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Prattville , AL 36001
Florida Panama City , Florida
U.S. Telecommunications Center
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Dahlia Shipp
309
Covered Bridge Pkwy
334-365-1230
Dahlia.Shipp@att.net
Work Experience
Technical Lead, Windows Security Division – GS13
(Currently Acting Section
Supervisor - Windows Security Section)
DISA Montgomery
August 2008 – Present
Technical Lead,
Server Security
to Present
Defense Enterprise
As the Technical Lead of Server Security, oversees
planning, coordination, management and implementing the Information Security
(INFOSEC) for over 1,600 mid tier servers located in four continents. Leads a team of 10 expert Information
Assurance Security Officers (IAOs) to work with over 200 system, database and
SAN administrators to ensure confidentiality, integrity, and availability of
systems and data by mitigating security vulnerabilities of all mid tier
operating systems (Microsoft Windows 2000, 2003, 2008, 2008 R2, Microsoft
Exchange, Blackberry Enterprise Server).
Reviews, analyzes and writes INFOSEC policies and guidelines for
effective monitoring, control and audit of security posture. Promotes sound and business friendly security
principles that ensure rigorous application of National Security Agency (NSA)
Security Technical Implementation Guide (STIG).
Maintains supervisory security surveillance of assigned servers on the
Enterprise Security Posture System.
Participates in the policy and planning at the DISA corporate level in
Server Operations and Security matters to ensure the most efficient and
effective security practices and tools are employed for the Air Force customer,
an account in excess of $195 million per year.
Specific Accomplishments:
- SMI-ELS Singularly Managed
Infrastructure Project
- Project of the Year Award April 2009
- Certificate of Achievement Award April
2009
- Security + Certification June 2009
- Leadership Development Training I, II
and III 2010
- ITIL Version 3 Foundation
Certification August 2010
- Leadership Skills and Team Development
for IT and Technical Professionals, November 2011
- Securing & Administering Windows
2008 Server February 2011
- Lead role in five FSO reviews
resulting in full accreditation
Team Lead – DoD Windows Technical Support – GS13
DISA Montgomery
November 2004 – August 2008
As Senior
Windows, Exchange and Blackberry Administrator, supervised a staff of 15 expert
Windows system administrators to support all Computer Services Division
systems, web and email services, Department of Defense and Air Force customers'
systems in the largest Mid Tier Server Operations in CSD DISA. Worked with other three DECCs in
establishing, establishment of the Server Operations best practices, and Enterprise Central
Communications Center
Served as a
subject matter expert (SME), advisor to senior staff, and serviced customers.
Responsible for overall server operations of over 500 mid tier systems. Ensures optimal server operations by ensuring
and advising senior staff of operations strategy, equip-train-operate IT staff
necessary to support the installation, configuration, testing and management of
the operating systems and applications for serviced customers.
Specific Accomplishments:
- HBSS Certification
- BladeLogic Certification
- Project Lead for Email Consolidation
to single Microsoft Exchange environment for 18 CSD DISA sites
- Letter of Appreciation for superb efforts
during email migration from Chief, Corporate Systems Division,
Mechanicsburg June 2009
Exchange System Administrator – Unisys
DISA Montgomery
April 2004 – November 2004
Project Manager
and Lead Engineer for DISA-wide Email Consolidation Project leading a team of 5
expert Windows system administrators to build out 36 domain controllers,
cluster Microsoft Exchange Servers, Blackberry Enterprise servers, Outlook Web
Access servers and Defense Messaging System servers.
Managed DISA
Transformation Remote Management Project by traveling to DECCs San Diego, Denver , St Louis , Jacksonville , Norfolk ,
Chambersburg, Mechanicsburg, Ogden and Oklahoma
period) to DISA
sites for transformation remote management implementation. Met with site directors and staff on remote
management challenges and issues.
Elevated issues and facilitated resolution on behalf of the CSD Server
Operations.
Served as the site
Systems Engineer, and technical subject matter expert on serviced customers'
systems. Reviewed and assisted customers in developing requirement documents;
provided technical solutions and labor of efforts to customer account
representative for cost estimation, letter of estimate and bill of material
build. Led system implementation efforts
for arriving customer applications, while ensuring proper ESM monitoring to
system backups and follow-on support for day to day operations
environment.
Specific Accomplishments:
- Discovered
critical disk space issue (less than 10mb available) with primary Exchange
5.5 server due to lack of proactive maintenance that adversely affected
the server’s availability to clients within first week of employment.
Recommended and implemented an immediate disk space recovery plan and
offline defragmentation of the database utilizing Microsoft Exchange
Utility eseutil.exe to recovery 6 gigabytes of space. Analyzed server
configuration and reconfigured SMTP logging and deleted unneeded logs to
recovery another 2 gigabytes of space.
- Analyzed
evening shift user complaints of non-availability of Exchange server for
one to two hours each night utilizing PerfMon and discovered Exchange NIC
was peaked during nightly backup operations causing users to timeout due
to lack of bandwidth. Developed solution to enable a secondary NIC,
requested and configured IP and network drop, and requested Veritas team
utilize this NIC as a dedicated backup for Exchange to alleviate the
bandwidth issues.
- Assisted
Team 4 on two TDY’s to DISA Dayton for knowledge transfer and to prepare
servers for remote administration. Customers involved are AFKS, EDW and
Q303. Installed
- Exchange
Project Lead for DISA Email Consolidation which is currently in progress
to consolidate email services for all of the DISA Processing Elements and
the two SMC’s, to include an email archive solution. I have collaborated
with Active Directory Project Leads from DISA HQ, and operational leads at
Ogden, DISA OKC SMC and DISA Montgomery SMC building a team approach to
analyze and evaluate major system project requirements of considerable
complexity requiring a thorough understanding of all parameters affecting
and interfacing with the systems and users involved. I have reviewed the
user requirements and provided direction in the identification of any
problems and potential resolutions. Developed business rules to define a
standardized Exchange design and user configuration to include:
Standardized public folders, mailbox size limitations, location of .pst
files, database storage requirements and location, implementation of file
servers with home directories, backup and restore procedures and naming
conventions. Project is due to launch in two weeks at an off-site vendor
location where I will work directly with team members and the vendor to
install and standup Active Directory root servers for testing and
deployment and installation of Exchange 2003 at the SMC’s. Upon completion
of this phase, we will move to each Processing Element and migrate users
to Active Directory and implement Exchange.
Skillset includes:
·
Installing
and securing Exchange 5.5/2000/2003
·
Installing
and configuring connectors
·
Creating
and managing mail-enabled objects
·
Connecting
to Exchange with Outlook and Outlook Web Access
·
Checking
e-mail via mobile services
·
Navigating
the Exchange System Manager
·
Creating
storage groups and databases and routing
·
Building
a public folder replication model
·
Monitoring
Exchange activity using Server Monitor and Notifications
·
Manage
recipients, address lists, public folders, client configuration and
connectivity
·
Implement
plans and documentation for disaster recovery
·
Manage
backups and restores of Exchange
·
Migration
of users from separate mail systems
·
Perform
proactive preventative maintenance
Independent Consultant
State of Georgia
Nov 2002 – Apr 2004
Fayette County Board of Commissioners: Assisted in the development, configuration, installation, and
maintenance of networked systems including local area networks (LANs) and wide
area networks (WANs).
Perform routine network configuration management
functions. Installed, configured, and maintained operating systems components;
and workstations and installed updates and temporary fixes to existing
programs.
Provided technical support to customers who needed
advice, assistance, and training in applying hardware and software systems.
Imaged 40 Windows XP workstations utilizing Norton Ghost, configured and
installed any special functions and applications and deployed to upgrade users
from NT Workstations. Managed and implemented static IP network policies during
deployment.
Blue Cross/Blue Shield of Georgia : Implemented
security plan to perform Server Hardening to secure 2000+ servers throughout
the State of Georgia
Xerox Connect: Provided 2nd Tier support for
1000+ users to troubleshoot and
resolve customer reported incidents and report solutions in Remedy Trouble
Ticketing system.
Ronus Properties,
LLC/CNM Associates/New Market Management
Network Administrator
Commercial Real Estate
Investment/Development, Atlanta ,
Georgia
Sep 1993 – Nov 2002
Installed, configured, and maintained the
organization's LAN/WAN servers, workstations, switches, routers and firewalls.
Managed user accounts and permissions for new hires, changes and terminations.
Monitored network performance of a multiple hardware and software platform
interface at the most complex level to ensure high availability and performance.
Responsible for daily storage and backup of critical corporate information.
Performed software upgrades and patches to OS when needed. Acted as primary
organizational interface with vendor and provided internal analysis and
recommendations related to purchasing and installing hardware, software and
telecommunications equipment. Managed LAN/WAN security and the deployment of
appropriate security patches, hot fixes and software upgrades. Managed licenses
for all operating system-related software and application software.
Participated in the development of policies, procedures and resources that
standardized the functioning of the network. Maintained up-to-date
documentation of applications, systems and network environment. Enforced IT
standards and provided education to employees regarding compliance issues.
Duty Officer
Mar 1985- Sep 1993
Fast paced position of high responsibility requiring
accurate response to wildfires and other emergencies protecting one of Florida
May 1980 to May
1984
Responsible for the training and supervision of five
Communications Specialists. Duties
included operations of a secure telecommunications center in the European
Theatre. Stationed at Griffiss AFB, New York and Hahn
AB , Germany Texas
LICENSES/CERTIFICATES:
ITIL Foundation (IT Service Management)
Microsoft Certified Professional (MCSE)
Microsoft Security+
APPRAISALS and AWARDS:
DISA Project of the Year Award 2009
OTHER INFORMATION:
TOP SECRET security clearance
U.S. Citizen
Supplemental Information:
Highest pay grade held is GS-13 from
November 2004 to present Veterans' Preference: 5 Point
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