Field Product Specialist Sample Resume Format in Word Free Download

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309 A Linn Drive, Verona, NJ 07001·973-239-9876·ruby@gmail.com
Ruby Porcella
Objective
To obtain a position in Customer Service, Electronics, or IT where I can utilize my education and skills.  I am seeking a job that will become a long term career and will offer job advancement and further training if available and necessary.
Experience
5/2010 to Present		Pitney Bowes	Pine Brook, NJ
Field Product Specialist §  Travel to customer sites and service Pitney Bowes postage machines, folders/inserters, MVS printers, letter openers, tabbers, and multiple other machines and office equipment Pitney Bowes services.  I also perform furniture assembly when necessary. §  Certified to service Samsung, Zebra, Lexmark, HP, XANTE, Brother, Pitney Bowes, OKI Data, Xerox, Canon, Standard Register, IBM, and other printers that Pitney Bowes services. §  Provide high levels of customer service both over the phone and in person with customers to ensure high levels of satisfaction. §  Instruct and follow up with customers on operation of installed machines to ensure satisfaction. §  Maintain a trunk stock inventory of tools, company parts,and MVS parts to ensure machines are repaired as quickly as possible and keep company expedited shipping costs down. §  Provide our sales department with sales leads. §  Bill customers when necessary if they do not carry a service contract. §  Log all parts used, time at each site, repairs performed, and other service related data using company issued handheld. §  Log all hours, mileage, and expenses using company issued laptop. Received numerous Thank You letters from various Very Satisfied customers.
10/2006 to 5/2010		NTE Electronics Inc.	Bloomfield, NJ
Technical Services §  Handle all phone and e-mail technical support inquiries about our vast line of electronic components and accessories. §  Analyze datasheets and test components to insure that our replacements and cross-references are accurate. §  Quality control checks on all products returned to ensure they are defective and if found to be I proceed to issue replacement/refund approval to the sales department. Check and repair some of our products and then ship the repaired product back to the customers. Reviews buy sheets to ensure we are purchasing the proper devices to make the NTE part numbers. Proofread any major documents or company statements before they are sent to our distributors/end users. Troubleshoot and Repair machines in factory to ensure production loss is minimal. Have been praised many times for good work and prompt arrival. Have filled in for the Senior Vice President on business trips to suppliers. Won an award at a Seminar for manufacturer of one of our Mater Distributed Lines “TechSpray 2009 Roadshow in Philadelphia, PA” for #1 Sales and Product Knowledge.
7/25/2009 to 7/25/2009		Global Resources/Insight	Wayne, NJ
IT Specialist §  Assisted in Washington Mutual Bank to Chase Bank Conversion. §  Changed all old Washington Mutual peripherals on their computer systems to the new Chase ones including card readers, card scanners, receipt printers, check scanners, and pin pads. §  Replaced all wiring and connections for peripherals. §  Replaced old MICA printers with new ones. §  Configured all new printers and peripherals. §  Performed troubleshooting on any issues after networking team did their work to ensure all devices were functioning properly. §  Ran tests on all devices to ensure proper function before completion of job.
11/2005 to 6/2006		The Sports Authority	Clifton, NJ
Sales Associate §  Sold retail sporting goods to customers. §  Provided high levels of customer service. §  Periodically checked my department inventory to ensure accuracy. Held high numbers in ECP (Extended Care Program) sales.
Education
1/2006 to 4/2007	Eastwick Colleges Hohokus RETS		Nutley, NJ
Certified Electronics Technician PLUS Diploma/CompTIA A+ Certification §  Maintained 4.0 GPA Perfect Attendance Present                                  Caldwell College                           Caldwell, NJ Bachelor Degree in Computer Information Systems Some college coursework completed. Currently taking classes towardscompleting a Bachelor Degree in Computer Information Systems.

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