Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
Dear Sir/Madam:
This letter is
to express my interest in a position with your company. My resume showing my ability to execute
technical projects for a broad national client base is enclosed.
As my work
history demonstrates, I have been granted increasingly accountable roles
through my ability to achieve specified objectives as mandated by client
requirements, resulting in quantifiable revenue growth. A versatile and concise
communicator, I excel in leading and working with other stakeholders to successfully
handle such accountabilities as the management of Fraud/Risk systems and production servers. In
addition, I have led projects for my group for several switch migrations from
Motorola to Nortel as well as Payment Card Industry compliance and SIM card technology
projects. My background in problem resolution has led to my selection as one of
only 2 people deemed qualified to handle the technical complexities of key
accounts, including for multi-level government agencies. I know my strong technical
knowledge, flexible communication skills, and project management expertise make
me a valuable investment able to impact the continued success of your company.
I am confident
that my project management, analytical, relationship-building, and
organizational skills will be extremely beneficial to your company and that I
will thrive in a position with your company. If you have any questions or would
like to talk about my resume, please contact me at my email address: leah@comcast.net
or my phone number: 501-607-9876. Thank
you in advance for your time and consideration; I look forward to speaking with
you soon to further discuss how I can contribute to your company’s success.
Sincerely,
Leah Kindall
Biography
Leah
Kindall
|
Met
all departmental PCI requirements by end of 2007 as it relates to company
system.
Handled
billing system conversion of 13 million customers for group.
Through
combined efforts, successfully prevented total system and server crash.
Several
successful project completions on behalf of the group.
|
In my previous role for another company, I was responsible for
the administration of a system designed to monitor and reduce the fraud on
Alltel’s/Verizon’s network with a strong focus on mitigating the impact fraud
had to customers.
I also served as project lead on many of the projects that
interfaced with the Corporate Fraud Control group and several fraud regions.
I have over 10 years combined of telecom, analysis, customer
service, sales, system administration, number portability and project
management experience. During my years in the workforce, I have gained
experience in the fraud monitoring, system administration, information
protection, sales, project analysis and management, as well as, landline and
wireless number portability to name a few.
I have resolved system issues with co-mingling of customer
records, system information inaccuracies and served as point on server
upgrades and system enhancements.
I worked with groups such as UNIX, Database, Translations,
Engineering and Microsoft Server Support, as well as, IT Message Processing
groups on a daily basis.
I also interacted regularly with groups such as IT Security
and Engineering, as well as other internal groups and external vendors as
needed.
In my most recent role I was
responsible for the configuration and quote of Request for Proposals (RFP)
that are presented to customers of HP. I also managed
relationships with customers, internal partners, and team members as well as
serve as primary customer contact for server, storage and software
configurations.
Professional Strengths:
|
Master
of Project Management
Masters
in Information Systems
Bachelors
of Business Administration
|
Professional
Profile
A distinctive and
challenge-seeking Analyst thriving in changing environments to deliver
increasingly complex initiatives for a national client base using strong technical
capabilities, problem resolution, and multi-level communication skills.
Project
Management & Analysis ·
Vendor Relations · Presentation
Development · Research
System/Server
Analysis & Configuration ·
Testing & Documentation ·
Contract Application
Fraud
Identification, Compliance, & Mitigation · Coaching/Mentoring ·
Change Management
SUMMARY OF QUALIFICATIONS
·
Accomplished Analyst leveraging sharp analytical,
organizational, and relationship-building skills to execute often complex
initiatives requiring strong solution development skills, technical expertise,
and confidentiality.
·
Recognized top achiever often tapped to handle special
projects due to history of successfully completing all mandates.
·
Foresighted, proactive Analyst embracing dynamic
environments characterized by constant change, routinely delivering
high-caliber customer service delivery.
·
Growth-oriented Mentor willingly guiding and coaching
others to strengthen their professional capabilities as part of overall
commitment to corporate success.
·
Broad proficiencies in numerous technologies coupled
with experience in vendor relations and contracting.
Employment
Windstream Communications Little Rock, Ar.
Engineering Coordinator 2011 - Present
- Change control management to include
scheduling
- Project coordination
- Coordination of internal and field
resources for projects and change controls
- Departmental reporting
Hewlett Packard Conway,
Ar.
CS&DM-Customer Engagement Management Advisor II 2009
- 2011
(Configuration Specialist II)
·
Coordinates and implements the tasks relative to process revenue
opportunities
·
Manages relationships with customers, internal partners, and team
members.
·
Serve as primary customer contact for server, storage and software
configurations.
·
Manage customer quotes to ensure all requirements for quote generation
are handled to meet customer needs.
·
Ensure that all interactions and transactions meet Customer Business
Center (CBC) process and audit guidelines
·
Take ownership to define customer needs and exercise sound judgment to
implement solutions.
·
Manage change in a constructive and positive manner.
·
Maintain proficiency and currency on all applicable tools, products and
service updates.
·
Provide product, marketing and common technical information on HP
product offerings and/or order fulfillment programs as part of an account
management team.
·
Configuration and Quote Generation (hand selected as 1 of 2 to go to
West and SLED)
·
Configure HP products such as high-end servers and storage as well as
software to complete formal quotations.
·
Create system/solution configuration in Watson based on Siebel Service
Request (SR) specifications.
·
Create a legal, formalized quotation with approved contract pricing.
Alltel/Verizon Little
Rock, Ar.
Project Analyst II 2005 - 2009
Security organization that was part of a collaborative effort to create
an integrated approach to identifying and mitigating all the risks
Alltel/Verizon faced both physical and data.
·
Project lead for Fraud department
·
Maintained vendor relationships
·
Monitored procedures/projects in compliance with department standards
·
Represented the Regions in company-wide projects/implementations meeting
department and company guidelines
·
Requirements analyst and Technical advisor for Regions
·
Administered and maintained department systems and reporting
·
Troubleshooter for systems/technical issues with other carriers,
internal/external groups or vendors
·
Opened, monitored, tracked and troubleshot tickets in BMC Remedy
ticketing system
·
Tested and documented any issues with all new client/software releases
for system and servers
·
Maintained Access database for Regions
·
Attended departmental and regional meetings for process improvements
·
On call responsibilities
Alltel Little
Rock, Ar.
Wireless Number Portability-Port Support
Coordinator 2001 - 2005
·
Analyzed and reported trends to management on a regular basis.
·
Monitored compliance with Industry Guidelines
·
Interacted with Carrier Trading Partners, Sales, Resellers, Agents, CallCenters
of all types, and Syniverse on a daily basis
·
Worked with systems of record such as CellWare and Virtuoso II. These systems contain all privileged
information about customers such as plan information, features, and status of
the account.
·
Worked with other systems such as Unity (activation interface), the
System Management Gateway (product of Telcordia, SMG), Remedy (ticketing
interface), as well as many others.
·
Transferred customers into Alltel via wireless number portability
·
Troubleshot any issues that may have arisen from the porting process
·
Selected by management, out of a group of 37, as the individual to keep
the ticketing interface in order so that we could process ports as quickly as
possible
·
Selected as one of the only people with access to the Service Order
Administration System managed by Syniverse
·
Selected to the wireless/wireline group and within 2 months was lead to
that group
·
Worked with various wireline carriers and their online systems
·
Compiled several training manuals for management to document processes
·
Attended all TWIG calls in place of Manager/Supervisors
·
Promoted from Customer Service to Port Support Coordinator
Professional
affiliations
Project
Management Institute
Education
Masters of Project Management Aug
2011
DeVry/Keller Graduate School of Management
Masters of Science in Information Systems 2008
University of Phoenix
Bachelors of Business Administration 2006
University of Arkansas, Little Rock
Technical Experience
Applications/Tools:
Siebel CRM, Watson, Eclipse, BMC Remedy, Microsoft Office (Word, Excel, PowerPoint, etc), MS Project,
Crystal Reports, Service Order Administration system (SOA- Syniverse), Unity,
System Management Gateway (SMG-Telecordia), CellWare, Virtuoso II, Mobius and
Active Directory (for user account setup)
Operating Systems: Windows, XP, Vista, and Windows NT
Letters of Reference
7/13/11
To
Whom It May Concern:
In
regards to Keshia Kindall whom I have worked with over the past
2yrs. It has been a pleasure working with her in her current role
as a Quote and Configuration Specialist. Keshia’ position is
a demanding role, which requires dealing with a variety of sales behaviors,
turnaround timelines, quote accuracy, and also an understanding of Public Sector
contractual obligations for price quotations. Her knowledge,
confidence and professional behavior is a strong factor, which is imperative in
her role. She articulates clear and concise information that is required
for final evaluation of a pricing request submission.
Keshia
has always demonstrated a professional attitude as well as expresses a
dignified desire for the company goals… truly an asset. Keshia is
one that you can rely on in getting the job done in a timely and accurate
manner. She will be honestly missed in the Public Sector
arena and I wish her my best in her future endeavors.
I have had the pleasure of working with
Keshia Kindall on the site Project Management committee. She has been instrumental in identifying the
needs of the committee members, locating and utilizing internal and external
resources and developing training material.
She is known as the “go to” person for everything in which she is
involved. She has assisted me with best
practices in interacting with her quoting team and helped me with other issues
as well. We were recently asked to
present at a Time Management seminar for site employees and the presentation
resonated strongly with the attendants.
So strongly, that one of the people in attendance used the content in
her presentation prepared for the site management team. Keshia is definitely a good person to have on
any team and is one of the most reliable and competent people I know.
To Whom It May Concern,
I have worked with Lakeshia Kindle for the past 2
years. I feel that she is highly
qualified for any position she applies for several reasons. I have learned that she is a hardworking,
conscientious, and punctual employee with the ability to adapt to ever-changing
business circumstances. In the years I
have worked with her, she has been a lead contributor on any team she has been
on.
Lakeshia
Kindle has been a tremendous asset when it comes to being a leader and a team
player. She is an important contributor
to group projects and to employee resource groups. She consistently delivers high quality work
products, meets or exceeds deadlines, and assists her co-workers at every
opportunity. When we were under pressure
and especially strict turnaround times for producing work she pushed out more
than her share in work and she even stop to help others.
Lakeshia Kindle exemplifies good character,
honesty and integrity as a co-worker and a friend. As an example, while working with her she has
gone out of her way to type of documents on helpful processes dealing with task
on the job that will make the process
more effect. She is always assisting
others in her spare time, and working on ways to improve her skills.
If you are looking for an exceptionally talented
self-starter to join your team, I highly recommend Lakeshia Kindle for the
position. If you would like to discuss her qualifications in further detail, I
can be reached at 501-952-5354 or joness@sbcglobal.net.
Sincerely,
July
18, 2011
To Whom It May Concern:
As the Account Manager of the Southeast of
Hewlett Packard, I have had the pleasure of knowing Keisha Kindall for the last
year and a half. She has been a
tremendous help and a asset to our team.
I would like to take this opportunity to recommend Keisha.
I feel confident that she will continue to
succeed in any task that she takes on.
Keisha is a dedicated person, and thus far her expertise in problem
solving, and quoting has been exemplary.
In her role, she has proven to be a take charge person who is able to
successfully develop plans and implement them.
Keisha has also assisted us in our team
meetings. She has successfully
demonstrated leadership ability by counseling new and prospective Inside Sales
Representatives. Her advice has been a
great help to these ISR’s, many of whom have taken time to share their comments
with me regarding her pleasant and encouraging attitude, in which I have also
had the pleasure of witnessing first hand.
It is for these reasons that I offer high
recommendations for Keisha without reservation.
Her drive and abilities will truly be an asset to your
establishment. If you have any questions
regarding this recommendation, please do not hesitate to contact me.
Sincerely,
Bryan Nelson
Account Manager AL, GA, TN
Hewlett Packard
800-277-9876 ext 7810965 work
501-960-1230 cell
Download Resume Format
.JPG)
.JPG)
.JPG)
.JPG)
0 comments:
Post a Comment