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Carlie Thayer
|
carlie@gmail.com
|
Qualifications
Certifications: Microsoft
Certified Systems Administrator (MCSA) – Server 2003
Microsoft
Certified Technology Specialist – Windows 7 Configuration
Technical Proficiencies: VMWare
ESX/vCenter
Microsoft SCCM,
Active Directory, Hyper-V, IIS
Windows XP, 7, Server
2003, Server 2008 R2
AutoIT
Wise
Package Studio
Areas of Expertise: Desktop/server
virtualization
Desktop
deployment and management (Windows XP, Windows 7)
Automated software and
OS deployment
Systems planning,
implementation, and documentation
Process improvement
and automation
IT best practices
Linux and Windows
server deployment and management
Integration
of external vendors and services
Professional
Experience
Torus
Insurance Jersey
City, NJ
Server
Infrastructure Specialist September
2011 - Present
·
Assigned as the IT infrastructure
lead for various business projects. Planned and deployed production systems for
these projects, working with external vendors when necessary.
·
Monitor production servers to ensure
stability and uptime.
·
Work with developers to setup and
maintain development environments.
Notable Accomplishments:
·
Implemented BranchCache to improve
network performance of file shares in branch offices.
·
Built infrastructure for Duck Creek
underwriting web portal. This portal beat revenue expectations by 180%.
·
Automated virtual server deployment,
allowing servers to be rapidly deployed from a template and configured to
corporate standards automatically.
·
Utilized DoubleTake as a DR solution
for critical SQL databases. Microsoft SQL Standard combined with DoubleTake
costs significantly less than obtaining a SQL Enterprise license for database
mirroring.
Desktop
Specialist August
2010 – August 2011
·
Responsible for maintaining
Microsoft Windows desktop infrastructure, including Microsoft SCCM 2007,
Microsoft Exchange 2010, and Blackberry Enterprise Services.
·
Testing and deployment of enterprise
software applications.
·
Maintain desktop hardware and
configurations that are up to current standards.
·
Member of global IT team with
presence in New Delhi, India and London, England.
Notable Accomplishments:
·
Led insourcing of US IT Helpdesk,
transitioning from 3rd party vendor. Response time reduced to
several hours down from 1 to 2 business days.
·
Developed and deployed Windows XP to
Windows 7 64-bit zero-touch upgrade.
Automated process was pushed out to approximately 250 employees and
required no intervention or assistance from IT technicians.
·
Lead IT representative for planning
and constructing new Jersey City office.
Ernst
& Young, LLP Secaucus,
NJ
Desktop
Packaging and Certification July
2009 – July 2010
·
Created Microsoft SMS packages,
advertisements, and collections for enterprise-wide application deployment.
·
Ensured all deployed applications
adhere to corporate standards while remediating compatibility issues.
·
Created installers for internally
developed software using Wise Installation Editor.
·
Created MSI transforms and scripted
wrappers for third party software deployment.
Notable Accomplishments:
·
Created Microsoft SMS packages that
were deployed to over 20,000 employees.
·
Involved in development and testing
of Windows XP SP3 / Internet Explorer 7 upgrade, during which every application
used within the company was tested for compatibility.
·
Administrated VMWare ESX environment
for application and package testing.
Technology
Support Specialist July
2007 – June 2009
·
Used critical thinking to
troubleshoot and resolve technology issues while meeting defined SLA.
·
Proactively reached out to end
users, informing them of new technologies that could be used in their day‐to‐day activities.
·
Assisted Infrastructure team with
special projects such as VoIP deployment, printer repairs, and network
upgrades.
Notable Accomplishments:
·
Consistently top‐ranked among all New Jersey
employees in number of helpdesk cases resolved. Received high performance
ratings and was promoted each performance cycle.
·
Member of the Configuration Peer
Group, a nationwide virtual team that identifies and troubleshoots high‐level technical issues.
·
Tested and documented new hardware
platforms.
·
Author of a monthly newsletter sent
to all technicians nationwide.
HostMySite.Com
(now part of Hosting.com) Newark,
DE
Technical
Support Representative March
2006 – June 2007
·
Troubleshoot client-side and
server-side website issues.
·
Configured dedicated and virtual
private servers per customer specifications.
·
Performed routine server maintenance
and optimization.
Notable
Accomplishments:
·
Managed
heterogeneous server environment with systems running Windows Server 2003,
Debian Linux, and Fedora Linux.
·
Provided a
wide range of services, from server configuration to coding assistance.
·
Gained
valuable experience in all widely available web services and scripting
languages.
Education
University
of Delaware Newark,
DE
Bachelor of Science – Management Information Systems Class of 2007
Bachelor of Science – Management Information Systems Class of 2007
·
3.4 GPA
·
Dean’s list for 6 semesters
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