Entry Level Network Administrator Resume Format in Word Free Download -->

Entry Level Network Administrator Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Carlie Banning
309 Danvers Circle
Newark, DE 19001
302-750-9876
carlie@msn.com


- Network Administration/Desktop Support Engineer -


Summary of Qualifications

- Industry Certifications:
            - Cisco: CCENT, CCNA
            - Microsoft: MCTS – Windows 7
            - CompTIA:  Network+, A+
- 11 years well-rounded professional IT experience including Network Administration, Desktop Support, and Helpdesk support level I, II, and III, with Customer Service emphasis.
- Expert knowledge of PC hardware, Windows OS (2000, XP, 7), and MS Office Products (XP, 2003, 2007, 2010).
- Advanced knowledge of TCP/IP networking principles and technology.
- Remote access troubleshooting/support experience.
- Excellent communication and interpersonal skills with the ability to work in and contribute in a team environment.
- Excellent troubleshooting and critical thinking skills with the ability to identify and develop resolutions to complex problems.
- Self-motivated with the ability to follow directions, complete time-sensitive tasks and meet deadlines with minimal supervision in a fast-paced, high stress environment.
- Strong planning and organizational skills, with the ability to document processes and procedures.
- Excellent customer service skills with the ability to use discretion in handling confidential information.
- Outstanding research and investigative skills with follow-through
- Effective and informative communicator with training/coaching experience.
- Detail-oriented with strong work ethic.
- Quick learner with ability to retain and assimilate.
- Bachelor of Science: Information Technology - Network Administration (Fall 2013)







Technical Skills

Remote Access: Join.Me, PCAnywhere, TeamViewer, LogMeIn Pro2, VPN, Telnet, SSH, WAN, Netmeeting
Microsoft OS: MS-DOS, Windows 95/98/Me, Windows 2000, Windows XP, Windows Vista, Windows 7, Server 2000, Server 2003, Server 2008, Exchange 2010
Microsoft Applications: Word, Excel, Outlook, Access, PowerPoint, FrontPage, Publisher, Visio, Internet Explorer, Office Communicator, Office XP, Office 2003, Office 2007, Office 2010, MS Security Essentials, SteadyState
Protocols: TCP/IP, DHCP, DNS, ARP, ICMP, FTP, HTTP, NTP, NAT, SMTP, Telnet, POP3, SSL, SSH, RDP, LDAP, TCP, UDP, IPsec, Kerberos, RIP, RIPv2, IGRP, EIGRP, PPP, HDLC, Frame Relay, STP, CDP, VTP, NAT, PAT
Wireless: SSID, 802.11a, 802.11b, 802.11g, 802.11n, WAP, WPA, WEP, WPA2
Hardware: Dell Laptops, Desktops, Servers, and Switches. Cisco routers and switches. HP, Toshiba Laptops.
Other: VIPRE Enterprise Anti-virus, Groupwise, SonicWall devices, Connectwise, Dell 3248 Switches, Cisco IOS, Cisco 2950, 3550 switches, Cisco 2500, 2600 Routers, Active Directory, Citrix, IBM Mainframe, TCP/IP, Symantec Norton Antivirus, Symantec Norton Ghost, Symantec pcAnywhere, McAfee Antivirus, McAfee Endpoint Encryption, QWS3270, ACF2 Administration, VPN, SSH, ACL’s, Remote Desktop, LAN, WAN, Desktop Support, PC Technician, Wireless LAN, VLAN’s, Remote Access, Juniper Networks secure meeting, Adobe Acrobat Reader, Adobe Photoshop, VMWare Workstation, Server, Hyper-V virtualization, Remedy Helpdesk, etc.
Telecommunications: Avaya, EvolveIP
*Mac and iMac experience


--Professional Experience--


DuPont Performance Polymers (Newark, DE)             March 2011 – present

IT Site Specialist

-         Primary IT network infrastructure and desktop support technician for Tralee Park jobsite, supporting over 250 employees and 3 buildings.
-         Responded to IT work requests in a timely and efficient manner.
-         Troubleshooted and resolved all PC hardware/software issues and network connectivity issues including: device replacement, TCP/IP configuration, software configuration.
-         Installed, repaired, configured, and upgraded desktop workstations and laptops.
-         Created, maintained, and installed desktop images.
-         Utilized remote desktop and other remote administration tools to troubleshoot and resolve desktop and network issues remotely.
-         Added/deleted/moved/changed/configured user and machine accounts in Active directory.
-         Implemented/changed File/Folder security permissions.
-         Managed user and group accounts and associated permissions.
-         Resolved wired and wireless network connectivity issues relating to PC’s, switches, routers, firewalls, cabling, file servers, DNS, DHCP, TCP/IP, shared network drives, etc.
-         Performed tape drive backups.
-         Provided networking media support: created patch cables, punched down cables, traced/tested lines, performed cable runs, etc.
-         Installed, repaired, configured local and network printers and faxes.
-         Documented all work; created and archived support documentation for future reference.

State of Delaware – DHSS (New Castle, DE)              Aug 2003 – March 2011

Network/Telecommunications Technician III

-              Provided senior level support for largest department in state with 12 different divisions, 4000+ end users, and multiple site locations across the state.
-              Achieved highest levels of productivity within high-volume environment that handles an avg. of 4000-5000 calls per month.
-              Securely reset passwords for various systems and applications including: mainframe, network/domain, Citrix, Avaya voicemail, and other internal applications.
-              Patiently advised and trained end users on the operation and capabilities of hardware and application software.
-              Performed small and large-scale PC/laptop installations, configurations, repairs, desktop migrations, and hardware/software upgrades.
-              Performed network infrastructure upgrades including installation and configuration of hubs and switches, new cable runs, and cable management.
-              Performed higher-level system administration such as installing and assigning new devices to the network, and addition/deletion of user accounts and associated security permissions within Active directory.
-              Developed and maintained images for new PC’s
-              Tested software for functionality and reliability, including testing of proprietary Helpdesk software.
-              Globally communicated IT service alerts (outages, updates, interruptions, changes, etc.) and other informative departmental communications via email.
-              Set up and facilitated secure online meeting sessions for end users, vendors, and contractors.
-              Scheduled, tested, and facilitated Avaya telephone bridge requests/ teleconferences for department users, vendors, and contractors.
-              Received, documented, and routed incoming paperwork for systems access.

Advanced Power Control, Inc. (Newark, DE)         Sep 2000 – Sep 2002

Desktop Support/LAN Administrator

-              Provided senior level technical support for company’s internal network and PC’s as well as external clients’ workstations and servers.
-              Provided day-to day general support of internal network including general PC repairs and installations, hardware and software upgrades, desktop migrations, and resolving network connectivity issues to servers and peripheral devices.
-              Built, configured, and installed PC workstations and servers per client specification for use on proprietary networks.
-              Installed, configured, tested, and utilized virtualization software (VMware) for use as OS emulator on proprietary servers.
-              Repaired, replaced, and/or upgraded client servers and workstations for use on client networks.
-              Tested connectivity and communication between proprietary network devices and servers on client networks, including remote access.
-              Responded to client service requests in a timely and efficient manner.
-              Collaborated with other technical staff to troubleshoot complex programming and/or network issues with proprietary networks.
-              Provided technical support via telephone, utilizing remote desktop software.
-              Supported end users using remote access software PcAnywhere.
-              Performed on-site visits to repair and troubleshoot technical issues that could not be resolved remotely.
-              Supported sales associate and technician laptops including upgrades, configurations, migrations, and remote access issues.
-              Procured, tracked, documented, and maintained inventory.

Education

Bachelor of Science, Information Technology (Network Administration Emphasis)

Western Governors University                                                *projected Fall 2013


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