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Gracy Michals
309 NE 204TH ST Shoreline,
WA 98001 gracy.michals@yahoo.com
561-537-9876
Computer Project Support - Hardware Conversions
Employment History
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Gracy Michals
309 NE 204TH ST Shoreline,
WA 98001 gracy.michals@yahoo.com
561-537-9876
Computer Project Support - Hardware Conversions
Education and Certification
MCSE
NT4.0 ·
A+ Service Technician · Microsoft Certified Professional
Currently studying Networking
Fundamentals for Cisco certification
Devry University August 2008 to December 2009
Some general course work and Microsoft Office 2007
class completed.
PC – AGE Computer Training, Edison, N.J. Graduated
December 1999
Diploma, Network
Administration / Engineering
Major course study in Microsoft Windows NT 4.0 Server,
Workstation, and Novell 4.11.
American Institute of Design,
Philadelphia, PA Graduated June 1994
Diploma, Electro-Mechanical
Design
Employment History
CompuCom / Philips. Bothell, WA. September 2011 to October 2011
Position: Computer Rollout Technician
- Responsible for hardware testing and reimaging of
new laptop computers for deployment.
- Within a Microsoft Windows 7 environment I
configured mail accounts, Microsoft Office 2010, in house software
packages and offsite backup accounts.
Tolt Services Group. Seattle, WA. Contracted for
Kroger Grocery Stores.
April 2011 to August 2011
Position: Hardware Refresh
Technician
- Install and configured various point of sale equipment
for Quality Food Center and Fred Meyer grocery stores.
- Installed new thin clients, cash register
equipment, and wireless scanners throughout the stores.
The Roelker Group. Seattle, WA. Contracted
for Bank of America February
2011 to April 2011
Position: Lead Conversion Tech
- Contracted by Hewlett Packard to upgrade computer
hardware and bank specific equipment.
Self Employed, Paintless Dent Removal. West Palm
Beach, FL January 2009 to February 2010
Position: Automotive Reconditioning
Expert
- Highly
skilled in the art of paintless dent repair. An alternative to traditional
auto body repair.
Global Resources. Seattle, WA. Contracted
for JPMorgan Chase April 2009 to June 2009
Position: Lead Conversion Tech
·
Coordinated
and supported multiple hardware and software conversions in a team environment.
- Trained and instructed several technicians on
procedures for installing bank specific hardware.
Dent Wizard International. West Palm Beach, FL. October 2002 to November 2008
Position: Paint less Dent Repair Master
Technician / Trainer
- Managed and gained several high line vehicle
accounts by providing first class quality service.
Tek Systems. Roseland, N.J. Contracted
for Cingular Wireless April 2002 to September 2002
Position: Level 2 Support for New York
City
- Accountable
for the setup and support of select Cingular Wireless retail stores in New
York City.
- Installed
and configured computer and point of sale equipment in retail stores.
Tek Systems. Eatontown, N.J. Contracted for Tycotelecom January 2001 to February 2002
Position: Network Administrator / Desktop
Support
- Managed
employee e-mail accounts and controlled network shares.
- Installed,
configured and supported network and local printers.
·
Answered
daily questions about Microsoft applications, installed and supported software
for corporate and manufacturing computers.
·
Upgraded
and fixed existing manufacturing computers by replacing hard drives and memory.
PC
Services. Clark, N.J. Contracted for Anderson Consulting September 2000 to December 2000
Position:
Hardware roll out technician
·
Upgraded,
reimaged and distributed new employee laptops utilizing Norton Ghost software.
MPL
Systems. NYC, N.Y. Contracted to work for Smith Barney February 2000 to August 2000
Position:
Rollout Support Technician
·
Upgraded
Windows operating system and specific corporate software locally and remotely.
·
Supported
local offices with hardware installs and personal moves.
Intermodal
Transportation Services. Manville, N.J. May 1998 to August 1999
Position:
Vehicle inspection agent
·
Conducted
automobile quality control and transportation damage inspections.
·
Provided
damage reduction solutions for the transportation of new automobiles.
Sharp
Technical Services. Piscataway, N.J. Contracted for Philips / Lucent
Technologies
Position:
Manufacturing quality control support August 1997 to May 1998
·
Supported
manufacturing of cellular phones.
·
Worked
under direct supervision of quality control engineer.
·
Responsible
for the supply of quality inspected components.
Intermodal
Transportation Services. Birmingham, AL January 1995 to June 1997
Position:
Vehicle inspection Agent
·
Inspected
new vehicles for transportation damage.
·
Worked
with CSX Railroad and Car Carrier companies to improve the safety of new
vehicles during transit.
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