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ANNA GERNERT
3 Brickman Way
Ladys Island, SC
29001
(612) 559-9876
anna.gernert@gmail.com
SUMMARY
A dedicated and
enthusiastic technology generalist who specializes in bringing new technologies
into organizations implementing and supporting them.
EXPERIENCE
Field Representative, Nielsen Media Research, Minneapolis, MN, 4/07 - 5/09
- Install, maintain, and troubleshoot proprietary hardware and software devices used to collect television and media viewing data.
- Manage and maintained geographic assignment of numerous households.
- Provide stellar customer service, ensuring a positive experience.
- Achieved top performing market continuously since go live date achieving 95% performance in designated market area.
Lotus Notes/Notes Web/BlackBerry Support, CDI/Ameriprise, Minneapolis, MN, 12/05 - 9/06
● Supported and migrated 10,000 Lotus Notes user accounts
● Supported conversion from Lotus Notes to Microsoft Exchange, Outlook
Web Access, BlackBerry setups and conversions
Lotus Notes Administrator, Tresera Consulting/Allianz, Spring Lake Park, MN. 8/05 – 11/05
● Lotus Notes Administration (6.4.x)/Engineer
● Email Migration (Exchange 2003, Lotus Notes/Domino 6.5.x), CMT,
Ironmail, Legato Mail Extender/Examiner
Lead Technician/Migration Lead, Independent Contractor, Twin Cities Metro Area, MN,
1/04 – 8/05
● Lotus Notes/Exchange Administrator
● Migration Technician, NDS to AD, Groupwise to Exchange (The Toro
Company, HP), Wingra
● Migration Lead, Windows XP to Windows Embedded/Citrix (ZLB, K-Force)
● Support/Lead Technician, PC, Printer Installations, Network/Desktop
upgrades including Cisco routers and switches Jet Direct, Jet Admin (Crossmark,
K-Force, HP)
● Lifecycle Upgrade and Migration, Network, PC and POS (BLM, Volt,
Wells Fargo)
● Second Level Help Desk Lead (The Computer Merchant)
● Build and administer security servers (Nessus, LanGuard, Snort)
Communications Specialist. ISD #15 – Saint Francis School District, Saint Francis, MN,
3/01-1/04
● Supported 1200+ Desktops (Windows 3.x-9x.XP,2000, Mac System
6.x-9.x, X, Apple IIe),
● Managed a team of 10 techs
● E-mail Administration (Lotus Domino/Notes on NT, 2000 and SuSE
Linux), Spam Filtering (GFI Mail Essentails and Mail Security), Internet
Filtering (Cornerpost, Chaperon2000)
● Network Administration and Server Administration (Windows Server
NT-2000-2003, ISA, Novell 4-6, Cisco Routers and Core Switches)
● Telecom Management, PBX and Voice Mail Administration, Maintenance
and Wiring (Nortel, Bay Systems QNX)
● Webmaster (Intranet/Extranet, IIS, Apache, Websphere, Visual Basic,
Lotus Script), Application and SupportTraining, District Backup (BackUp Exec)
and developed Linux based SAN solution
● Systems Migration (Novell 3.x-6.x, Novell to MS 2000 Server, NT4 to
2000, MacIntosh to PC)
● Network Security (ISA, Snort, Nessus, LAN Guard, EtherPeek)
● TIES Coordinator and Database Administration (Oracle, SQL, MySQL)
● Windows Scripting, Visual Basic and Lotus Script programming
● Audio Visual and Public Address System Repairs and Support.
Network Technician, Mesaba Airlines, Bloomington, MN, 12/00 – 3/01
● Desktop and Application Support and Administration of 0ver 500
desktops (Windows 9x-2000), First and
Second Level Help Desk Support
● Network Maintenance & Administration (Novell, NT, 2000)
● Lotus Notes/Domino Administration (AS/400)
● Windows Embedded Support (Citrix)
Web Developer/Systems Administrator, Floating Head, LLC, Goshen, NY, 5/98 -1/01
● Website Creation and Development
● Managed team of 7 content and site managers
● Project Management (MS Project)
● Server Setup and Administration (Linux, Redhat, SuSE, BSD)
● Web Content Management (ColdFusion, IIS, Apache, AOL Server,
Netscape Server, ZOAP, MySQL)
● Website Marketing and search engine positioning
● Programming and Development (Java Scripting, CGI, PERL, Cold Fusion
programming)
● Event and Tradeshow Planning and presentation
● Graphic Design (Adobe Photoshop, Illustrator, MS PhotoDraw 2000)
● Staff and end user training
Network Manager, Johnson Institute, Saint Paul, MN, 4/98-5/99
● Developed, Maintained and Supported Network (Windows 9.5)
● Database administration (MS SQL, Access)
● Website Development (IIS, Frontpage)
● E-mail Administration (Exchange)
● Desktop and Application Support, Mac to PC Conversion
● Windows 3.1 to 95 upgrades
Adjunct
Professor, Anoka Ramsey Community College, Anoka -
Cambridge, MN, 3/98 – 11/98
● Created lesson plans and taught PC Repair and Troubleshooting class
Network Technician/Electronic Production
Coordinator, Hazelden, Center City, MN, 5/95 – 3/98
● Network and Desktop Support of over 1500 Desktops (Windows 3.x-9x,
Mac System 6.x-7.x)
● Application Training (MS Office, Inhouse applications)
● Network (Novell 3-4) and Email (cc:Mail) Administration
● Web Development (Apache, Cold Fusion)
● OCR to Web content conversions (PublioTech)
● Windows 3.11 to 95 Migration (Entire network)
● Mac to PC Conversion (300 Machines converted)
● cc:Mail to Exchange Conversion
Technology Manager, Career Dynamic Seminars, Carlsbad, CA, 8/92 – 4/95
Network Support (LANtastic)
● Application Support (WordPerfect, cc:Mail, Lotus 1-2-3)
● Desktop Support of 100
Clients (Windows 3.x, GeoWorks)
● Geoworks to Windows 3.1x migration
● Created, maintained and developed company BBS (Mustang/Wildcat BBS)
to facilitate collaboration and document sharing
● Produced Real Estate Seminars and managed road team
● Event Planning and Coordination
EDUCATION
Associate Degree
Major:
Humanities
Minneapolis
Community College, MN US
Bachelors Degree
Major: English
Hamline
University, MN US
Masters Degree – In progress
Masters of
Information Systems Management – Enterprise Information Security
Walden University,
MN US
LICENSES/CERTIFICATES/ADDITIONAL
TRAINING
Microsoft Certified Professional – MCP
(3148450)
Managing and
Maintaining a Microsoft Windows 2003 Environment
Planning and
Maintaining a Microsoft Windows Server 2003 Environment
Designing Security
for a Microsoft 2000 Network
Installing,
Configuring & Administering Microsoft Windows XP
Installing,
Configuring & Administering Microsoft ISA Server
Global Knowledge
Project
Management Essentials 4/1/2003
NOTES AND ACTIVITIES
Volunteered at Yokohama International
School and Yokohama High School, Summer 2009
Volunteered at Johannes Kepler Gymnasium,
Leonberg, Germany teaching English, Spring 2004
Volunteered at Behrhorst Institute in
Chimaltenango, Guatemala 1 month, Summer 2004
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