Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
Carlie Mazer
309
Clifton Road SE
Mrcarlie@gmail.com
770.899.9876
|
Summary
|
I am
an experienced Customer Service Specialist with expertise in Helpdesk and
related functions. I work closely with
IT personnel and administrators to ensure efficiency, timely response and
customer satisfaction.
|
|
Experience:
|
|
8/2008
– Present: Northrop Grumman
Information Systems/
Contractor
for Centers for Disease Control and Prevention.
Systems
Administrator 2
§ Lead/Senior
position responsible for delegating daily tasks, distributing incoming email
assignments, and training new Helpdesk employees.
§ Organized
campaigns pertaining to reactivating non-active/delinquent users and
install/delete pending digital certificates, resulting in increasing the
amount of registered users on the Epi-X
system and reducing the number of expired/uninstalled certificates.
§ Teamed
with Technical Writer to create the first Helpdesk standard operating
procedure (SOP) and operation manual for the Epi-X application.
§ Implemented
2-hour turnaround time for all incoming emails and digital certificate
applications, while maintaining immediate response/resolution for incoming
calls.
7/2005
– 8/2008: General Dynamics Information
Technology/
Contractor
for Centers for Disease Control and Prevention.
Helpdesk
Technician
§ Level
2 telephone and e-mail technical support for Epi-X secure website; responsible for issuing SSL Digital
Certificates and troubleshooting connection problems to Epi-X with system users/ IT personnel.
§ Record
call history/user case progression utilizing using user management software
and follow-up with users to identify problems then resolve issues, closing
open ticket upon completion.
|
|
3/2004
- 2/2005: Randstad Staffing
Services
Customer Service
Representative
Automatic Data Processing, Inc. (ADP)
§ Entered
medical records into internal ADP software via data entry and scanner.
§ Communicate
by phone, e-mail, etc with customers and obtain information to address their specific
needs and resolve customer account issues.
§ Utilized
knowledge of scanner hardware and related programs from previous job, enabling
an expansion of daily duties and tasks.
Goody’s:
§ Performed
standard and advanced administrative and data entry duties for office
personnel.
§ Organized
and tested new inventory with department’s international delegate.
|
|
10/2001 - 2/2004: IBM Corporation
Administrative
Support Specialist
§ Utilized
various IBM emulators and programs to create, enter, and manage contracts in
account database.
§ Retrieved,
opened and processed all incoming contract requests and delegate to various
team members to complete and return daily.
§ Trained
all new hires to prepare them for duties in the field.
|
|
Education:
9/2009
– Present:
B.S. Bachelor of Science - (degree pending
completion May 2012.)
|
Download Resume Format
0 comments:
Post a Comment