high performance delivery initiative targeted at Rapid Application Delivery SDLC for the enterprise distributed application space.

·         Responsible for building and delivery of monthly executive briefing on performance and availability of Online Banking.

·         Senior Architect selected to head re-engineering effort with other top 5 financial institutions to deliver a shared national image archive all banks will utilize, delivering 3500 transactions per second, hosting multiple petabytes of data, across dual interactive datacenters.

·         Derived the online channel cost per customer model used in comparing and assessing technology solutions.

·         Managed, negotiated, and delivered the first multi-lingual site for SunTrust.

·         Designed strategic initiatives aimed at reducing divisional recurring costs as much as $25mm over the next two years, while increasing channel associated revenues 25%.

·         Management and contract negotiations across multiple core vendor products utilized across Online Channel, saving $1.75mm in annual maintenance costs.

·         Participate in definition and review of annual ($10mm) budget for the Online Channel and the management to the budget throughout the year.

·         Designed and developed all SQL Data Integration strategies and components for multiple SunTrust mergers, saving the bank nearly $1.5mm in project costs over the course of the 6 month merger efforts.

·         Managed the remote Internet and Mainframe development teams throughout the merger project.

·         Manage day-to-day interaction with the eBusiness Marketing and LOB’s across the online channel product lines.

·         Responsible for all interaction between the Online Channel technical solutions team and Enterprise Security.

·         Key member in the selection, design, and implementation in the SunTrust Enterprise cross platform SSO strategy for online/web based applications.

·         Reduced costs by 15% by negotiating vendor contracts and initiating performance standards, while keeping associated development costs to reasonable levels and within budget.

·         Designed, architected, and managed the development efforts related to the Online Channel Disaster Recovery strategy and the associated supporting infrastructures for the distributed application, ensuring 2 hour failover capabilities.

·         Designed the three and five year technology vision, strategy, framework, and supporting infrastructures related to the Internet Banking and SunTrust.com Portal applications, slated to increase team productivity and responsiveness to organization needs nearly 25% over the first year.

·         Derived the online channel cost per customer model used in comparing and assessing technology solutions.

·         Defined and implemented the banks first delivery efforts focused on Iterative development strategies, reducing delivery times nearly 35%, will improving code quality and accuracy 60% across parallel $15 million project efforts.

·         Senior Technical Lead and Senior Architect over distributed applications across all SunTrust online domains.

·         Headed technology team tasked with the hosting move of the externally hosted Internet Banking application from external hosting facilities to Atlanta data center 1 month ahead of schedule.

·         Architected the initial integration strategy for disparate channels to a single platform. The architecture strategy included the details of an initial SunTrust EIS development framework and methodology for client facing applications.

·         Architected and managed the integration of the CRM/eMail support applications, saving the bank 15% in development costs and 35% in annual maintenance across combined applications.

·         Designed and architected the strategy and framework to enable Internet Banking to be deployed as a distributed and redundant application simultaneously hosted in multiple datacenters.

·         Lead developer/architect deployed in the definition and implementation of the Internet Banking security enhancements in response to the January 2002 incident.  Savings of nearly $1m in redeployment cost.

·         Lead application architect charged with the design and implementation of the Internet Banking 600k customer PIN to Password online/real-time enhancement, saving the bank nearly $1m in project cost.

·         Designed and managed the Business Process for visual source safe standards, process, responsibilities, and flow.

·         Lead architect and technical expert for corporate Receivables Capitol Management application design and build.

CYLABS Inc.    May 2001 to October 2001

Position: Technology Director/Senior Consultant

High-level Summary of Responsibilities/Accomplishments:

·         Headed technology strategy and managed the development teams across the client base.

·         Responsible for all training strategies for the organization.

·         Headed MQSeries integration team, while designing the associated workflows, processes, and procedures across the defined levels of implementation offerings.

·         Lead the team assigned to design internal development methodologies and strategies.

·         Senior Architect in review of all client application.  The design initiatives encompass all layers of the enterprise from the Web/Application layer thru the network and backend systems.

·         Responsible for all hardware and software integration strategies and purchase decisions.

·         Consulting with SunTrust Bank on a series of Internet Banking related projects.

·         Assisted the In-sourcing team at SunTrust with detailing the internal strategy for hosting Internet Banking.  This included the detailing of environments and procedures for the hosting effort.

·         Responsible for the analysis and documentation of SunTrust’s current Internet Banking platform.

·         Designed a series of architectural presentations enabling SunTrust management to gain a better understanding of the Internet Banking platform and its associated interfaces.

·         Assisting in the analysis and recommendation effort surrounding the move from SunTrust’s current online bill payment product to a more robust and secure platform.

·         Assisting on a variety of SunTrust technology issues that includes; a recommendation for managing sessions across the enterprise, a recommendation development strategy surrounding Windows and SunTrust’s various web sites, assisting on the build-out of the e-business Vision methodology to incorporate a more web centric flow, and aid in the discussion of daily technology issues raised by the internal team.

NewHomesDirect.com   June 2000 to May 2001

Position: CTO/Director of Technology and Development

·         Head IT organization encompassing Web, Intranet and Client/Server development, QA, Graphics, IS, external vendors and contractors/consultants.

·         Designed and developed J2EE compliant Portal strategy encompassing a broad range of technology including: ecommerce and wireless protocols, content, marketing and advertising.

·         Responsible for heading the business alliances and partnerships with Microsoft, Yahoo and Lycos, facilitating data exchange via XML and co-brand build-outs.

·         Designed and architected all internal and external applications, servers, and ecommerce strategies, using Visio and UML toolsets in modeling and design.

·         Designed and built custom XML parser for various national homebuilders using Java and C technologies.

·         Created and integrated P&L IT/IS budget forecasting to the year 2002.

·         Integral part of the team directed to build the Business Plan and interface with the VC and investment community.

·         Designed and implemented development coding, documentation and QA standards.

·         Initiated and architected Microsoft MSN/HomeAdvisor co-brand initiative including: platform, coding tools and technologies, and hosting requirements/scenarios using Vision and UML tool sets.

·         Conceived, designed and outlined the prototype e-commerce strategy allowing NHD (NewHomesDirect) to build an internal tool via wireless technologies to generate $4 to $6 million annually.

·         Initiated data-mining/warehousing strategy allowing the firm to make a unique play in the B-B-C space that includes potential partnerships such as Home Depot, Lowes and Wachovia bank.

·         Proposed additional revenue streams expecting to increase company revenues by an estimated $10 to $15 million over the next 14 to 18 months, thereby decreasing the timeline to profitability and building shareholder value.

·         Conceived, architected and designed J2EE compliant wireless strategy to enhance an existing product line, thereby broadening market penetration and adding the additional revenue stream possibilities.

·         Originated, designed and built the initial prototype of the company corporate Intranet, using a combination of ASP and Java technologies.

Zebramart.com   December 1999 to June 2000

Position: CTO/Director Software Development

·         Management of IT/IS department numbering 25, including: 3 Departmental Directors, outside vendors and contractors/consultants.

·         Headed the evaluation of the industry’s leading e-Commerce packages including Blue Martini, Broadvision, Vignette, ATG Dynamo, and Haht Software’s B-to-B integration suite.

·         Responsible for all technology relationships and contacts between USWeb/March First, PWC, Blue Martini, SAP, Oracle and Sun Microsystems.

·         Lead the design of the new J2EE compliant ecommerce site using the Rational Rose UML tools suite.

·         Headed development team charged with implementing new Java based e-Commerce site with full real-time integration to SAP, the fulfillment center, and the CRS system, while managing an additional team tasked with maintaining the existing site.

·         Designed and implemented business processes, using the UML toolset, for all areas of the company including Application Development, Content and Copy, Product, Returns processing, Customer service interaction, and integration with third party fulfillment systems such as UPS and Yantra

·         Designed and built the corporate Intranet using ASP, SQL Server, and Visio technologies.  This initial phase enabled the initial code libraries to be more defined, as well as fostered IT and IS communication.

·         Conceived, designed and implemented company’s development conventions, coding library strategy and deployment directives.

·         Instrumental in landing the co-location strategy enabling the company to reduce Telco costs by almost 70%, while increasing shareholder value.

·         Built solid relationships with Blue Martini executives enabling Zebramart.com to become one of three primary beta testers for all Blue Martini products, modules and updates going forward.

·         Built the business strategy to enable IT to support multiple B to C company’s being folded into the Zebramart holding company, while allowing for the outsourcing of the development and IT resources.

·         Outlined the architecture strategy necessary to support the Business Development membership numbers that will see the site support close to 5 million members by June 2001.

Abel Solutions Inc.    July 1998 – December 1999

Position: Senior Consultant/Senior Development Manager

Navellier & Associates     1992 – 1998

Position: Director IS/IT

Shearson Lehman Brothers     1991-1992

Position: Application/Systems Analyst

 

IBM – Southbury, CT. 1989-1991

Position: Co-op Developer/Analyst

 

Development/Infrastructure Experience

Infrastructure and Development Technologies including; Windows Server(s), NetWare, Unix, Linux, WebSphere, MQSeries integration, Database, Clustering, SAN solutions, Enterprise Virtualization, Enterprise Infrastructure Technology Management, C, C++, Java, JavaScript, JSP, ASP, VB/Script, ASP.NET, C#.NET, Web Services, XML, UML, Visio Modeling, Erwin Design.

Education

Western Conn. State Univ. - BA in Computer Science

Novell Network Certification – CNE

Masters in Computer Science - Starting Fall 2011

                                               

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