Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Newark , DE
19001
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Carlie
Banning
309 Danvers Circle
302-750-9876
carlie@msn.com
- Network
Administration/Desktop Support Engineer -
Summary
of Qualifications
-
Industry Certifications:
- Cisco: CCENT, CCNA
- Microsoft: MCTS – Windows 7
- CompTIA: Network+,
A+
-
11 years well-rounded professional IT experience including Network Administration, Desktop Support, and Helpdesk support level I, II, and III,
with Customer Service emphasis.
-
Expert knowledge of PC hardware, Windows OS (2000, XP,
7), and MS Office Products (XP, 2003, 2007, 2010).
- Advanced knowledge of TCP/IP networking
principles and technology.
- Remote access troubleshooting/support
experience.
- Excellent communication and interpersonal
skills with the ability to work in and contribute in a team environment.
- Excellent troubleshooting and critical thinking skills with the ability to
identify and develop resolutions to complex problems.
- Self-motivated with
the ability to follow directions, complete time-sensitive tasks and meet
deadlines with minimal supervision in a fast-paced, high stress environment.
- Strong planning and
organizational skills, with the ability to document processes and procedures.
-
Excellent customer service skills with the ability to use discretion in
handling confidential information.
-
Outstanding research and investigative skills with follow-through
-
Effective and informative communicator with training/coaching experience.
-
Detail-oriented with strong work ethic.
-
Quick learner with ability to retain and assimilate.
-
Bachelor of Science: Information Technology - Network Administration (Fall 2013)
Technical
Skills
Remote Access: Join.Me, PCAnywhere,
TeamViewer, LogMeIn Pro2, VPN, Telnet, SSH, WAN, Netmeeting
Microsoft OS: MS-DOS, Windows 95/98/Me, Windows 2000, Windows
XP, Windows Vista, Windows 7, Server 2000, Server 2003, Server 2008, Exchange
2010
Microsoft Applications: Word, Excel, Outlook, Access,
PowerPoint, FrontPage, Publisher, Visio, Internet Explorer, Office Communicator,
Office XP, Office 2003, Office 2007, Office 2010, MS Security Essentials,
SteadyState
Protocols: TCP/IP, DHCP, DNS, ARP, ICMP, FTP, HTTP, NTP,
NAT, SMTP, Telnet, POP3, SSL, SSH, RDP, LDAP, TCP, UDP, IPsec, Kerberos, RIP, RIPv2,
IGRP, EIGRP, PPP, HDLC, Frame Relay, STP, CDP, VTP, NAT, PAT
Wireless: SSID, 802.11a, 802.11b,
802.11g, 802.11n, WAP, WPA, WEP, WPA2
Hardware: Dell Laptops, Desktops,
Servers, and Switches. Cisco routers and switches. HP, Toshiba Laptops.
Other: VIPRE Enterprise Anti-virus,
Groupwise, SonicWall devices, Connectwise, Dell 3248 Switches, Cisco IOS, Cisco
2950, 3550 switches, Cisco 2500, 2600 Routers, Active Directory, Citrix, IBM Mainframe,
TCP/IP, Symantec Norton Antivirus, Symantec Norton Ghost, Symantec pcAnywhere, McAfee
Antivirus, McAfee Endpoint Encryption, QWS3270, ACF2 Administration, VPN, SSH,
ACL’s, Remote Desktop, LAN, WAN, Desktop Support, PC Technician, Wireless LAN, VLAN’s,
Remote Access, Juniper Networks secure meeting, Adobe Acrobat Reader, Adobe
Photoshop, VMWare Workstation, Server, Hyper-V virtualization, Remedy Helpdesk,
etc.
Telecommunications: Avaya, EvolveIP
*Mac and iMac experience
--Professional
Experience--
DuPont Performance
Polymers (Newark, DE) March 2011 – present
IT
Site Specialist
-
Primary
IT network infrastructure and desktop support technician for Tralee Park
jobsite, supporting over 250 employees and 3 buildings.
-
Responded
to IT work requests in a timely and efficient manner.
-
Troubleshooted
and resolved all PC hardware/software issues and network connectivity issues
including: device replacement, TCP/IP configuration, software configuration.
-
Installed,
repaired, configured, and upgraded desktop workstations and laptops.
-
Created,
maintained, and installed desktop images.
-
Utilized
remote desktop and other remote administration tools to troubleshoot and
resolve desktop and network issues remotely.
-
Added/deleted/moved/changed/configured
user and machine accounts in Active directory.
-
Implemented/changed
File/Folder security permissions.
-
Managed
user and group accounts and associated permissions.
-
Resolved
wired and wireless network connectivity issues relating to PC’s, switches,
routers, firewalls, cabling, file servers, DNS, DHCP, TCP/IP, shared network
drives, etc.
-
Performed
tape drive backups.
-
Provided
networking media support: created patch cables, punched down cables,
traced/tested lines, performed cable runs, etc.
-
Installed,
repaired, configured local and network printers and faxes.
-
Documented
all work; created and archived support documentation for future reference.
State of Delaware –
DHSS (New
Castle, DE) Aug 2003 – March
2011
Network/Telecommunications
Technician III
-
Provided
senior level support for largest department in state with 12 different
divisions, 4000+ end users, and multiple site locations across the state.
-
Achieved
highest levels of productivity within high-volume environment that handles an
avg. of 4000-5000 calls per month.
-
Securely
reset passwords for various systems and applications including: mainframe, network/domain,
Citrix, Avaya voicemail, and other internal applications.
-
Patiently
advised and trained end users on the operation and capabilities of hardware and
application software.
-
Performed
small and large-scale PC/laptop installations, configurations, repairs, desktop
migrations, and hardware/software upgrades.
-
Performed
network infrastructure upgrades including installation and configuration of
hubs and switches, new cable runs, and cable management.
-
Performed
higher-level system administration such as installing and assigning new devices
to the network, and addition/deletion of user accounts and associated security
permissions within Active directory.
-
Developed
and maintained images for new PC’s
-
Tested
software for functionality and reliability, including testing of proprietary Helpdesk
software.
-
Globally
communicated IT service alerts (outages, updates, interruptions, changes, etc.)
and other informative departmental communications via email.
-
Set
up and facilitated secure online meeting sessions for end users, vendors, and
contractors.
-
Scheduled,
tested, and facilitated Avaya telephone bridge requests/ teleconferences for
department users, vendors, and contractors.
-
Received,
documented, and routed incoming paperwork for systems access.
Advanced
Power Control, Inc. (Newark,
DE) Sep 2000 – Sep 2002
Desktop Support/LAN Administrator
-
Provided
senior level technical support for company’s internal network and PC’s as well
as external clients’ workstations and servers.
-
Provided
day-to day general support of internal network including general PC repairs and
installations, hardware and software upgrades, desktop migrations, and resolving
network connectivity issues to servers and peripheral devices.
-
Built,
configured, and installed PC workstations and servers per client specification
for use on proprietary networks.
-
Installed,
configured, tested, and utilized virtualization software (VMware) for use as OS
emulator on proprietary servers.
-
Repaired,
replaced, and/or upgraded client servers and workstations for use on client networks.
-
Tested
connectivity and communication between proprietary network devices and servers
on client networks, including remote access.
-
Responded
to client service requests in a timely and efficient manner.
-
Collaborated
with other technical staff to troubleshoot complex programming and/or network
issues with proprietary networks.
-
Provided
technical support via telephone, utilizing remote desktop software.
-
Supported
end users using remote access software PcAnywhere.
-
Performed
on-site visits to repair and troubleshoot technical issues that could not be
resolved remotely.
-
Supported
sales associate and technician laptops including upgrades, configurations, migrations,
and remote access issues.
-
Procured,
tracked, documented, and maintained inventory.
Education
Bachelor
of Science, Information Technology (Network Administration Emphasis)
Western
Governors University *projected
Fall 2013
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