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MAYA DUNKLIN
maya.dunklin@comcast.net
770-456-9876
Description: Non-smoking,
articulate, diligent worker with the self-discipline to master new skills and
certifications while progressing the team effort
Qualifications:
- CompTIA
Network+ certified, June 2007
- CompTIA A+
certified Computer Repair Technician, July 2006
- 5 years experience troubleshooting / repair of
PC hardware and software
- 4 years
experience in troubleshooting / upgrading Hewlett Packard servers and
desktop workstations
- 3 years
experience as bench technician level II
Responsibilities at last assignment:
- Troubleshooting,
repair, and upgrading of workstations, servers, and POS devices
- Diagnostic /
repair of a wide range of servers including IBM and Hewlett Packard
- Network
diagnostic and repair
- Hard drive
ghosting / cloning for both desktops and notebooks
- Diagnostic /
repair of NCR scanner scales
- Soldering
and microsoldering repairs of equipment subcomponents
- Scrubbing
IAW DoD standards of hard drives containing sensitive or private information
- Diagnostic /
repair of printers
- Implementing
and maintaining new PC procedures for network security, including regular
steps to detect, remove, and prevent malware infections
- One of three
technicians providing help desk support to over 30 field technicians
serving a five state area
- Communication
with clients to improve customer service and quality assurance
- Diagnostic /
repair of handheld devices,
Communications:
- Professional
phone etiquette and customer service
- Proven team
builder
- Expert in
composing and editing written communication
- Diligent and
thorough in documentation
Employment History:
- 2005 to
2007, Private Contractor, Computer Repair Technician
- July 2007 to
November 2007, Accel Systems, Inc., System Technician for HP servers and
workstations
- March 2008
to June 2011, Tolt Service Group, Bench Technician Level II
Education: Bachelor’s Degree,
Columbia College, Columbia, Missouri
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