Computer Project Support Resume Format in Word Free Download -->

Computer Project Support Resume Format in Word Free Download

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Gracy Michals

309 NE 204TH ST  Shoreline, WA 98001 gracy.michals@yahoo.com  561-537-9876


            Computer Project Support   -  Hardware Conversions 


                                                      Education and Certification
MCSE NT4.0 · A+ Service Technician · Microsoft Certified Professional

Currently studying Networking Fundamentals for Cisco certification

Devry University                                                                                 August 2008 to December 2009
Some general course work and Microsoft Office 2007 class completed.

PC – AGE Computer Training, Edison, N.J.                                                    Graduated December 1999
Diploma, Network Administration / Engineering
Major course study in Microsoft Windows NT 4.0 Server, Workstation, and Novell 4.11.

American Institute of Design, Philadelphia, PA                                                  Graduated June 1994
Diploma, Electro-Mechanical Design

Employment History

CompuCom / Philips. Bothell, WA.                                                   September 2011 to October 2011
Position: Computer Rollout Technician
  • Responsible for hardware testing and reimaging of new laptop computers for deployment.
  • Within a Microsoft Windows 7 environment I configured mail accounts, Microsoft Office 2010, in house software packages and offsite backup accounts.

Tolt Services Group. Seattle, WA. Contracted for Kroger Grocery Stores. April 2011 to August 2011                                                Position: Hardware Refresh Technician 
  • Install and configured various point of sale equipment for Quality Food Center and Fred Meyer grocery stores.
  • Installed new thin clients, cash register equipment, and wireless scanners throughout the stores.

The Roelker Group. Seattle, WA. Contracted for Bank of America          February 2011 to April 2011
Position: Lead Conversion Tech
  • Contracted by Hewlett Packard to upgrade computer hardware and bank specific equipment.

Self Employed, Paintless Dent Removal. West Palm Beach, FL             January 2009 to February 2010
Position: Automotive Reconditioning Expert
  • Highly skilled in the art of paintless dent repair. An alternative to traditional auto body repair.
                  
Global Resources. Seattle, WA. Contracted for JPMorgan Chase                           April 2009 to June 2009
Position: Lead Conversion Tech
·         Coordinated and supported multiple hardware and software conversions in a team environment.
  • Trained and instructed several technicians on procedures for installing bank specific hardware.

Dent Wizard International. West Palm Beach, FL.                           October 2002 to November 2008
Position: Paint less Dent Repair Master Technician / Trainer
  • Managed and gained several high line vehicle accounts by providing first class quality service.

Tek Systems. Roseland, N.J. Contracted for Cingular Wireless              April 2002 to September 2002
Position: Level 2 Support for New York City
  • Accountable for the setup and support of select Cingular Wireless retail stores in New York City.
  • Installed and configured computer and point of sale equipment in retail stores.

Tek Systems. Eatontown, N.J. Contracted for Tycotelecom                    January 2001 to February 2002
Position: Network Administrator / Desktop Support
  • Managed employee e-mail accounts and controlled network shares.
  • Installed, configured and supported network and local printers.
·         Answered daily questions about Microsoft applications, installed and supported software for corporate and manufacturing computers.
·         Upgraded and fixed existing manufacturing computers by replacing hard drives and memory.

PC Services. Clark, N.J. Contracted for Anderson Consulting        September 2000 to December 2000
Position: Hardware roll out technician
·         Upgraded, reimaged and distributed new employee laptops utilizing Norton Ghost software.

MPL Systems. NYC, N.Y. Contracted to work for Smith Barney           February 2000 to August 2000
Position: Rollout Support Technician
·         Upgraded Windows operating system and specific corporate software locally and remotely.
·         Supported local offices with hardware installs and personal moves.

Intermodal Transportation Services. Manville, N.J.                                   May 1998 to August 1999
Position: Vehicle inspection agent
·         Conducted automobile quality control and transportation damage inspections.
·         Provided damage reduction solutions for the transportation of new automobiles.

Sharp Technical Services. Piscataway, N.J. Contracted for Philips / Lucent Technologies
Position: Manufacturing quality control support                                         August 1997 to May 1998
·         Supported manufacturing of cellular phones.
·         Worked under direct supervision of quality control engineer.
·         Responsible for the supply of quality inspected components.

Intermodal Transportation Services. Birmingham, AL                              January 1995 to June 1997
Position: Vehicle inspection Agent
·         Inspected new vehicles for transportation damage.
·         Worked with CSX Railroad and Car Carrier companies to improve the safety of new vehicles during transit.


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