District Operations Manager Sample Resume Format in Word Free Download -->

District Operations Manager Sample Resume Format in Word Free Download

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Ruby  Zachwieja                                                              
Palatine, IL ▪ (847) 226-9876 ▪ ruby@yahoo.com

Leadership Profile
Seasoned sales and business operations manager offering 20+ years of success developing team-first work environments, elevating customer service levels, increasing sales revenues, improving operations, and achieving corporate goals. Hands-on, strategy-driven leader who strives to add top- and bottom-line value to every business transaction. Auto industry experience encompasses dealership buy-sells, terminations, new dealer packages, customer dispute resolution, customer buy-backs, litigation preparation, J.D. Powers customer service satisfaction, and dealer warrantees.
Areas of Expertise
Operations, Distribution, Administration, Personnel Development, Staff Training, Financial Analysis, Budget Development, Customer Service, Problem Solving, Cost Control


Leadership Summary
American Suzuki Motor Corp, Schaumburg, IL (2004–2011)
District Operations Manager, 2009–2011
District Service & Parts Manager, 2004–2009
Promoted to District Operations Manager and challenged to reduce warranty costs, increase accessory sales, and improve relations between corporate office and dealers in the field. Manage new car operations for 16 dealerships, administer policies and procedures, monitor and control costs, manage customer relationships at the dealer and corporate level, ensure proper staffing levels, and train and develop sales, service, and parts personnel. Prepare annual business plans and sales targets.
Business Impact
§  Reduced warranty costs 23% across 16 dealerships bringing warranty costs within district and regional goals.
§  Formulated and executed new operations plan that improved overall dealer sales 16% in the first 9 months and established a roadmap for long-term profitability; worked directly with all 16 dealers to implement operations plan and train personnel to be more efficient.
§  Defined and implemented new service and sales promotions that motivated dealers, improved revenues, and elevated customer retention levels; reestablished relationships between corporate and dealerships.

Kia Motors America, Inc., Chicago, IL (2002–2004)
District Sales Manager
Tasked with developing and managing 12 new car dealerships in the Northern Illinois area. Spearheaded daily sales operations, introduced dealer incentive programs, elevated under-performing and under-developed franchises, and developed new business opportunities.
Business Impact
  • Increased monthly new car sales nearly 40%; added four new dealerships in less than two years.
Daewoo Motor America, Inc., Chicago, IL (1999–2002)
District Sales / Business Development Manager
Managed multi-state sales district (metro Chicago, Detroit, and Cleveland) overseeing sales operations, franchise development, customer and dealer relationships, staffing and personnel development, sales incentive programs, and administrative tasks.
Business Impact
  • Developed the district from startup—zero franchised dealerships—to 30+ franchises in less than three years.
  • Consistently ranked in the top 5 out of 35 sales districts; generated $26,000,000 in gross annual sales.

Previous Experience
Senior Territory / Business Development Manager, Pennzoil/Quaker State Company, Chicago, IL
  • Managed eight-county sales territory; directed 185+ accounts and $1,700,000+ in annual sales.

Regional General Manager, K&L Loose-Leaf Products, Chicago, IL
  • Supervised 41 multicultural employees within a manufacturing facility; managed operations and sales, controlled inventories, built customer relationships, and established a cross-functional team environment.

Regional Distribution Manager / Business Manager, BMW of North America, Chicago, IL
  • Directed Regional Distribution operations handling more than 12,000 vehicles annually; defined and executed strategic plans, and worked directly with government agencies to ensure legal compliance, licensing, and proper vehicle documentation.
  • As Business Manager, managed operations for 79 dealerships; prepared 13 new dealer packages and 9 Buy-Sells within the Midwest Region.

District Sales Manager, Chrysler Corporation, Chicago, IL

Education
Bachelor of Arts, University of Wisconsin–Whitewater





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