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Modern System Administrator Resume Format in Word Free Download

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Carlie Mazer
309 Clifton Road SE
Atlanta, GA 3001
Mrcarlie@gmail.com
770.899.9876

Summary
I am an experienced Customer Service Specialist with expertise in Helpdesk and related functions.  I work closely with IT personnel and administrators to ensure efficiency, timely response and customer satisfaction.

Experience:
8/2008 – Present:  Northrop Grumman Information Systems/
Contractor for Centers for Disease Control and Prevention.

Systems Administrator 2

§  Lead/Senior position responsible for delegating daily tasks, distributing incoming email assignments, and training new Helpdesk employees.
§  Organized campaigns pertaining to reactivating non-active/delinquent users and install/delete pending digital certificates, resulting in increasing the amount of registered users on the Epi-X system and reducing the number of expired/uninstalled certificates.
§  Teamed with Technical Writer to create the first Helpdesk standard operating procedure (SOP) and operation manual for the Epi-X application.
§  Implemented 2-hour turnaround time for all incoming emails and digital certificate applications, while maintaining immediate response/resolution for incoming calls.

7/2005 – 8/2008:  General Dynamics Information Technology/
Contractor for Centers for Disease Control and Prevention.
Helpdesk Technician
§ Level 2 telephone and e-mail technical support for Epi-X secure website; responsible for issuing SSL Digital Certificates and troubleshooting connection problems to Epi-X with system users/ IT personnel.
§ Record call history/user case progression utilizing using user management software and follow-up with users to identify problems then resolve issues, closing open ticket upon completion.
3/2004 - 2/2005:  Randstad Staffing Services                                                       
Customer Service Representative

Automatic Data Processing, Inc. (ADP)

§  Entered medical records into internal ADP software via data entry and scanner.
§  Communicate by phone, e-mail, etc with customers and obtain information to address their specific needs and resolve customer account issues.
§  Utilized knowledge of scanner hardware and related programs from previous job, enabling an expansion of daily duties and tasks.
Goody’s:
§  Performed standard and advanced administrative and data entry duties for office personnel.
§  Organized and tested new inventory with department’s international delegate.

 

 

10/2001 - 2/2004:  IBM Corporation                                                               

Administrative Support Specialist

§  Utilized various IBM emulators and programs to create, enter, and manage contracts in account database.
§  Retrieved, opened and processed all incoming contract requests and delegate to various team members to complete and return daily.
§  Trained all new hires to prepare them for duties in the field.

Education:

   9/2009 – Present: Full Sail University
B.S. Bachelor of Science - (degree pending completion May 2012.)




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