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JOy PHILLIPS

Cell: 360-550-9876; EMAIL: joy@gmail.com

Objective

Position as Computer Technician, or Help Desk Specialist

Qualifications

Demonstrate excellent customer service skills, trustworthiness, and always striving for the best in support of business objectives. In this fast paced environment, I deliver extensive business relations with excellent communication skills on all levels with flexibility, and multi-tasking ability while utilizing a wide variety of skills from research, troubleshooting, analysis to problem solving.

Core Competencies

·        Research Information Gathering and Analysis

·        Customer Service

·        Sales and Marketing

·        Computer/network/Mobile devises Troubleshooting and Repairs

Technical Proficiencies

·        Tools/Programs –Microsoft Office Suite, MS Publisher

·        Platforms – Windows 7, Windows 95, 98/NT/2000/XP/Vista

·        Networking – Basic network installation and setup, Token Ring, Novell Netware 4.1, VPN

·        Computer Repair – building, troubleshooting, repairing, explaining computer problems to customers

Education

Olympic College, Bremerton, WA                                                                                            March 18,  2010

Associates in Arts(AA)

·         4.0 Programming Concepts

·         3.8 in Technical Writing

·         3.4 Public Speaking

·         4.0 Macro Economics

·         Completed through Calculus 3

North Kitsap High School                                                                                                                   June, 2006

High School Diploma

Work history

Manpower                                                                                             November 2010-October, 2011                       

Sprint Customer Care Representative

·        J.D. Power 2011 Customer Service Champion

·        Handle Calls efficiently to resolve customer’s issues.

·        Activate and program Cell phones and mobile internet adapters.

·        Troubleshoot mobile devices and network issues.

·        Help customers navigate website and reset password

·        Access database/knowledge base to resolve customers issues and submit feedback when necessary. 

·        Explain and answer customers device and billing questions

Bangles PC Pitstop                                                                                                   May 2011-present                       

Computer Technician                                                           

·        Greet customers handle questions, and help customers over the phone.

·        Perform troubleshooting and diagnostics on computers/networks, recommend and explain solution to customer.

·        Repair computers- virus/spyware removal, motherboard and other hardware replacement.

·        Install computers and networks at customer’s home/office.

·        Maintain accurate invoices and accept customer payments.

Freelance – Computer Sales, Installation, Repair and Service                                        2009 – Present

·        Diligently research on latest technology in computers.

·        Experience working with configuration management, troubleshooting computer issues, identifying parts needed, reimaging or upgrading computers.

·        Strong working knowledge of Microsoft Operating Systems and Software, Printer Set Up and computer networks.

·        Order parts and assemble custom built computers.

·        Buys and sells computers and software via internet or personal acquaintances.

·        Prepares marketing advertisements according to sites compliance, post ad in the internet and follow up sales leads.  

·        Research on customer’s questions via email or phone, provide solutions to customer request and follow up on resolutions provided.

·        Process customer’s orders, packaging, insuring and delivering packages efficiently. Ensure product is delivered and received by customer.

·        Assist customer with returns and ensuring credit is provided in a timely manner.

·        Track income and expenses and create reports.

Tune IT Computers and ICafe                                                                            May-September, 2009                       

Barista and Computer Technician                                                          

·        Welcomes customer and introduce coffee specialties along with Computer Internet Services offered in the Coffee Shop.

·        Takes customer orders, review orders as to accuracy, prepares order and serve in a timely manner.

·        Follow up on customer feedback or complaints, providing action in appropriate manner to ensure customer satisfaction.

·        Analyzes and define computer technical issues reported by customers using computer/internet in the establishment.

·        Assist the owner in troubleshooting computer problems, researched and repairs as needed.

·        Provided suggestion to owners as to marketing the services offered by the business.

Quality Cleaners                                                                                                  April, 2006 - Present

Janitor/Administrative Assistant (Part Time)

·        Perform cleaning services to businesses and residential clients.

·        Answers telephone calls from clients, go to client site and provide job cost estimate.

·        Collects payments, deposits and create records for bookkeeping purposes.

·        Follow up on customer feedbacks and questions on timely basis.

·        Monitor janitorial supplies and orders as needed.

AGS Stainless                                                                                            May , 2007 - February, 2008

General Laborer

·        Metal Fabrication- Operation of various machinery

·        Cleaning/Packaging/Shipping of Product

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