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MaYA Grebner

224-678-9876                                                                                                                grebnermaya@yahoo.com

SUMMARY

A customer focused Project Management Professional with a proven track record of solving multiple complex issues through process creation and improvement on a global basis.  Proactive at managing and mitigating risks through planning and early intervention.  A strong leader with experience in training, mentoring, and coaching.  A skilled analytical problem solver committed to completing projects on time, within budget and with high customer satisfaction.  Background includes account management, engineering management, technical engineer lead, pre-sales support, and software engineering.

·         PMP Certified, Six Sigma Green Belt	·         FDA 510K, cGMP, GEP
·         C++, PHP, HTTP, HTML, PERL	·         SDLC, Web applications
·         Microsoft Office, Project, SharePoint	·         Agile, Unix, Oracle, Java, SQL

PROFESSIONAL EXPERIENCE

RCG Global Services, Inc.                                                                                               2011-Present

Supplier of IT contract consultants

WalGreens

Retail Pharmacy

Sr. Project Manager, Lincolnshire, IL

Managed project to upgrade pharmacy accounts receivable system to integrate billing to insurance for onsite medical services such as flu shots and walk-in clinical assistance.  Four-month contract with responsibility for directing 17 resources including permanent employees and contractors.  Large-scale project using web applications and Oracle batch processing. 

·         Identified opportunity to better determine scope by implementing high level requirements documentation, which resulted in more accurate forecasting of project timeline and significant decrease in instances of creep.

·         Initiated daily stand up meetings for status tracking, allowing for swifter issue mitigation.

·         Successfully interacted with cross-functional teams including high-level business users, customer database management, point of sale, and third-party clearing house.

·         Project was implemented on time and within budget.

CVS Caremark, Northbrook, IL                                                                                                    2010-2011

Supplier of prescription benefits management web applications

Sr. Project Manager, Lincolnshire, IL

Managed the creation of new web site interface which completely changed the user experience. Responsible for over 25 resources including off shore team from India, developers, system testers, content engineers, web administrators, system architects, and other project managers. Used Agile methodology on project with a run rate of over $300,000 a month that lasted 10 months.

·         Initiated the use of daily stand up meetings with other project managers to obtain status of business requirements, development, testing, and content progress which resulted in quicker identification and resolution of problems, ensuring adherence to project schedule and minimizing impact to remaining project phases.

·         Completed scope, architecture, and requirements phases on time and on budget

·         Created format for weekly face to face status reports to Director and VP of web applications that provided needed information in a clear and concise manner, allowing for shorter, more efficient meetings while maintaining project visibility and productivity.

Haemonetics, Braintree, MA                                                                                                       2008-2010

Provides blood bank and plasma center medical devices hardware and software solutions.

Project Manager, Rosemont, IL

Responsible for highly customizable 510k medical device software development and implementation, in a Java, Oracle, and SQL environment, which tracks donor information, lab test results, and component production. Managed in a matrix organization with team members including sales directors, Software Manager, Product Manager, Support Manager, software engineers, implementation specialists, and support staff, as well as Customer Project Manager, quality assurance, Finance Director, and CEO.

·         Project Manager for initiative to have all Haemonetics hosted systems comply with cGMP. Created Project Charter, SOW, and Project Management Plan.  Managed creation of project framework, SOPs or work instructions discovered during gap analysis, training plan, schedule, and resources. Served as project liaison during internal cGMP audit.  Results led to extension of hosting contracts and an additional multimillion dollar contract.

·         Project Manager for four large complex projects simultaneously with one year duration. Improved project time by creating Excel worksheets which facilitated customer understanding on how to populate the database with configuration data, saving two weeks of effort per implementation project.

·         PMO committee member that helped create SOPs and templates for the initial creation of Software Solutions PMO. Led creation of SOW template, standardized cost estimates for the installation of three blood bank products, as well as standardized project schedules for these products. Team member for creation of project charter, risk register, meeting minutes, meeting status, and project closer report templates.

MOTOROLA, Schaumburg, IL                                                                                                        1993-2007

Senior Staff Engineer and Project Manager, Arlington Heights, IL (2004-2007)

Project Manager and Technical Lead on projects that improved customers’ IP, 3G-1X, and EVDO network performance.  Created and improved web applications, training, tools, and processes to increase customer satisfaction and loyalty. Managed projects including: feasibility study, concept acceptance, project initiation, scheduling, tracking milestones, facilitating meetings, and provided lead technical support.

·         Project Manager and Technical Lead for project that improved customer IP network visibility resulting in better customer satisfaction and loyalty rating. Led creation of web site to collect data from Cisco and Juniper IP switches and routers and display easy to read graphs of network key performance indicators.

·         Managed and maintained traffic channel purchasing program with revenue of $6 million per quarter. Created SOW’s, Quotes, and maintained software that kept track of the number of traffic channels used.

·         During network release upgrade traffic channel tools became obsolete. Assembled and managed team of engineers who made major updates to tool in one week resulting in on time quote generation.

·         Received Six-Sigma Green Belt certification for saving department over $50,000 per year by developing initiative and driving implementation process that created web application to easily convert network data into inventory and sales reports.

Senior Lead System Engineer, Arlington Heights, IL (2000-2004)

Project Lead for all projects in six markets in North and South Carolina. Actively involved in all aspects of managing these projects including performance reviews, writing quotes, SOW’s, RFI’s, RFP’s and RFQ’s, creating work break down structures, creating schedules, tracking milestones, and allocating and managing resources during deployment, field test, cut over and support.

·         Mentored and trained engineer on processes and procedures for project that was behind schedule and missing milestones. Result: project completed on time.

·         Completed project in two markets four weeks ahead of schedule by improving and automating processes and creating software tools saving the projects $100,000.

·         Initiated, created and implemented Expect script and SQL database to pull all configuration files for forty Cisco switches which identified changes to the system and allowed for expedited corrections, resulting in decreased down-time and increased customer satisfaction.

EDUCATION

BS, Computer Science, Northern Illinois University

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