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Senior Project Manager
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Gracy
Greer
gracy.greer@comcast.net
925.705.9876 (Res.)
510.917.1230 (Cell)
gracy.greer@comcast.net
925.705.9876 (Res.)
510.917.1230 (Cell)
Senior Project Manager
PROFESSIONAL
SKILLS SUMMARY:
·
Over
10 years of project management / consultant experience in the fields of
information technology, infrastructure planning, finance, web development,
Internet security, telecommunications, and contract administration
·
Excellent
oral and written communication skills, with experience presenting to senior
level management, as well as working effectively with cross-functional teams
from throughout the enterprise
·
Broad-based
budgeting and cost estimation experience, including ordering, tracking, audit,
and reconciliation protocols
·
Effective
negotiator with strong analytical and organizational skills
·
Extensive
end to end project management experience in all facets of the software
development lifecycle, from initial feasibility analysis and requirements
development through design, implementation, testing, documentation, end-user
training and acceptance
·
Extensive
issue and risk management experience, including jeopardy identification and
mitigation
·
Experienced
in managing software development and web development projects using multiple
languages and multiple platforms, including UNIX (Sun, HP/UX, AIX) Linux, and
M/S NT, 2000, and XP
·
Experience
working with multiple project management methodologies, including SDLC, RUP,
CPDEP, DMAIC, and CMM
·
Excellent
problem solving and leadership skills. Able to work independently and
pro-actively in an aggressive, fast-paced environment.
TECHNICAL SKILLS
SUMMARY:
Operating Systems -
Windows 9x; NT, 2000; XP; Linux
Project Management Tools - MS-Project, Visio, Business Objects
Project Management Processes: SDLC, PMI, DMAIC, ITIL v3
Data Base Engines – Oracle 9i, 10g; Sybase; M/S FoxPro , M/S Access
Programming Languages – Java, JavaScript, M/S Visual Basic 5; HTML
Other Applications - M/S Word; M/S Excel; M/S PowerPoint;;
Macromedia Dream Weaver; Adobe PageMaker; Adobe PageMill; Adobe Go Live; Quark Express
Project Management Tools - MS-Project, Visio, Business Objects
Project Management Processes: SDLC, PMI, DMAIC, ITIL v3
Data Base Engines – Oracle 9i, 10g; Sybase; M/S FoxPro , M/S Access
Programming Languages – Java, JavaScript, M/S Visual Basic 5; HTML
Other Applications - M/S Word; M/S Excel; M/S PowerPoint;;
Macromedia Dream Weaver; Adobe PageMaker; Adobe PageMill; Adobe Go Live; Quark Express
PROFESSIONAL
EXPERIENCE:
Bank of the West, San
Ramon, CA 3/11 to 5/11
Contractor – Project Manager/Business Analyst (Plan the installation and testing of third-party software)
Responsible for the initiation and planning process for an Enterprise Case Management System. This included validating the scope in the Statement of Work, as well as documenting the Business and Functional Requirements. This also involved receiving stakeholder sign-off for the Solution Design Document, Solutions Architecture Document, and the Interface Solutions Document. Created a Traceability Matrix that matched feature sets and test plan elements to the business and functional requirements. Produced and received sign-off of End User Training Plan. Managed Issues and Risks Log and coordinated the processing of data feeds from 5 internal applications. Worked with technical team to develop an algorithm to obfuscate sensitive customer data
Contractor – Project Manager/Business Analyst (Plan the installation and testing of third-party software)
Responsible for the initiation and planning process for an Enterprise Case Management System. This included validating the scope in the Statement of Work, as well as documenting the Business and Functional Requirements. This also involved receiving stakeholder sign-off for the Solution Design Document, Solutions Architecture Document, and the Interface Solutions Document. Created a Traceability Matrix that matched feature sets and test plan elements to the business and functional requirements. Produced and received sign-off of End User Training Plan. Managed Issues and Risks Log and coordinated the processing of data feeds from 5 internal applications. Worked with technical team to develop an algorithm to obfuscate sensitive customer data
Kaiser Permanente, Pleasanton,
CA 10/10 to 12/10
Contractor – Project Manager/Business Analyst (Short term Process Engineering assignment)
Effort was to create a front end process to manage service requests coming into the web development organization that managed member-facing web sites. During this effort we interviewed business units with similar functions and worked closely with business stakeholders to identify critical work functions. Created “as is” and “future state” workflows for management approval; Interviewed workers who would be responsible for following the new process. Document Phase 1 of the new process, receive sign off from stakeholders
Contractor – Project Manager/Business Analyst (Short term Process Engineering assignment)
Effort was to create a front end process to manage service requests coming into the web development organization that managed member-facing web sites. During this effort we interviewed business units with similar functions and worked closely with business stakeholders to identify critical work functions. Created “as is” and “future state” workflows for management approval; Interviewed workers who would be responsible for following the new process. Document Phase 1 of the new process, receive sign off from stakeholders
Yahoo, San
Jose, CA 7/10 to 9/10
Contractor – Project Manager/Business Analyst (Process Development and Support of a Large Hiring Team)
Gathered and documented business requirements for front and backend process to support hiring activity for 192 service engineers, project, and program managers for a large data center consolidation project. Managed the relationship between the company and 13 OSP providers. Designed and developed an interim Access database to capture and review information from candidate resumes, while gathering business requirements for a more permanent Siebel/Oracle solution. Worked with the hiring team to establish consistent evaluation processes for resume review.
Contractor – Project Manager/Business Analyst (Process Development and Support of a Large Hiring Team)
Gathered and documented business requirements for front and backend process to support hiring activity for 192 service engineers, project, and program managers for a large data center consolidation project. Managed the relationship between the company and 13 OSP providers. Designed and developed an interim Access database to capture and review information from candidate resumes, while gathering business requirements for a more permanent Siebel/Oracle solution. Worked with the hiring team to establish consistent evaluation processes for resume review.
Velox Systems, San
Ramon, CA 1/09 to 5/10
Contractor – Project Manager (RFP Development and Support)
Managed a team that created Request for Proposal (RFP) responses for US Government contracts for client companies responding to these proposals. Gathered business requirements from the Government contractor and drove the development of technical specifications from the responding client. Worked with the responding client to develop a road map for creating development, testing, implementation and turnover plans for each proposal, and then led the team to the completion of a written proposal. Coordinated the communication between the client and the Government to ensure that the responding client had all of the latest requirements and due dates provided by the Government contractor.
Contractor – Project Manager (RFP Development and Support)
Managed a team that created Request for Proposal (RFP) responses for US Government contracts for client companies responding to these proposals. Gathered business requirements from the Government contractor and drove the development of technical specifications from the responding client. Worked with the responding client to develop a road map for creating development, testing, implementation and turnover plans for each proposal, and then led the team to the completion of a written proposal. Coordinated the communication between the client and the Government to ensure that the responding client had all of the latest requirements and due dates provided by the Government contractor.
Cisco Systems, San
Jose, CA 5/08 to 12/08
Contractor - Project Manager (Database Cleanup - ETL; Tools Development; Business Process Re-Design)
Worked with business analysts and track leads to enhance the customer experience of a legacy ordering tool while a new ordering tool was being developed by the team. The goal was to keep the legacy enhancements in synch with the new feature sets that were being developed in the new tool. Coordinated the development of Critical Success Factors and their associated Key Performance Indicators (KPIs) for the feature enhancements. This included the ability to order software and licenses for online delivery as well as physical delivery and allowed the ordering of multiple licenses for multiple groups delivered with a single encrypted key. The emphasis was to establish repeatable processes using both DMAIC and SDLC project methodologies.
Contractor - Project Manager (Database Cleanup - ETL; Tools Development; Business Process Re-Design)
Worked with business analysts and track leads to enhance the customer experience of a legacy ordering tool while a new ordering tool was being developed by the team. The goal was to keep the legacy enhancements in synch with the new feature sets that were being developed in the new tool. Coordinated the development of Critical Success Factors and their associated Key Performance Indicators (KPIs) for the feature enhancements. This included the ability to order software and licenses for online delivery as well as physical delivery and allowed the ordering of multiple licenses for multiple groups delivered with a single encrypted key. The emphasis was to establish repeatable processes using both DMAIC and SDLC project methodologies.
Managed a database clean-up project for the Cisco sales
organization. The project scope included matching existing customers to new
customer group designations of End User, Distributor, and Partner, as well as
consolidating bill-to addresses in the system. The project brought together
disparate databases and rationalized the customer licensing, contact and
financial information so that the customer’s data was captured in a “single
source of truth”. Managed the consolidation of business requirements from a
variety of business units within the organization and confirmed traceability of
each of these requirements to technical specifications and test cases. Coordinated
the development of a risk assessment and a risk management plan, including
strategies to remediate, transfer or accept specific risk items. Managed Risk
and Issue Logs to track risk remediation and issue resolution. Hosted frequent
(often daily) calls to drive resolution of critical issues.
AT&T, San
Ramon, CA 7/07 to 12/07
Contractor - Project Manager (Database Cleanup - ETL; Procurement and Installation of Hardware and Software)
Managed a database clean-up project for the regulated portion of AT&T for the Western and Central regions of the U. S. The scope of the project included validating circuit information from each end-user to the corresponding Point-of-Presence (POP) and the related Central Office. Directed the work of the third-party vendor responsible for the data clean up, ensuring on-time deliverables that met the quality requirements from AT&T. Responsible for procurement and installation of servers and software required to complete the Extract-Transform-Load (ETL) process to integrate with legacy systems. Developed Critical Success Factors and KPIs to measure the success of the server installation. Managed Risk and Issue Logs to track risk remediation and issue resolution. Worked with on shore and off-shore groups to drive resolution of critical issues.
Contractor - Project Manager (Database Cleanup - ETL; Procurement and Installation of Hardware and Software)
Managed a database clean-up project for the regulated portion of AT&T for the Western and Central regions of the U. S. The scope of the project included validating circuit information from each end-user to the corresponding Point-of-Presence (POP) and the related Central Office. Directed the work of the third-party vendor responsible for the data clean up, ensuring on-time deliverables that met the quality requirements from AT&T. Responsible for procurement and installation of servers and software required to complete the Extract-Transform-Load (ETL) process to integrate with legacy systems. Developed Critical Success Factors and KPIs to measure the success of the server installation. Managed Risk and Issue Logs to track risk remediation and issue resolution. Worked with on shore and off-shore groups to drive resolution of critical issues.
Chevron Corporation - Chevron Information
Technology Co. (CITC), San Ramon, CA 9/06 to 6/07
Contractor Project Manager (Oracle 9i to 10g Migration; Development and Implementation of New Software)
Tasked with two enterprise level projects. First worked with Chevron program manager to set up a new technical product offering for internal Chevron customers. Coordinated the feature road map for the product, called Remote GAP (global application platform. The product was designed for internal customers who wanted datacenter level support for their servers in a non-datacenter environment. This involved the development of work flow processes, creation of service level agreements, management of vendors to establish management and maintenance processes, as well as collaboration with regional datacenters to create a standardize support matrix.
Contractor Project Manager (Oracle 9i to 10g Migration; Development and Implementation of New Software)
Tasked with two enterprise level projects. First worked with Chevron program manager to set up a new technical product offering for internal Chevron customers. Coordinated the feature road map for the product, called Remote GAP (global application platform. The product was designed for internal customers who wanted datacenter level support for their servers in a non-datacenter environment. This involved the development of work flow processes, creation of service level agreements, management of vendors to establish management and maintenance processes, as well as collaboration with regional datacenters to create a standardize support matrix.
Also
managed proof of concept (POC) project for the migration of over 600 Oracle 9i
databases to Oracle 10g RAC running on the Linux operating system. Developed equipment and resource requirements
for POC test environment, managed the procurement and delivery of systems, as
well as documenting the migration processes and the test plans.
Cisco Systems, San Jose , CA
Contractor Project Manager, Portfolio Management (PMO Tools Development, Rollout
and Training)
Worked with the Enterprise Portfolio Management team to develop the metrics for all proposed projects to determine the overall value versus risk/cost of individual projects for the IT Marketing group. Assigned as single point of contact between IT Marketing project managers and Cisco’s Enterprise PMO. Standardizedthe metrics development process for value rating of
individual projects. Created monthly status reports to senior level management
of all projects accepted, completed and deferred.
Worked with the Enterprise Portfolio Management team to develop the metrics for all proposed projects to determine the overall value versus risk/cost of individual projects for the IT Marketing group. Assigned as single point of contact between IT Marketing project managers and Cisco’s Enterprise PMO. Standardized
Wells Fargo Bank,
Concord, CA 9/05 to 4/06
Contractor Project Manager/Business Analyst (Business Process Assessment and CRM Software Development)
Analyzed business practices, system processes and documented business requirements for bankers in Online Customer Services (OCS) department. Conducted JAD sessions designed to develop enhancements tothe
existing CRM tool.
Contractor Project Manager/Business Analyst (Business Process Assessment and CRM Software Development)
Analyzed business practices, system processes and documented business requirements for bankers in Online Customer Services (OCS) department. Conducted JAD sessions designed to develop enhancements to
Putni, Inc. (Contractor for SBCSI
– SBC Services, Inc.) – San Ramon, CA 5/04 to 9/05
Contractor - Senior Testing Project/Product Manager (End-to-End Testing of New Enterprise Software Tools)
Working with the Enterprise Testing Services (ETS) Division for SBCSI, and charged with managing the design and execution of end-to-end testing of enterprise-level applications. This includes ensuring appropriate data flows and functionality specifications fromthe
presentation layer (for web-based applications) or the
IVR layer, through the middleware to
legacy back-end systems and return. Coordinate with functional groups
throughout ETS, including test design engineers, developers and QA engineers,
both locally and off-shore. Manage the
complete “cradle-to-grave” relationship with the
enterprise clients for each testing project, including budget and scope
definition based on business requirements, issue /risk management, and defect
management, tracking and resolution.
Contractor - Senior Testing Project/Product Manager (End-to-End Testing of New Enterprise Software Tools)
Working with the Enterprise Testing Services (ETS) Division for SBCSI, and charged with managing the design and execution of end-to-end testing of enterprise-level applications. This includes ensuring appropriate data flows and functionality specifications from
Visa USA,
Foster City, CA 4/03 to 4/04
Contractor - Senior Project Manager (PMO – Assessment and Risk Management of Portfolio Projects)
Assigned to Deployment Management section of the Technical Support Services (TSS) group. Charged with examining pending projects in the enterprise portfolio, developing functional requirements, and identifying dependencies and impact relative to existing systems. Managed issues and risks resulting from impact of new projects to legacy systems. Automated this “Front Door” process for the group by creating a project dashboard, which provided a platform from which to enter project information, track status, and automatically generate and e-mail reports to project teams and stakeholders. Developed and wrote user and support documentation
Contractor - Senior Project Manager (PMO – Assessment and Risk Management of Portfolio Projects)
Assigned to Deployment Management section of the Technical Support Services (TSS) group. Charged with examining pending projects in the enterprise portfolio, developing functional requirements, and identifying dependencies and impact relative to existing systems. Managed issues and risks resulting from impact of new projects to legacy systems. Automated this “Front Door” process for the group by creating a project dashboard, which provided a platform from which to enter project information, track status, and automatically generate and e-mail reports to project teams and stakeholders. Developed and wrote user and support documentation
Sagent Technologies,
Mountain View , CA
Contractor Product Manager/ Senior Project Manager (Product Manager – Data Warehousing Software)
Product Manager for a new data warehousing software product. Coordinated the efforts of cross-functional teams to translate customer needs and technology directions into product definitions for multiple hardware environments (Win 2K, UNIX, HP-UX). Assisted Marketing and Development manage the process of mapping new product features and enhancements to subsequent releases. Synchronized development, build, release and testing schedules, to track “feature complete”, code freeze, bug remediation, and feature documentation. Managed issue and risk management across multiple related projects. Ensured appropriate resource leveling during the Design, Build and Release Management phases. Identified and mitigated jeopardies caused by budget and resource constraints. Maintained project schedules for the new product, analyzing variances, updating progress from the baselined schedule.
Contractor Product Manager/ Senior Project Manager (Product Manager – Data Warehousing Software)
Product Manager for a new data warehousing software product. Coordinated the efforts of cross-functional teams to translate customer needs and technology directions into product definitions for multiple hardware environments (Win 2K, UNIX, HP-UX). Assisted Marketing and Development manage the process of mapping new product features and enhancements to subsequent releases. Synchronized development, build, release and testing schedules, to track “feature complete”, code freeze, bug remediation, and feature documentation. Managed issue and risk management across multiple related projects. Ensured appropriate resource leveling during the Design, Build and Release Management phases. Identified and mitigated jeopardies caused by budget and resource constraints. Maintained project schedules for the new product, analyzing variances, updating progress from the baselined schedule.
Visa USA,
Foster City, CA 11/00 to 2/02
Contractor - Senior Product Manager (Designed New Point-of-Sale Software for National Rollout)
Managed a project that designed a new on-line Point of Sale (PoS) verification product from Visa. “Verified by Visa” is a Java-based application using a large Oracle database that validatesthe
on-line user’s identity and minimizes the
chances of identity the ft and
unauthorized credit card charges. Developed and baselined all requirements for the Member Bank who was participating in the pilot implementation of this product.
Coordinated the efforts of multiple
Visa internal organizations including Marketing, Operations, Customer
Management, as well as third party vendors to meet the
time-critical milestones of the
project and ensure on-time delivery. Developed project cost structures,
analyzed cost variances, and developed budget forecasts. Facilitated weekly
status meetings between Visa and the
Member Bank. Developed and managed project plans and schedules. Identified and
resolved critical issues and problems.
Contractor - Senior Product Manager (Designed New Point-of-Sale Software for National Rollout)
Managed a project that designed a new on-line Point of Sale (PoS) verification product from Visa. “Verified by Visa” is a Java-based application using a large Oracle database that validates
EFrenzy, San
Francisco, CA 7/00 to 10/00
Contractor - Senior Project Manager - Billing Engine (Selection, Procurement and Installation of Billing Engine)
Coordinated the selection and implementation of a CSG billing engine for a large Business-to-Consumer Internet company. Developed business requirements for customization of the billing engine and integration with the company’s legacy Oracle database. Developed budget and detailed cost estimates for the procurement, installation, and testing of the billing engine software. Participated in contract negotiations between the company and the billing engine vendor (CSG). Developed project cost structures, analyzed cost variances, and developed budget forecasts. Created project plan and managed project schedule and resources to ensure that CSG developers met established milestones. Worked closely with Marketing and Finance to develop a web-enabled billing interface and credit card billing functionality. Created process flows for billing and defined presentation logic. Secured dedicated, high-speed data transport and SSL Certificates for the web servers. Facilitated weekly status meetings between internal clients and external partners
Contractor - Senior Project Manager - Billing Engine (Selection, Procurement and Installation of Billing Engine)
Coordinated the selection and implementation of a CSG billing engine for a large Business-to-Consumer Internet company. Developed business requirements for customization of the billing engine and integration with the company’s legacy Oracle database. Developed budget and detailed cost estimates for the procurement, installation, and testing of the billing engine software. Participated in contract negotiations between the company and the billing engine vendor (CSG). Developed project cost structures, analyzed cost variances, and developed budget forecasts. Created project plan and managed project schedule and resources to ensure that CSG developers met established milestones. Worked closely with Marketing and Finance to develop a web-enabled billing interface and credit card billing functionality. Created process flows for billing and defined presentation logic. Secured dedicated, high-speed data transport and SSL Certificates for the web servers. Facilitated weekly status meetings between internal clients and external partners
Christianity.Com, Hayward , CA
Contractor - Internet Security Officer (Information Security Process Development and Audits)
Responsibilities included security policy development and enforcement. Established, communicated, implemented, and maintained security policy and standards. Worked closely with in-house legal counsel as well as federal, state, and local law enforcement officials to implement security audits and develop processes that complied with federal COPPA regulations for the protection of children on the Internet. Developed processes and procedures for this new business, including risk assessment and management, user terms and conditions, registration, termination, and privacy policy.
Contractor - Internet Security Officer (Information Security Process Development and Audits)
Responsibilities included security policy development and enforcement. Established, communicated, implemented, and maintained security policy and standards. Worked closely with in-house legal counsel as well as federal, state, and local law enforcement officials to implement security audits and develop processes that complied with federal COPPA regulations for the protection of children on the Internet. Developed processes and procedures for this new business, including risk assessment and management, user terms and conditions, registration, termination, and privacy policy.
Apple Computer,
Cupertino, CA
7/99
to 3/00
Contractor – Senior Project Manager – iTools Project (Selection, Procurement and Installation of Billing Engine)
Primary responsibility was for the development of the Portal Billing Engine. The Portal product was integrated with a large Oracle database running on clustered Sun E4500 servers. Worked closely with Portal developers and Oracle developers to ensure customer requirements were integrated into this third party tool. Managed the project schedule and provided weekly status reports to management. Identified risk factors and provided mitigation strategies for risk resolution. Maintained issues list and facilitated meetings to accomplish issue resolution. Negotiated with developers for the delivery of enhancements. Worked closely with facility PM to build out a new data center. Those duties included making sure equipment was ordered and delivered in a timely fashion, assisted SE’s in providing network connectivity and in a few cases jump started machines.
Contractor – Senior Project Manager – iTools Project (Selection, Procurement and Installation of Billing Engine)
Primary responsibility was for the development of the Portal Billing Engine. The Portal product was integrated with a large Oracle database running on clustered Sun E4500 servers. Worked closely with Portal developers and Oracle developers to ensure customer requirements were integrated into this third party tool. Managed the project schedule and provided weekly status reports to management. Identified risk factors and provided mitigation strategies for risk resolution. Maintained issues list and facilitated meetings to accomplish issue resolution. Negotiated with developers for the delivery of enhancements. Worked closely with facility PM to build out a new data center. Those duties included making sure equipment was ordered and delivered in a timely fashion, assisted SE’s in providing network connectivity and in a few cases jump started machines.
Contractor -
Senior Project Manager - Web Dev and Internet Security (Information Security Process Development)
Defined requirements for web content change requests and new web development initiatives, including both ASP/COM and Java applications. Created project plans and schedules to implement these changes. Wrote policy and procedures for this new department. Worked with numerous law enforcement agencies to identify areas of exposure pre and post launch. Worked with technical staff to implement changes that would make the system more secure. Developed and maintained customer database for Internet Security. Investigated complaints both internal and external to the company. In extreme cases, presented finding to the Security Review Board and implemented Board decisions.
Defined requirements for web content change requests and new web development initiatives, including both ASP/COM and Java applications. Created project plans and schedules to implement these changes. Wrote policy and procedures for this new department. Worked with numerous law enforcement agencies to identify areas of exposure pre and post launch. Worked with technical staff to implement changes that would make the system more secure. Developed and maintained customer database for Internet Security. Investigated complaints both internal and external to the company. In extreme cases, presented finding to the Security Review Board and implemented Board decisions.
SBC - Internet
Services, San Francisco, CA 1/99 to 6/99
Contractor - Senior Project Manager (Y2K Systems Compliance)
Senior Y2K Project Manager for Systems Development Group charged with identifying and ameliorating Y2K issues in both hardware and software systems throughout the enterprise. Worked with engineers to design and build a test lab using a heterogeneous hardware environment (Sun, HP, AIX, Intel-based) to mimic the enterprise Java applications and large (750 GB) Oracle customer database. Implemented configuration management for the new Y2K test lab. This included the detailed recording and updating of information that described the lab’s computer systems and networks, including all hardware and software components. Such information included the versions and updates that were applied to installed software packages and the locations and network addresses of hardware devices. Identified risk factors and provided mitigation strategies for risk resolution. Maintained issues list and conducted meetings designed to accomplish issue resolution. Directed the team that designed and conducted regression testing scenarios, identified processes, wrote test scripts and validated findings in order to ensure Y2K compliance for all enterprise systems. Created and managed project budget
Contractor - Senior Project Manager (Y2K Systems Compliance)
Senior Y2K Project Manager for Systems Development Group charged with identifying and ameliorating Y2K issues in both hardware and software systems throughout the enterprise. Worked with engineers to design and build a test lab using a heterogeneous hardware environment (Sun, HP, AIX, Intel-based) to mimic the enterprise Java applications and large (750 GB) Oracle customer database. Implemented configuration management for the new Y2K test lab. This included the detailed recording and updating of information that described the lab’s computer systems and networks, including all hardware and software components. Such information included the versions and updates that were applied to installed software packages and the locations and network addresses of hardware devices. Identified risk factors and provided mitigation strategies for risk resolution. Maintained issues list and conducted meetings designed to accomplish issue resolution. Directed the team that designed and conducted regression testing scenarios, identified processes, wrote test scripts and validated findings in order to ensure Y2K compliance for all enterprise systems. Created and managed project budget
Wells Fargo Bank, Concord , CA
Contractor - Business Analyst (Business Practice and Systems Analysis)
Analyze business practices and system processes in loan department. Duties include performing task analysis and function definition, working with programmers and end-users to make enhancements in system tools. Conduct working sessions with staff to develop new streamlined processes. Document new process design for end-users after approval by management
Contractor - Business Analyst (Business Practice and Systems Analysis)
Analyze business practices and system processes in loan department. Duties include performing task analysis and function definition, working with programmers and end-users to make enhancements in system tools. Conduct working sessions with staff to develop new streamlined processes. Document new process design for end-users after approval by management
Visa International, Foster City , CA
Contractor - Business Analyst and Project Manager (Rescued Database Development Project)
Brought in to put a large-scale vendor database project back on track. Analyzed the status of the mission-critical project that was two months behind schedule. Developed requirements for the project. Worked with programmers and users to develop tables and forms. Determined the need for additional programmers and supervised programmer staff. Responsible for the identification and mitigation of risk factors for the project. Wrote user documents and technical specifications for the new database. Delivered product within 60 days.
Contractor - Business Analyst and Project Manager (Rescued Database Development Project)
Brought in to put a large-scale vendor database project back on track. Analyzed the status of the mission-critical project that was two months behind schedule. Developed requirements for the project. Worked with programmers and users to develop tables and forms. Determined the need for additional programmers and supervised programmer staff. Responsible for the identification and mitigation of risk factors for the project. Wrote user documents and technical specifications for the new database. Delivered product within 60 days.
Pacific Bell Information
Services, San Ramon, CA 1995 - 1998
Project Manager/Platform Coordinator - Customer Tele-Service Center (Created Tools for Customer Support)
Managed projects relating to customer support activities and operations. Coordinated technical teams, including system design engineers, network engineers, programmers and consultants. Managed multiple projects from initial design through implementation and post acceptance debriefing. Position required process oriented analysis as well as efficient negotiation, planning and communication skills across department lines and with senior management.
Project Manager/Platform Coordinator - Customer Tele-Service Center (Created Tools for Customer Support)
Managed projects relating to customer support activities and operations. Coordinated technical teams, including system design engineers, network engineers, programmers and consultants. Managed multiple projects from initial design through implementation and post acceptance debriefing. Position required process oriented analysis as well as efficient negotiation, planning and communication skills across department lines and with senior management.
Sun Microsystems,
Milpitas, CA 1989 - 1994
Software Support Manager (Managed a Contract and Software Licensing Unit)
Managed a $25 million per year software licensing program within the Contract and Software Licensing and Support Group. Group functions include service contract administration, processing of service and software requests for theU.S.
and Canada , internal audits,
processing of all lease service agreements, and software licensing for the U.S. and Canada
Software Support Manager (Managed a Contract and Software Licensing Unit)
Managed a $25 million per year software licensing program within the Contract and Software Licensing and Support Group. Group functions include service contract administration, processing of service and software requests for the
EDUCATION:
Boston
University, Boston, MA - Psychology Major
University of Massachusetts, Amherst, MA - B.A. (Psychology)
University of Massachusetts, Amherst, MA - B.A. (Psychology)
…..
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