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TECHNICAL
SKILLS
- Routers
(Cisco GSR, 7500, 7000, 5300, 4000, 3000, 2600, 2500, Terminal Servers:
2511), Nexus 7000, 5000, 2000
- Cisco
Switches (6500, 5000, 3500, 2900)
- Cisco
Wireless Access Points 1142 and 3502
- OC-192,
OC-48, OC-12, OC-3, DS3, T-1, and ISDN PRIs, Ethernet (Gigabit Ethernet,
Fast Ethernet) FDDI, Token Ring.
- Routing
Protocol (BGP4, OSPF, EIGRP), Routed Protocol (TCP/IP)
- Implemented
SNMP on devices to allow for network management
- F5
BigIP load balancer configuration and troubleshooting of VIPs and SNATs
- Utilized
of HP Openview Server for network management
- Implemented
traffic filters using Standard and Extended access-lists, Distribute-Lists,
and Route Maps
- Implementation
of HSRP, DNS, TFTP, and PRTG
- Punch
Blocks, Tone Tracers, Repeaters, T-BERD, Modems, CSU/DSUs
- Win
95/98, 2000, XP, Vista, Win7, Win-NT 4.0, Win Server 2000, 2003, 2008, MS
Office Suite
Applying Technology to Achieve
Organizational Goals
KENT WASHINGTON, School District – 4th
largest district in the State with 40 schools, 150 server, media carts in 2,200
classrooms, and 3,000 Cisco network devices.
School district systems and
processes not able to support ever-increasing demands of growing district.
DIRECTOR
OF TECHNICAL SYSTEMS 2008–Present
Develop and implement strategic and operational
plans, including budgets and forecasting for IT departments. Direct development and execution of
enterprise-wide disaster recovery and business continuity plan. Promote
strategic relationships between internal IT resources, government, vendors, and
partner organizations. Oversee full lifecycle IT / IS design including
planning, organization, and development as well as integration of systems. Negotiate software services and support
contracts. Pioneering introduction of technical documentation. Hold P&L
responsibility for $4.2 million budget with 3 direct and 14 indirect reports.
§ Converting old Nortel PBX and Voicemail system to Cisco Call Manager
VOIP reducing cost of supporting legacy equipment and introducing enterprise IM
and collaboration toolset used by entire school district.
§ Directed team that upgraded 1500 Cisco 1142, and 3502 wireless
access points to meet growing demands for in school wireless and utilize the
latest technology and hardware standards in six weeks.
§ Designed and implement core 6500’s replacement with Nexus 7000,
5000, and 2000’s
§
Introduced new clock and bell
system in school district that is centrally managed replacing a 20-year old
system. Controls all 40 schools’ unique schedules with a centralized IP based
solution. Uses VOIP phones for paging
and teacher notification in the event of school lockdowns.
§
Developed and deployed data
dashboards to technical systems group enabling easy access to real time data
specific to each group’s needs.
Dashboards contain data that is proactive in nature so each group can
see issues approaching before customers call in complaining.
§
Directed team that designed and
implemented budget tracking process that eliminated use of Excel and deployed
it on internal web servers. Enabled all
departments to use one budgeting tool across the entire district.
§
Reduced annual support costs
14% for 2009–2010 by re-evaluating contracts for hardware and software. Used actual usage data to further reduce the
annual costs 7% for 2010–2011.
MICROSOFT CORPORATION, Redmond, WA – Largest software producer in the world.
Dev/Test
Manager 2005–2008
Dev/Test
Engineer 2004–2005
Supported 24X7 hardware and software facility’s
capacity, power planning, and budgeting for Development and Test Lab of 8,500
servers.
Developed business case justifications, risk
and cost / benefit analyses for IT spending and initiatives. Partnered with multiple businesses during
software selection process (RFI, RPF).Coordinated with ITG TPM and other
procurement groups for vendor evaluation and contract maintenance on new
initiatives.Ensured compliance with applicable IT laws and regulations. Defined
appropriate IT tool sets. Hired and trained staff. Held P&L responsibility
for $12 million facility budget with 4 direct and 21 indirect reports.
§
Eliminated the need for 22
separate SANs enabling quicker support and more availability of storage to all
customers with new EMC DMX SAN was 500 terabytes and cost $3 million.
§
Created automated process for
tracking service request trends by hour and day. Enabled reallocation of support personnel to
match customer needs and trends.
§
Maintained and trouble-shot
Microsoft’s partner network egress connection consisting of F5 BigIP load
balancers.
§
Installed and configured
separate domain controllers and VLANs for each product client group.
§
Decreased implementation time
70% by introducing new storage technologies for lab.
§ Reduced the number of infections 66% by changing anti-virus update
process.
Network
Engineer 2000–2004
Served as member of 12-person 24X7 Global
Operations Center support for all Microsoft infrastructure with 7,000 mission
critical data center servers, 9,000 Cisco network devices, 250 worldwide sites,
and 150,000 desktop computers.
·
Maintained, monitored,
trouble-shot, and supported Microsoft's network and data security system
consisting of Cisco 2500, 2600, 7200, 7500, 6500 and 12000 routers; and 2900,
6500 switches.
·
Trouble-shot and fixed network
link failures on partial T1 connections up to OC-192.
·
Created and updated network
documentation to reflect actual network installation.
·
Developed training and trained
new hires and college interns.
Previous Positions Held:
Blue
Cross/Blue Shield, Network Analyst, Richardson, TX 1999
– 2000
·
Performed site surveys,
documentation, and configuration template for Token Ring to Ethernet
conversions at remote sites.
·
Installed and configured over
60 Cisco 2600 routers and 2900 switches.
·
Upgraded and added redundancy
to core network infrastructure utilizing Token Ring.
·
Designed and implemented
NTP structure for Y2K rollover.
Interactive
Business Systems, Consultant,
Brookfield, WI 1998–1999
Keytronic Corp, Server Administrator, Spokane, WA 1996
– 1998
Education and Certifications
Strayer University, Alexander, VA
BS Computer Networking, 2004
Certifications – CISSP, CCNA, CCNP, MCSE
NT4, Passed CCIE Written September 2011
Leadership Venue
Toastmaster
Club – President, 2008–2009
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