Computer Technician Desktop Support Resume Format in Word Free Download -->

Computer Technician Desktop Support Resume Format in Word Free Download

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631 827 9876
danna@hotmail.com
 

Danna Grisales
309 Thomas Street
Brentwood, NY  11001
Computer Technician
Desktop Support • Network Administration
 

Experienced desktop support technician practiced in multi-OS and multi-application environments. Relied upon for training of new staff and guiding existing staff on procedures. Advanced in complete diagnosis and repair of computer and related peripheral components, possessing excellent communication skills to consult and collaborate on all administrative levels. Highly personable and self-motivated professional with the versatility to work among diverse groups and deal with complex problems effectively.

Qualification Highlights
·      Proficient in break/fix, installations, and upgrade   
·      Windows XP, Windows Vista, Windows 7
·      Mac OSX 10.3, 10.4, 10.5, 10.6
·      Microsoft Office (Word, Excel, Power Point, Outlook)
·      Mac iLife and iWork suites
·      PC ghosting and Mac OSX imaging
·      Java language, C++, HTML, UNIX
·      DHCP, TCP/IP, LAN, and WLAN
·      Network Troubleshooting
·      Bi-Lingual (Spanish)
·      Outstanding Communication, Customer Service
·      Troubleshooting, & Technical Support skills
·      Windows server 2003
·      Apple X serve
·      Basic Knowledge of Active Directory
·      SMARTBOARD Technologies
·      Adware, Spyware, and Virus removal
 

Professional Experience:

Computer Logic Group, Ronkonkoma, NY
Field Technician


April 2010 to Present


·         Install and configure PC and Mac desktops, printers, and peripherals.

·         Rack and configure servers utilizing various OS.

·         Install and configure Cisco Switches, Routers and Wireless controllers/Access Points.

·         Perform site surveys to evaluate existing infrastructure for site readiness for future equipment integration.
·         Conducted IP Digital Video System trainings for school security personnel.
Custom Computer Specialists, Hauppauge, NY
Desktop Technician

June 2008 to April 2010
 

·         Assignment included provision of desk-side support and technical assistance to over 200 teachers and administrators in the Westbury and Copiague Union Free Public School Districts, in Westbury, NY and Copiague, NY.

·         Provided network administration to multi-domain Active Directory network, spanning five buildings.

  • Configured and deployed operating systems and software applications to over 1,500 laptops & desktops district-wide.
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for end-users
  • Support and troubleshot Windows XP and Mac OS X servers, desktops and laptops
  • Troubleshoot Smartboards throughout Westbury school district
  • Manage imaging process of all Macs throughout Westbury school district
  • Virus Removal on all infected machines
  • Configuration, installation, troubleshooting and repair of all printers throughout the district

Curtiss Wright Flow Control, Farmingdale, NY
PC/LAN Assistant (Part time- 30hrs/week)                                                                                         August 2006 to February 2008                                                                                                                                                  
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for all end-users via telephone or in person.
  • Implemented the installation of new applications throughout the enterprise. 
  • Provided training and guidance to the daily users of the enterprise.
  • Worked collaboratively with Network Administrator and Data Center Managers
  • Responsible for keeping day to day inventory of all computer peripherals.




Certifications
·         CompTia A+ Certified Professional
 

Education
Farmingdale State College
Bachelor of Science
Computer Programming and Information Systems                    

January 2009
 




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