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Desktop Support Engineer
PROFILE
Career Progression
IT Support Engineer
Computer Technician
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Teresa Baker
309 LAUREN CIR* Wharton ,
WV 25208-9876 * 304.247.1230 * teresa@yahoo.com
Desktop Support Engineer
________________________________________________________________________
PROFILE
Quality-focused IT professional with A+
certifications plus 10+ years of experience as systems technician and
software/hardware support specialist. Proven ability to create and deliver
solutions that meet corporate objectives tied to business and technology
performance. Comfortable operating in a wide range of platforms and
environments. Effective communicator; able to explain complex processes in
easy-to-understand terms for end users. Skilled in proactive identification and
resolution of critical systems/network issues.
CORE COMPETENCIES:
n
New & Emerging Technologies
|
n
Testing & Troubleshooting
|
n
Application Administration
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n Systems & Network Upgrades
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n Windows Platforms
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n
Systems Integration/Migration
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n
User Training & Support Tools
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n
Client Needs Fulfillment
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n
Problem Identification/Analysis
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n Network Connectivity Issues
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n
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TECHNOLOGY SUMMARY:
SOFTWARE:
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DOS6.2 Windows/9x/NT/2000/XP/Vista,Windows7,home & pro
Microsoft Office 97/2000,2003,2007,2010/XPPro, WinFax Pro, Laplink Pro, McAfee Anti Virus, GHOST, Drive Copy,
Remote Desktop, PC Anywhere, NetMeeting, ,Symantec Norton Antivirus ,SEP
,Novell ,Microsoft Outlook, ,Lotus Notes .Bomgar,PrimaveraP6V7.0,SiteManager,Microstation,ARCGIS.AUTOCAD,SURVCAD
Etc…
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HARDWARE:
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IBM compatible PCs, workstations, Ethernet Protocols, Mother
Boards, Video & Sound Cards, Monitors, CD-ROM Drives, Memory Chips,
IDE/EIDE/SCSI/SATA Hard Drives & other devices, SCSI Controller Cards,
Tape Backup Drives, Optical Drives, Scanners, Printers
|
Career Progression
State
of West Virginia Office of Technology 2011- present
IT
Support Specialist
Perform New PC
Installs Load new OS transfer data setup all apps and configure on DOMAIN. ETC…
WHAYNE Supply (CATERPILLAR) 2010-2011
IT Support Specialist
Perform complete
rollout on all PC’s and Network Printers .Upgraded WinXP Pro to New OS Win7 pro
at Multiple sites.
SyCom 1998-Oct2009
IT Support Engineer
Perform
information technology support, project management, and general systems
administration duties supporting multiple sites across four states– the
nation’s 4th largest coal producing corporation.
Key Accomplishments:
n Customer Support
& Satisfaction – Achieved high level of customer satisfaction through
patient, methodical approach to problem resolution, with majority of calls
resolved within company’s time requirement. Turned around tense situations with
irate customers into positive outcomes.
n Promoted to
Corporate Headquarters
n Lead technician
responsible for networking, computer processing, application testing,
infrastructure maintenance and installation, PC support and computer repair,
technical support, helpdesk and system administration.
n Team member on
several technology upgrades to capitalize on emerging technologies and
application enhancements, including moving from Windows 95 to Windows 2000
Professional and then Windows XP Professional.
Computer Care 1997-1998
Computer Technician
n Systems Upgrade – Improved stability and performance of system and
network by upgrading Windows 98 to Windows XP Professional; saved all customer
data on existing PCs, built new computers, migrating existing applications, and
customizing configuration settings.
n Application Implementation – Enhanced remote access through
installation and configuration of VPN, Remote Desktop, and PC Anywhere,.
n Disaster Recovery – Reversed prior history of single-drive data
protection by implementing use of Ghost software to replicate image from primary
to secondary hard drive. Implemented disaster recovery procedures using
Veritas, Retrospect Pro, and Ghost.
Standard
Labs (Bethlehem Steel)
1984-1996
Branch Manager Coal Lab supervisor responsible
for all aspects of Quality Control maintaining all records responsible for all
equipment and employees scheduling and
duties. Resolving and responding to specific analysis to make sure coal is able
to ship on a daily basis. Keeping belt clean using small equipment such as a
BOBCAT etc.. to making sure no contamination to shipments.
CERTIFICATIONS
CompTIA A+ Certified Computer Technician
Verification #B07DTT0198 Candidate#1AF8B2
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