Client Account Manager Resume Format in Word Free Download

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                                                                                                                                                                                                                                                                                                                    CARLIE DIGERONIMO

57 Blackstone Dr., Unit 34                                                                                                                                                                                

Drive.google.com

ashua, NH 03001                                                                                                                                                                   (603) 809-9876

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Teresa Mills

309 Coolidge ave #1 · Oakland, · CA · 94601 · Cell: · 510-827-9876 · teresa@aol.com


Objective
A position in the customer service industry that will effectively utilize my communication, leadership, and organizational skills.



Highlights of Qualifications
* Highly dependable, punctual, and efficient.



* Supportive team worker; committed and responsible.



* Able to prioritize workload and meet deadlines.



* Thrive in a high-energy environment.



* Proactive
California Check Cashind march 2008- present Teller Oakland,CA
Responsibilities include: Car tiltle loans,payroll advances dmv registration ,check cashing.tax preperation, balancing of the stores invventory and cash and supervising of some employees


Walmart October 2007 - March 2008 Department Manager Oakland, CA
Responsibilities included: Department manager. Supervised eight associates, made sure section properly stocked, made inventory control.



Walmart June 2005 - October 2007 Cash Office Lead Oakland, CA
Responsibilities included: Started as a regular cash office asso. A month later promoted to cash office lead where I supervised associates and counted all cashiers drawers to ensure they balanced
https://docs.google.com/uc?id=Teresa Mills &export=download

640450

USA Resume







Best Price Fashions January 2001 - December 2003 Assistant Manager Oakland, CA
Responsibilities included: Started as a cashier clerk, then promoted to Assistant Manager. Opened and closed store, supervision of eight personnel. Balanced accounting for the owner. Made deposits to bank, and ordered inventory based on demands.



UPS February 1998 - September 1999 Loader Oakland, CA
Responsibilities included: scan packages for correct labeling, made sure packages placed in proper trucks and or container for delivery.



Super Kmart March 1997 - November 1997 Sales Representative Oakland, CA
Responsibilities included: Assisting customers with purchases, maintaining a presentable floor area. Keeping up with inventory.



Education Washington High School High School Fremont, CA
High School Diploma. Attending some college at Laney Community College

nn                                                                                                                                                                                                                           

                                                                                                                                                                                                  carlie@yahoo.com                                                                                                                                                                                                                                                       

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SUMMARY:       Client Account Manager with experience in supply chain manufacturing and distribution. Expertise is in developing and managing client accounts, new capabilities and continuous improvements within the supply chain environment. A results-oriented manager and operations professional with experience in fast-paced software manufacturing and fulfillment environments. A Catalyst in implementing positive change and coordinating cross functional groups for key accounts. A Proven track record for achieving goals, streamlining operations and improving overall productivity. Excellent organizational, problem solving, strategic planning skills. 

AREAS OF              ·     Account Management       ·     Contract Development       ·     Supply Chain Management

EXPERTISE:           ·     Start Up Programs            ·     E-Business Services         ·     SLA Development

·     Product Release               ·     Order Administration         ·     Materials Management

                              ·     Process Development        ·     Continuos Improvement     ·     Customer Support

     

EXPERIENCE:         HP Software Publishing        Services, Andover, MA                                                               1997 - 2011

Client Account Manager   

Account Manager handling day to day activities for a software supply chain business developing and managing product release, inventory planning and order administration activities. Client account revenues ranging from $10 – $20 million annually. 

                                                                                                                 

·         Volunteered to take on a temporary assignment at HP’s West Coast plant to manage 8 successful client startups achieving 30% revenue growth year over year. Worked collaboratively with Sales and Support Functions over 3 years to manage the integration, contract and SLA development. Received multiple implementation awards from both employer and clients.

·         Insured delivery response to the client in areas such as performance metrics, escalation, change management and communication achieving vendor scorecard ratings > 88%, above goal of 80% for 10 years.

·         Created a group forecasting tool to report future revenue plans and track historical forecast data and performance. This resulted in a more formal process and forecasting accuracy performance increased 15- 20%.

·         Developed Revenue analysis tool used by the business to monitor revenue, margin and cost to better understand impacts to changes in client account activity. This resulted in HP being able to negotiate price cuts or adjust costs for any service or product based on the activity and client relationship requirements. I was able to consistently reduce price, lower costs and maintain high margins for HP’s largest account over the term of two contracts equaling 10 years.   

·         Designed material planning and product release roadmap strategies with cross functional teams resulting in reduced inventory levels up to 50% and excess and obsolescence by 60% through on demand solutions, product sourcing and restructuring.

·         A business lead for Oracle and SAP ERP system integrations at multiple HP sites. This was critical to business growth at HP’s West Coast plant and to bring on the largest client account to multiple HP sites.  

·         Coordinated various E-infrastructure development and implementation projects including Electronic Software Delivery and website application tools. Resulting in increased service offerings and increase in revenue by $400k-500k annually. Reduced annual labor costs by $100k annually by giving customers the ability to review product information and sales order status via the internet eliminating support labor costs.

RELATED EXPERIENCE:

                                                                                         

Account Representative                                                                                       Compaq Computer

·         Business lead in development of contracts, pricing terms and conditions, service level agreements, account start up and ongoing management.

·         Managed day-to-day operations relating to material planning, new product release, order administration and reporting tasks for multiple clients.

·         Reduced cycle time for product introduction by 65% through desktop tool development. 

·         Developed and implemented new on demand strategies to support high mix lower volume products resulting in 3-7 days lead-time reduction on inventory availability and sales order delivery.

·         Published monthly financials, performance metrics and account activity.

·         Received Several Excellence Awards for implementation results and Customer Service

                                                             

Expeditor / Production Control                                                                  Digital/Compaq Computer   

·         Liaison between Order Administration and Manufacturing teams to coordinate sales order and production requirements based on customer contracted lead-times.

·         Team Lead for ISO process documentation. This resulted in over hundred documented processes and reporting tools to create efficiency and performance in the areas of Priority Central, POM and SPS businesses. Increased on time delivery from 80% to 95% on priority orders.

·         Managed daily capacity with manufacturing groups to fulfill and distribute software products for 30+ software clients.

·         Volunteered to perform next level work to support loss of personnel. Resulted in developing new reports to enhance monitoring, tracking and reporting on sales order activity and delivery performance to the business.

·         Production control lead for S.G.I.A. activities resulted in enhanced backlog and aging reports and “Request for Action” Process to enhance communication and meet client sales order requirements.

EDUCATION:                Mount Wachusett Community College, Gardner Mass

Successfully completed APICS JIT and Computer Science and Applications Courses

Numerous company sponsored management and business related courses including:

                               

                                 Statistical Process Control       -        ISO Documentation        -       Lean Principles

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