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ELIN Getchell
objective
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To obtain a
position which can offer me a rewarding experience, a challenge and a
continued utilization of my professional growth.
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PROFESSIONAL Experience
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JuL. 2008-Mar. 2011
Jan. 2007-jul. 2008
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River
Bank North Andover MA Acquisition
Assistant Vice President of Operations
Oversees and
manages the day to day operations of Deposit Servicing, Electronic Banking,
Legal, Retirement Services and the Call Center. Writes and reviews all deposit operations
and branch procedures, to ensure the bank is in compliance. Works hand and hand with the BSA/Compliance
Officer on all operational audits to gather data and address any areas of
concern. Direct contact to help and
assist branches in decision making, questions and customer related problems. Attends bi-weekly manager and assistant
manager meetings to address new policies, procedures and regulations. Accepts input on ways to improve areas within
the operations department. Team lead
and project manager for People’s United/Riverbank conversion. Implementation and follow through of all regulation
changes. Project Manager for Opt in-ATM/Debit
card overdrafts, Item Processing, Branch Capture, Xstream checking product
development and additional projects at the request of the EVP. Participates in monthly meetings with the
Compliance Committee, IT Steering Committee and the Customer Experience
Committee. Mentors, coaches and trains
new branch managers and assistant managers. Works the development process of any new bank
products and services. Attends annual
conferences and seminars to bring back new and updated information with our
Core systems and vendors, which in turn will help develop the success of the
bank. Current with all highly
regulated areas, such as
Sovereign
Bank Nashua NH
Community Banking Manager II / Bank
Officer
Managing the overall success of
the branch and my fellow co-workers. Coaching
all of my team members to the best of their ability and training up to promote
within. Preparing and overseeing all
expense reports, budget and inventory; for my cost center. To include the following: fee retention,
supplies, over’s and shorts, G/L’s, payroll, etc. Managing the branch
business portfolio and prospecting for new commercial lines, term loans and
commercial mortgages up to $500,000.00. Working the top 75 customers’ households;
acting as their personal banker. Contributing to community involvement by
attending the Nashua Chamber of Commerce, Nashua Boys and Girls Club, IUGO, Muscular
Dystrophy and Cystic fibrosis events.
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dec.
2005-jan. 2007
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TD Banknorth Plaistow NH
Customer Sales and Service Manager IV and PHH Mortgage Representative
Managing the overall daily branch operations. Tracking daily, weekly and quarterly sales
results. Conducting weekly sales meetings and coaching a branch of 20 team
members; to meet their maximum potential.
Responsible for the yearly sales plan, customer issues and resolution.
Successfully training of all new team members, while maximizing branch
productivity. Dealing with all human resource
related matters. This is to include reviews, probationary issues, promotions,
etc. 100% responsible for the branch
audit results for two separate facilities.
Working mortgage applications up to one million dollars.
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jan. 2005-dec. 2005
jan. 2004-jan. 2005
mar. 2002-jan. 2004
Oct. 2000- may 2001
apR. 2000-Oct. 2000
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Sovereign Bank Salem NH
Assistant Branch Manager and Annuity
Specialist (promoted)
Implementing and carrying out all sales
activities, including the referral process. Assisting in meetings and
trainings. Supervising a large branch of
10 team members, in absence of the manager. Weekly scheduling of regular time and
vacation time. Managing the finance
portfolio. Coaching and assisting
other team member, while encouraging them to achieve their goals above and
beyond the standards.
Sovereign Bank Pelham NH
Senior Personal Banker and Annuity
Specialist (promoted)
Guiding and direct customers
into a variety of different products, including life insurance and
annuities. Maintaining customer
relationships, in all aspects of the bank.
Providing exceptional customer service and sales.
First Essex
Bank/Sovereign Bank Pelham NH Acquisition
Customer Service Representative (promoted)
100% sales oriented. Main focus is to meet the branches sales
goals and assist the customers with every need. Opening of all customer accounts and
promotional products, while effectively cross selling based on the individual
need. Ensuring and carrying out all
compliance issues, regulatory policies and procedures. Processing loan applications and closing
loans. Ordering all branch supplies
and keeping track of our yearly supply budget.
First Essex Bank Lowell MA
IEH Specialist (promoted)
First Essex Bank Lowell
MA
GL Researcher / Back up to Legal Research Specialist (promoted)
First Essex Bank Lowell MA
File Maintenance Coordinator / Back up to
Savings Bond Representative
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education,
Skills & Qualities
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Licenses
& Certificates:
MA
Notary License, MA Insurance License, Supervisory Skills Certification, Excel
Certified, Effective Management and Fundamentals of Banking Certifications.
*In the process of my PMP
Certification.
(Already received the required 35
credits and am currently in the application phase.)
Training: Extraordinary Sales Leadership,
Coaching and Counseling, Interviewing Skills, Nuts and Bolts of Supervision,
Levies, Garnishments and Attachment Training, Service Performance, IRA Training,
Advanced IRA training, Bank Regulation Classes, Compliance, Cash Management,
Diversity Training, FDIC Training, Principles of Banking, Effective Management
Training, Active Listening, Coaching with Insight, Coaching for success,
Communication Styles, Breaking the Silo Mentality, Possibility Thinking I and
II, Data Warehouse and Query Training.
Computer
Skills / System Knowledge:
Proficient
in MS Office (Word, Excel, PowerPoint, Access and Project), Experience
working with the following systems; Metavante/FIS, RMS, Fiserv, Sam, Open
Solutions-Total Plus, Brad, IS View, Digital Insight,
Personal
Qualities: Exceptional leadership and
coaching ability, quality customer service, intricate problem solving skills,
supervisory experience in small and large groups, fast paced, creative,
productive, strong analytical proficiency, proactive,
detail oriented and a team player with strong organizational skills.
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Awards
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Multiple 100% Mystery Shops Top Audit Recognition
Exemplary Customer Service Award You made a Difference Award
Rookie of the Year Department of the Year
Friendlier, Easier, Better Award Best Banking Idea Award
Excellence
Awards 2008, 2009, 2010 5 Years
of Service Award
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Elin Getchell
Elin@gmail.com
C: 603-275-9876
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