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                                              CURRICULUM VITAE

Sujit  Nimbhore

Address: - B-2,Matangi Apt, Kailash Park, Near Radha Nagar

                  Khadak Pada., Kalyan West 421 301

Mobile#: (91) 9876543210

sujit@gmail.com

Work Experience:-

                                            Nov 2013 — May 2014

Export Documentation Executive- Audit Team

Responsibilities:

·        Responsible for the execution of Export documentation requirements for shipments originating in the India to destinations globally.

·        Ensure Booking & SI matches with POR,POL,POD & FPD

·        Ensure that the full & complete address of Shipper, Consignee, Notify and Notify 2 is mentioned in the BL.

·        Ensure the correct Partner Code is selected by Mumbai Centralized team.

·        Also ensure address must match with the final destination of cargo.

·        Ensure that the mandatory data like Seal Number / Number of Packages / Gross Weight / Packages related to container/cargo are updated.

·        Ensure complete description of cargo is updated. The commodity in the Booking & BL Description should match.

·        Any changes should be notified to the CSU team.

·        Ensure the 6 Digit commodity code is present.

·        For HAZ & Reefer cargo details are updated accurately & match with the booking.

·        Ensure no cargo value updated in the BL Description.

·        Ensure full compliance of Destination / Trans-shipment port requirement based on port of discharge cargo is destined for.

                      Nov 2010 – Oct 2013                              

Sr. Customer Service Associate

Responsibilities:-

·        First point of customer contact for general inquiries, like product availability, pricing, shipment, scheduling pickup and tracking status of shipments.

·        Daily reporting, record maintenance & arranging dispatch.

·        Communicate with staff, management and customers at each level.

·        Support team work for resourceful process of company.

·        Follow up with customer &other departments to deliver goods on time.

·        Interact with other terminals regarding problem solving.

·        Preparing Landing certificate and Freight certificates.

·        Conducting investigation for missing and damage shipments with all the transit location and FedEx hubs.

·        Handling claims for missing, pilferage, damage shipments.

·        Providing customer with shipment clearance documents.

·        Coordinating with Inside Sales team for hot shipments, Exhibition shipments and Time sensitive perishable shipments for fastest clearance and delivery of the goods on commitment date.

Achievements:-

·        Became the lead "go-to" person for new reps and handling escalation calls.

·        Assisted in the training for new customer service associate.

                                                       Dec 2007 — Feb 2010

Sr. Customer Service Associate

Worked on a customer support process for Trans-Union.

(National Credit Bureau of United States of America).

Responsibilities:-

·        Responsible for working with company guidelines, respond to consumer calls, questions, and requests in a timely and complete manner.

·        Meeting acceptable level of work performance standards.

·        This position requires strict compliance with all federal and state laws since it is credit bureau and follow its procedures.

·        Calm annoyed callers, repair trust, locate resources for problem resolution & design best solutions.

·        Assist them to maintain credit score.

Achievement:-

Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Qualifications

ACADEMIC QUALIFICATIONS:

·        Post Graduate Diploma in Clinical research from Indian Institute of Clinical research.

·        Bachelor of Science, Birla College, Mumbai University, scoring 55% (2006)

·        Higher Secondary Certificate, RADAV College, Maharashtra Board, scoring 60% (2003)

·        Secondary School Certificate, Maharashtra Board, scoring 66% (2001).

Personal Details:

·        Father’s Name : Jainath. Nimbhore

·        Date of Birth : 3^rd October 1987

·        Gender : Male

·        Nationality: Indian.

·        Languages : English, Hindi, Marathi

Independent Coursework

·        Ms- Word, Excel.                               Reports

·        Outlook (Internet)                               Emailing to Customer

Interests

Extra-Curricular Activities:-

·        3 months basic Military training in Adventurous Activities, Personality Development Programme.

·        Learnt to make Rangoli painting and Glass painting. Won All India Inter- school painting competition.

·        Travelling: Love travelling so organizing and arranging trips with group of friends, exploring new places.

        Cooking, Watching TV and Movies.

Declaration:

I hereby declare that all above information furnished are accurate to the best of my knowledge

Sunita Nimbhore

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