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Center America Newark DE
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KAYLA
CHARLES
309 Dora
Moors Lane * New Castle, DE 19309 *
(302) 379-1230 * kayla@juno.com
Health Care, IT Professional with expertise in the
area of Data Center Management, Backup/Restore Administration, Continuity
planning, Disaster recovery, Project Management, Installing, Configuring and
Supporting software applications.
M.B.A, Business Administration Wilmington
University, Wilmington DE
B.S, Degree in Computer Information Systems, Goldey-Beacom College Wilmington DE
Bi-Lingual with fluency in Spanish
Professional Experience
Sr Disaster Recovery Analyst, GlaxoSmithKline., King of Prussia, PA 12/2010 - Present
- Successfully installed and configured
NetBackup Master/Media servers for Disaster Recovery exercises
- Recovered NeBackup 6.5 Catalog to
existing offsite hardware
- Successfully installed configured and
recovered solaris & windows servers using Avamar
- Successfully built 3.5 and 4.0 ESX
severs, and built Virtual Machines, configured ILOs
- Configured EMC storage and presented
them to ESX, Solaris, and IBM servers
- Configured EMC storage for proof of
concept Bunker project
- Successfully used Symmetric Management
Console for making changes to DMX storage
- Created documentation for performing
different NetApp tasks
- Successfully supported the conversion
of server backups from NetBackup to Avamar
- Configured Brocade switch for
utilization of NetApp storage and Tape libraries
Dispensing Nurse, Brandywine Counseling & Community Services, Inc. Wilmington,
DE 5/2010 - Present
- Daily administering Methadone to
clients as ordered by the Medical Director
- Administering PPDs taking vital signs
to new intakes
- Performing evaluation on dosage of new
intakes
- Maintaining accurate accounting of all
medication received and dispensed
- Safekeeping of all medication stock
and medical records to meet FDA, DEA and ADP compliance
- Collecting, processing and
interpreting clients urine samples
Field Reviewer, Unison of Delaware, Wilmington, DE 2/2010
– 5/2010
- Performed chart abstractions of care
providers, sites, facilities, medical records
- Performed chart keeping standards
review
- Performed hybrid chart abstractions
- Performed medicare risk adjustment
reviews
Sr Disaster Recovery Analyst, GlaxoSmithKline, King of Prussia, PA 6/2008 12/2009
- Successfully installed and configured
NetBackup Master/Media servers for Disaster Recovery exercises
- Recovered NeBackup Catalog to existing
offsite hardware
- Installed OS on Solaris servers, configured
NetApp Storage for Disaster Recovery exercises
- Created zones on Brocade switch for
Disaster Recovery exercises
- Responsible for monitoring Avamar test
backup system in a Linux environment
- Responsible for defining domains,
groups & retention policies in Avamar
- Successfully configured Backup and
Recovery of encrypted media using MSEO encryption
·
Expert in
troubleshooting in Networking, storage and numerous attached devices
- Expert hardware troubleshooting skills
including numerous tape libraries and tape drives
- Installation of NetBackup master and
media servers and client software via direct and remote installation
- Installation and configuration of NetApp
devices for disaster recovery testing purposes, setting up NFS/CIFS
volumes and mounting on Unix and windows servers
- Reconfigured the production NetBackup
master at an offsite facility using alternate media servers for recovery.
Independent Consultant, Millennium Pharmacy Systems Inc
Philadelphia, PA 2/2008 – 6/2008
- Supported new client installation
including resolution of user issues.
- Trained medical personnel in classroom setting
and one on one in the use of the Millennium Pharmacy Software
Staff Nurse, Fair Acres
Geriatric Center Lima
PA
·
Administered
medication daily to residents and monitored reactions
·
Performed
daily assessment on residents and created care plans; created incident reports
for issues involving the residents
Senior Disaster Recovery Analyst, GlaxoSmithKline King of Prussia, PA 2/2006 – 8/2007
·
Configured
NetBackup Master/Media Encryption servers for Disaster Recovery
·
Recovered
encrypted data for Disaster Recovery and encrypted databases for Disaster
Recovery
·
Created
storage solutions for the various Clinical Applications and Business Units
- Successfully planned and implemented Disaster
Recovery exercises with the Business Units; documented recovery procedures
- SME for all DR exercises involving the
NetBackup application
- Configured Brocade switch for
utilization of EMC storage and Tape libraries
- Recovered HP-UX, Solaris, and VM
slices in DR scenarios
Team Manager, MBNA America, N.A., Newark DE 2000 – 2005
- Performed root cause and resolution analysis on
production events
- Successfully developed, coordinated, implemented,
and evaluated quality improvement projects
- Developed Education Documentation for Operations personnel
- Provided support for Business Units to design their backup
strategy
·
Provided
24 x 7 Veritas NetBackup Support; created matrix to chart daily Veritas
NetBackup statistics
- Managed a team of UNIX System Administrators,
computer operators, Database Administrators; conducted performance reviews
- Managed Disaster Recovery support; managed
support of 500+ HP-UX and Sun Solaris systems new installs
- Designed process flow documentation to support
critical processes; maintained consistent internal controls
- Managed on-call escalation and notification for
production events; provided helpdesk support for end users
- Managed vendor support for system hardware and
software changes; assisted in problem determination and root cause
analysis
Unit Manager, MBNA America Newark DE
- Managed 13 computer operators providing
24 X 7 support, the Tape Library and offsite media storage
- Participated in Disaster Recovery
Exercises
- Assisted in the design of the
Backup/Restoration environment; Managed the Backup/Recovery process of
HP-UX, Solaris systems, and various databases
REFERENCES AVAILABLE UPON
REQUEST
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