Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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JOy PHILLIPS
Cell: 360-550-9876;
EMAIL: joy@gmail.com
Objective
Position as Computer
Technician, or Help Desk Specialist
Qualifications
Demonstrate
excellent customer service skills, trustworthiness, and always striving for the
best in support of business objectives. In this fast paced environment, I
deliver extensive business relations with excellent communication skills on all
levels with flexibility, and multi-tasking ability while utilizing a wide
variety of skills from research, troubleshooting, analysis to problem solving.
Core
Competencies
·
Research
Information Gathering and Analysis
·
Customer
Service
·
Sales
and Marketing
·
Computer/network/Mobile
devises Troubleshooting and Repairs
Technical
Proficiencies
·
Tools/Programs –Microsoft Office Suite, MS Publisher
·
Platforms – Windows 7, Windows
95, 98/NT/2000/XP/Vista
·
Networking – Basic network installation and setup, Token Ring,
Novell Netware 4.1, VPN
·
Computer Repair – building, troubleshooting, repairing,
explaining computer problems to customers
Education
Olympic
College, Bremerton, WA
March 18, 2010
Associates
in Arts(AA)
·
4.0 Programming Concepts
·
3.8 in Technical Writing
·
3.4 Public Speaking
·
4.0 Macro Economics
·
Completed through Calculus 3
North Kitsap
High School
June,
2006
High
School Diploma
Work history
Manpower
November 2010-October, 2011
Sprint
Customer Care Representative
·
J.D.
Power 2011 Customer Service Champion
·
Handle
Calls efficiently to resolve customer’s issues.
·
Activate and program Cell
phones and mobile internet adapters.
·
Troubleshoot mobile devices and
network issues.
·
Help customers navigate website
and reset password
·
Access database/knowledge base
to resolve customers issues and submit feedback when necessary.
·
Explain and answer customers
device and billing questions
Bangles PC
Pitstop
May 2011-present
Computer
Technician
·
Greet
customers handle questions, and help customers over the phone.
·
Perform
troubleshooting and diagnostics on computers/networks, recommend and explain
solution to customer.
·
Repair
computers- virus/spyware removal, motherboard and other hardware replacement.
·
Install
computers and networks at customer’s home/office.
·
Maintain accurate invoices and
accept customer payments.
Freelance – Computer
Sales, Installation, Repair and Service 2009 – Present
·
Diligently
research on latest technology in computers.
·
Experience
working with configuration management, troubleshooting computer issues,
identifying parts needed, reimaging or upgrading computers.
·
Strong
working knowledge of Microsoft Operating Systems and Software, Printer Set Up
and computer networks.
·
Order
parts and assemble custom built computers.
·
Buys
and sells computers and software via internet or personal acquaintances.
·
Prepares
marketing advertisements according to sites compliance, post ad in the internet
and follow up sales leads.
·
Research
on customer’s questions via email or phone, provide solutions to customer
request and follow up on resolutions provided.
·
Process
customer’s orders, packaging, insuring and delivering packages efficiently. Ensure
product is delivered and received by customer.
·
Assist
customer with returns and ensuring credit is provided in a timely manner.
·
Track
income and expenses and create reports.
Tune IT
Computers and ICafe May-September, 2009
Barista and Computer
Technician
·
Welcomes
customer and introduce coffee specialties along with Computer Internet Services
offered in the Coffee Shop.
·
Takes
customer orders, review orders as to accuracy, prepares order and serve in a
timely manner.
·
Follow
up on customer feedback or complaints, providing action in appropriate manner
to ensure customer satisfaction.
·
Analyzes
and define computer technical issues reported by customers using
computer/internet in the establishment.
·
Assist
the owner in troubleshooting computer problems, researched and repairs as
needed.
·
Provided
suggestion to owners as to marketing the services offered by the business.
Quality
Cleaners April, 2006 - Present
Janitor/Administrative
Assistant (Part Time)
·
Perform
cleaning services to businesses and residential clients.
·
Answers
telephone calls from clients, go to client site and provide job cost estimate.
·
Collects
payments, deposits and create records for bookkeeping purposes.
·
Follow
up on customer feedbacks and questions on timely basis.
·
Monitor
janitorial supplies and orders as needed.
AGS
Stainless May , 2007 - February, 2008
General
Laborer
·
Metal
Fabrication- Operation of various machinery
·
Cleaning/Packaging/Shipping
of Product
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