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Commissioned Sales Solutions Consultant Resume Format in Word Free Download

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SUMMARY

My experiences include interacting with functional experts and key end-users within the Information Systems area of a commercial bank, a payroll/HR/benefits provider and a global pharmaceutical manufacturer. Duties included troubleshooting and resolving support issues including appropriate escalation within technical support and various business unit management; Mining data for analysis and presenting technical findings to non-technical end-users; Communicating resolutions and timing to interested parties; Ensuring that service levels are met; Monitoring operational performance and recommend and/or initiate changes to improve efficiency or operational reliability; Ensure system changes are implemented successfully. Shift work has necessitated that my abilities include learning to analyze and solve complex problems and system issues so as not to escalate issues after hours unless absolutely necessary; working without supervision and/or as part of a working team; working effectively in a flexible and changing environment (new hardware, software, priorities, procedures, etc.); to learn quickly; and self-reliance (working remotely or after hours). Experienced in;
  • End-User Support
  • Application Support
  • Data Management
  • Project Management
  • Production Control
  • Data Reconciliation
  • Data Processing Efficiency Improvements
  • Problem Management (Deadlines/Prioritizing/Escalation)
  • Retail Sales
  • Inventory Control

PROFESSIONAL EXPERIENCE

Yoh Managed Staffing providing support to                                         2011 - Present
 Boehringer-Ingelheim Pharmaceuticals, Ridgefield, CT
Information Systems Quality, Compliance & Security (March – Present)
Interact with internal departments reviewing SOP’s (Standard Operating Procedures) and Work Instructions to ensure audit compliance. Monitoring of Symantec Security Information Manager for virus, FTP, Telnet transmissions, lockouts, password and unauthorized access issues. Updating internal website and distributing metrics data.

Sears, Roebuck and Company, Livingston, NJ                                         2009 – 2011
Home Improvement Department Lead (2010-2011)
Staff scheduling; employee counseling; sales floor appearance; customer satisfaction/ problem resolution; store and internet sales; signing.
                                                                            
Commissioned Sales Solutions Consultant (2009-2010)
Sales consultant in Home Improvement (Paint; Tools; Lawn, Garden & Patio; Plumbing; Electronics; Sporting Goods). A leader in internet sales (total items sold and total dollar amount).

Automatic Data Processing, Roseland, NJ                                                     1996 - 2009   Implementation Consultant/Standardizations, National Acct Services (2006-2009)
Performed PCPW payroll standardization projects for hundreds of company codes by manipulating, reconfiguring and implementing new hosted client data. Coordinated project with senior project manager, client, and internal departments including counterparts in India. Troubleshooted and resolved issues caused by implementing reconfigured data. Corrected and reprocessed payrolls. Remotely accessed and corrected client’s input data as needed. Continuously trained on new software and procedures in turn training fellow associates. Interacted with all levels of management and support personnel as well as with client management and human resources personnel. Achievements included;

  • Standardized/Reconfigured mainframe data of hundreds of company codes for upgrade to new payroll products
  • Processed Dataqueries to identify mainframe data differences between company codes
  • Utilized Microsoft Access to produce listings identifying reconfiguration that needed to occur
  • Managed standardization projects coordinating banking, tax, benefits and eTime client changes
  • Utilized Microsoft Excel to compare pre-standardized data to post-standardized data to ensure changes were accurate
  • Reprocessed client payrolls as needed to resolve inaccurate standardization changes
  • Monitored standardized company code payrolls prior to turning company over to Solution Center/CSR
  • Documented and maintained changes for 13 months for tax inquiries
  • Regularly received eRecognition awards for providing “world class service”
  • Worked equal amounts of time in a team environment or independently depending on the project
  • Conveyed data changes to individual company client HR/Payroll departments
  • Assisted mentoring of fellow associates with new standardization software and procedures

Technical Services (1998-2006)
  • Provided security access to systems and software as authorized; Created, reset and revoked passwords within Sarbanes-Oxley guidelines
  • Investigated and resolved batch processing results
  • Escalated mainframe (CICS, DB2, DASD, OS/MVS, Batch Program, Scheduling, Security) issues
  • Resolved TCP/IP data transmission issues
  • Logged and tracked calls using Clarify Access
  • Provided Desktop Support  (Windows 2K/XP)
  • Manipulated batch scheduling software (CA-JOBTRAC) to reduce batch job contention thereby significantly shortening job completion times allowing for earlier generation of client output.
  • Reviewed DASD availability prior to the start of batch processing reducing job abends and the costs involved with batchjob reruns.
  • Participated in disaster recovery exercises
  • Regularly interacted with senior management and executive levels on matters concerning functional areas, mainframe operations and client needs
  • Participated in IT projects related to the mainframe and custom program areas
  • Partnered with regional point person for mainframe updates
  • Participated in training existing employee base on TSO and print functions
  • Provided 24 hour on call support for all internal clients

Brokerage Services - aka Broadridge Financial Solutions (1996-1998)
Client Helpdesk: Coordinated client submission of daily brokerage transactions for batch processing and researched/documented issues as received; Participated in disaster recovery exercises.

MidLantic National Bank (PNC Bank)                                                                    
Computer Operations Shift Manager (1992-1996)
Managed 21 employees within three areas of a computer operations production environment, Distribution (quality control), Data Control (daily bank transaction reconciliation audit), and Process Control. Coordinated efforts and promoted a team environment in order to keep data processing moving as a problem in one area could impact all areas adversely affecting employees and the customers they provide service to. Improved
data processing efficiency through close systems monitoring anticipating and addressing issues within batch job processing in order to deliver output on a timely basis. Participated in disaster recovery exercises.

EDUCATION

* Montclair State, Upper Montclair, NJ (no degree)
* Seton Hall University, South Orange, NJ (no degree)


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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