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88 Fountain Grove Circle·Napa, California 12545·anthony@comcast.net·707-280-1234
Proven Information Technology Professional with the ability to
enhancewide-ranging IT environments. Success in analyzingITissues
and then providing in-depth solutions.
Network administration ● Desktop
Support ● Network Support
SUMMARY OF QUALIFICATIONS
·
Business-focused
Network Administrator and Technical Support Professional with more than 10
years experience in a rapidly growing IT environment.
·
Coordinate IT
networking projects while leveraging new and existing technology.
·
Undertake
large projects critical to the success of the New Technology Foundation. Adopted team oriented approach toward
problem solving.
·
Strong technical
support skills and capabilities. Organized, focused, and able to combine
in-depth technical knowledge with practical business ability.
·
Work with a
sense of urgency, and deadline drive.
·
Willing
and Love to learn new aspects of technology, and to grow with a company.
Technical Skills
Certifications
·
Microsoft Certified Products
Specialist (MCP), New Horizons Computer Learning Centers, 1998‑2002
·
Certified Novell Administrator
5.0, 5.1, 6.0 (CNA), New Horizons Computer Learning Centers, 1998‑2002
·
A+ Certification, New Horizons
Computer Learning Centers, 1998‑2002
·
Certified Novell Administrator
4.11, Micro C Training Centers, 1998
Platforms and Tools
·
Software: Microsoft Office (Word, Excel, PowerPoint, Project,
Outlook), ZenWorks Desktop Management 7, Outlook (97, 98, 2002, 2003), Outlook
Express, McAfee, AVG, and Symantec’s Anti-Virus, Symantec’s VERITAS Backup Exec
(9, 10, 11d, 12, 12.5)
·
RAID
Levels: 1,2,5,10
·
Operating
Systems:Windows (DOS/95/98/2000/NT/XP),
Netware 4.11-6.5
·
Hardware: Laptops, Desktops, Servers, Switches, Hubs, patch panels, Routers
·
Servers: Microsoft Server Standard Edition 2003, with
Active Directory, Microsoft 2000 Server, Server Edition NT, Microsoft Exchange
2000, Novell’s Netware 4.11-6.5
·
Networks: TCP/IP, DNS, WINS, VPN, FTP
Professional Experience
Network Admin/Network
Engineer/ Desktop Support/ HelpDesk
New
Technology High SchoolAugust17, 2009 – Present
Napa, California
New Tech Network works nationwide with schools, districts, and
communities to develop innovative high schools. We help schools fundamentally
rethink teaching and learning, empowering students to become the creators,
leaders, and producers of tomorrow.
Founded in Napa, California, in 1996, New Tech is comprised of 41 schools
in nine states serving more than 8,500 students.
·
I support 450 clients by myself, from Desktop Support,
Network Administration, Network Engineer, and Helpdesk. All students and staff have
computers. I am also the Desktop support person for all the maintenance and
repairs for their computers.I am theAdministrator for User Account, Permissions,
and Group Policy Management.
·
I am responsible for the inventory of all laptops,
desktops, accessories, and printers.
·
I do server maintenance, including RAID
configurations, and all other hardware problems that may occur with our
servers. We run RAID 10.
·
Administrator for 8 servers ranging from 2000, 2003,
and a 2008 terminal server.
Administrator
for daily, weekly, and monthly backups, using VERITAS 12.5
·
Desktop Support for a wide range of desktop/laptop
computers ranging from Dell, Compaq, IBM, Toshiba, HP. In addition, to Thin
Clients for terminal services.
·
I am responsible for license upkeep and renewals.
·
Trouble shoots network connectivity problems for
servers, computers and printers.
·
Expert knowledge of Windows 3.1 thru XP.
·
We also have a wireless network, so students can
carry their laptops from class to class, and outside where they can do their
work outside.
·
We are also starting the renovation of our network,
going to Stoneware’s platform. This is a portal where students can work from
home, and still have access to their Home Directories, and other mapped drives
at their disposal, when accessing Stoneware’s portal from their computers at home.
It also includes the schools email system so they can keep in touch with other
students while working on projects.
·
I have the Ability to work independently, and in a
team environment.
·
Excellent Documentation Skills.
·
Ability to install, configure and maintain
server/client software.
·
Skilled at configuring Wireless access on client’s
computers. WPA2, WPA, WPA-PSK, WPA2-PSK, TKIP, AES.
network admin/Network engineer/desktop support February 2007 - December 2008
New Technology Foundation Napa,
California
New Technology Foundation™ (NTF)
was established in 1999 as a 501(c) (3) non-profit organization working to
achieve national education reform.
·
As the Network Administrator, ensured
network was strong, robust, and extremely stable. One result, that New
Technology Foundation now has regular backups, ensuring the safety of valuable
data.
·
Network Engineer/Administrator
responsible for upgrading network infrastructure, which included four IBM x3250
eSeries servers, HP ProCurve switches, and KVM Omni View Switch.
·
Network Engineer responsible
for building, configuring, deploying, documenting, and administering the
following technologies:
o Windows 2003 servers configured
with RAID 10 and Active Directory.
o Novell Netware 6.5 Enterprise Edition server, configured with RAID
10.
o Symantec’s VERITAS 12.5 installed on a Microsoft Windows 2003 with
RAID 10 for our backups.
o Deployed and Administered McAfee Virus-Scan Enterprise 8.5, and
McAfee’s ePolicy Orchestrator 4.0 on Windows 2003 server.
·
Created user accounts, Group
policies, and Security policies.
·
Provided administration for
DNS, DHCP, Shares, Logon rights, and privileges.
·
Developed, documented, and
tested a Disaster Recovery Plan.
·
Administration for daily,
weekly, and monthly backups; including rotation off site.
·
Set up VPN access for remote
users, for local access to file servers, and local network for resources.
·
Provided help desk support for
local and remote computers. Assisted with purchase orders for hardware and
software procurement and other administrative duties.
Consulting January 2005 - February 2007
self-employed Napa,
California
Custom networking consultant whose,customers
are located in Napa Valley region.
·
Consultant of networking
business responsible for computer repair, data recovery, virus, spyware/malware
removal, and wireless networking for business and home accounts.
·
Provide Desktop Support for the
following Operating Systems: Windows 95, 98, NT, 2000, and XP. Supported
Desktops, Workstations, Laptops, and related computer hardware and software.
·
Excellent record of customer
satisfaction, customer loyalty, and customer referrals; all of which added to
ever larger and expanded customer base.
·
Performed the following network
administration tasks: setting up user accounts, Group Policies, creating
shares, managing log on rights/privileges for Windows servers (NT, 2000, 2003).
·
Ensured that computers had the
latest software patches and security updates.
·
Excellent knowledge of all
versions of the McAfee, AVG, and Symantec security software.Experienced in
removal of Malware, and Viruses.
·
Provided support for Microsoft
Outlook 97, 98, 2000, 2002, 2003 and related PST files. Supported Outlook
Express.
·
Provided and deployed backup
solutions for home offices and businesses. Excellent time management skills to
handle planned and unplanned events as a business owner.
Administrator August 1999 - March 2004
DEKA Research & Development Manchester,
New Hampshire
Founded in 1982 by Dean Kamen, DEKA
employs the country’s top engineers responsible for the invention of the Segway,
and the IBOT wheelchair that climbs stair and balances on two wheels.
·
Network Engineer and
Administrator responsible for operation of local area network and associated
computer hardware and software. Key technology
resource responsible for maintenance and upkeep of DEKA’s file servers and
license servers, which held the company’s most critical data.
·
Network Engineer/Administrator
and key technical resource for major hardware upgrade (HP servers to new IBM e
series servers).
o
Network
Engineer/Administrator responsible for upgrading from Netware 5.0 to 6.0.
o
Built the
NDS tree from the ground up on new servers instead of migrating because of NDS
corruption on old severs.
·
Introduced, implemented,
configured, deployed, and supported VERITAS 9.0 backup software for Microsoft
and NetWare for reliable daily backups. Administrator for backup rotation, and
off-site storage.
·
Network Engineer/Administrator
and key technical resource for hardware and operating system upgrade for FlexLm
license server from Microsoft NT 4.0 platform to Microsoft server 2000
Professional platform.
o
Hardware
upgrade to new IBM e series server also upgraded all the LMGRD’s to the newest
version.
o
License
management includedMatlab, Ansys, MathCAD, Pspice, Orcad, Pads, and Understand
for C++, Cantana, Doors, Pro/Engineer, and SurfCam.
·
Network Engineer/Administrator
and key technical resource for major file system reorganization from an over 10
year old outdated file system structure to a more user friendly and intuitive
one for the user. Also reorganized the Security, Rights, and Group memberships.
·
Configured and upgraded all
DEKA employees’ workstations from 486 and Pentium computers running Microsoft
Windows 95, 98, NT and 2000 to Pentium III and IV workstations and specially
built Pro/E workstations to Microsoft XP.
·
Set up all user accounts and
trustee assignment, and group memberships in restructured NDS tree. Introduced,
installed, and configured Zenworks 3.2. Developed and created documentation on
a Novell disaster recovery plan for both servers.
·
Provided administration for
Microsoft Exchange 5.5 on Server 2000 for user accounts and mailbox
configurations.
·
Provided installations,
configuration, and support of software on employee’s workstations include
Pro/Engineer, Pro/ Interlink, Microsoft Office 97, and 2000, Outlook, Project
98, Matlab, Ansys, Design Space, MathCAD, Orcad, Pspice, Doors, SourceSafe,
Inventor.
·
Troubleshoot and support
Microsoft Windows XP, 2000, 95, 98, and NT 4.0 workstations. Troubleshoot
network connectivity problems for end users.
Computer Dept.
Manager/Store Key Holder January 1993 - August 1999
Staples Manchester,
New Hampshire
Staples is the world's largest
office products company. Staples is committed to making it easy for customers
around the globe to buy a wide range of office products, including supplies,
technology, furniture, and business services.
·
Computer
Department Manage responsible for managing the Staples Computer Department
including the following functions: opening and closing store, signing for
markdowns, and handling store level complaints in person or over phone.
·
Responsible
for hiring, terminations, training, performance reviews, scheduling, and
supervision of up to 35 employees. Effective oral and written communication
skills. Good organization skills with attention to detail.
·
Reputation
for streamlining department to ensure it was organized and clean. Reorganized
department to make it inviting and aesthetically pleasing to the public and the
approval of the company.
·
Managed and
trained all employees in all aspects of computer, software, and peripheral
devices, and technical support.
·
Inventory
management and merchandising best practices. Ensured that store, and work areas
were clean, secure, and well maintained.
·
Ability to
solve problems and deal with a variety of situations where limited
standardization exists.
·
Performed
IBM cash register functions to generate reports, and overrides.
Education And Training
New Horizons
Computer Learning Centers Hollis, New Hampshire | 1998–2002
Courses:
|
|
Microsoft Certified Product Specialist
(MCP)
|
Microsoft Exchange Server 2000
|
Certified Novell Administrator 5.0, 5.1,
6.0 (CNA)
|
Hardware Workshop
|
A+ Certification
|
Networking Technologies
|
Administering Microsoft Windows NT 4.0,
2000, and XP
|
NDS Design and Implementation
|
Networking Essentials
|
Advance Administration
|
ZenWorks Desktop Management 3.2
|
|
Dos/Windows 95, 98, 2000, XP
|
|
Micro C Training
Centers Hollis, New Hampshire
Certified Novell
Administrator 4.11 1998
Metropolitan State
College of Denver (attended) Denver, Colorado
professional
associations
- Multiple letters of
recommendation.
- Susan Schilling, Chief Executive Officer, New
Technology Foundation
- Marykay
Michaels, Chief
Information Officer, New Technology Foundation
- Arthur E. Pufford II, IT Chief Architect / Director of Technology
- Carolyn T.
Ferris,IT Support and Project Development
- Brian K. Curtis, Chief Information Officer, DEKA Research & Development Corp
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