Dispatch and Tracking Admin Resume Format in Word Free Download -->

Dispatch and Tracking Admin Resume Format in Word Free Download

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LUCY  ROBINSON
309 Burton St. SE Apt. 41
Grand Rapids, MI
(616) 644-9876
(616) 248-1230
lucy@hotmail.com




EMPLOYMENT EXPERIENCE

Dispatch and Tracking Admin. (8.00$/hr) Multiband Call Center
3865 Hagen Dr. Wyoming, MI 49512 (616) 885-9300
August 2011: Technician Dispatch, Data Entry, Customer Service, Tracking, etc.

Customer Service Rep. (8.66$/hr) JCPenney Catalog & Call Center
1900 44th St SE, Kentwood, MI 49508 (616) 281-4415
August 2009-October 2010: Data Entry, Customer Service, Order Placement, Order Tracking, etc

Marker and Scanner (8.00$/hr) Notions Marketing
1500 Buchanan Ave SW, Grand Rapids, MI 49507 (616) 243-8424
November 2006-December 2006: Marked product to be shipped with price stickers; scanned product barcodes and arranged/boxed product to be shipped to retail stores.

Cashier and Front End Sales Associate (7.35$/hr) Michaels Arts & Crafts
3940 28th St SE, Grand Rapids, MI 49512 (616) 285-0333
September 2005- November 2005: Worked on register and maintained Front End displays; transferred calls, assisted customers, cleaned up and helped with general store upkeep.


SKILLS AND ACTIVITIES

Customer Service Skills/Call Center: Familiar with customer dealings and general hospitality and assistance in person or over the telephone. Experienced in Data Entry, Customer Service, Customer Troubleshooting, Customer Assistant Shopper, Order Placement, Order Tracking, etc

Computer Skills: Basic to Moderate knowledge of Microsoft Word and other Office Software. Extensive Knowledge of Email, Internet, and various Web Browsing technologies. Experience in Data Entry (JCPenney OEN/Clarify Systems), Typing ability-WPM 60.

Tutoring:  Assisted fellow college students in the English department of local community college and various grade level through high school students during the summer time each year. Helped with reading, writing, and language assignments etc.

Writing/Editing: Have done editing work for school organizations (as well as friends and family) for many years. I also attend various writing groups around Grand Rapids where I critique and offer advice on the writing of others. Grand Rapids Writer Exchange is a local chapter of both published and unpublished writers that I am a part of. I am also currently writing a novel that I proofread and edit myself.

 Cash Register Familiarity



EDUCATION


University of Phoenix (August 2009- April 2011)
B.S. in Communications, Concentration in Comp. Tech.

University of Phoenix, Axia College, Phoenix, Arizona
Assoc. in Communications (August 2007- February 2009)

Grand Rapids Community College, Grand Rapids, Michigan
General Coursework, English Major (Winter 2004-Winter 2006)

New Century Montessori High School, Grand Rapids, Michigan
High School Diploma (2001-2005)


VOLUNTEER EXPERIENCE

I have volunteered at the Grand Rapids Children’s Museum, St. Francis Headstart (now Kent County Headstart), Ottawa Montessori School, YMCA of Downtown Grand Rapids, with my local church (Blessed Hope Bible Church) and with various other children and young adult organizations.


FURTHER INFORMATION

References:

1.       Brittany Love
Service Coordinator Specialist
616-240-0239
           
2.       Angela Pittman
Merchandising Specialist
616-430-0214

  1. April Floyd
Health Aide
616-589-6640

  1. Jennifer Bruce
Customer Inquiry Supervisor
269-838-5734



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