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Maya Tangüis

309 Camino Real Apt. L106  Miami, FL 33001

(321) 287.7896   cell.

email: maya@gmail.com                           

 

SUMMARY

·         End-user training of MS applications and e-commerce web-based purchasing products.

·         Experience in gathering requirements, troubleshooting, schedule, and methodology.

·         Developed and maintained installation and configuration procedures.

·         Experience with International Sales of computer Hardware equipment.

·         Assisting with full-scale training of web-based purchasing products in foreign countries.

·         Writing technical software guidelines and training documentation. (English – Spanish)

·         Network installation and maintenance.

·         Migration and deployment of applications using Ghost software.

·         Resolving H/W issues for IBM, Dell, PCs, and HP printers, including configuration and diagnostics.

 

 

EDUCATION

o    Comp TIA A+ Certified

o    Valencia Community College – Orlando, Fl. – A.A.                                                                                              

 

TECHNICAL SKILLS

·         Windows Xp, Vista // MS Office Xp // Active Directory // Outlook // Ghost  //  Remedy 7.5 // TCP/IP

·         Hardware: HP Printers // Dell, IBM, and Toshiba PCs and Laptops break - Fix

LANGUAGES

• Bilingual, native fluency in English and Spanish.

PROFESSIONAL EXPERIENCE

CorTech – Sprint

Desktop Client Sup. Analyst                 July 2011 – Present.

• Provided on-site and/or remote resolution of multiple problems, or multiple customers, involving all desktop hardware, products, and applications.
• Migration, installation and configuration of Windows Xp to Win7, and MS Office Components remotely and in house.
• Performed desktop hardware and software installations, moves, adds and changes resulting from client requests and IT initiated projects.

                       

TeleTech - Western Union – Tele-Commute

Technical Support                               February 2011 to June 2011

• Provided nationwide technical support to Western Union Agents, (English – Spanish) for issues ranging from Account creation, password resets in AS400, to investigating and troubleshooting internet connectivity.
• Placed outbound calls to resolve/follow-up on customer issues and missing information.
• Consistently strive for maximum issue resolutions in minimum time.

Nemours Children’s Hospital, Orlando, FL.                             

Systems Support                                  July 2009 – January 2011

• Working closely with management in the developing of content within MS SharePoint, and Remedy 7.5.
• Successfully collated and eliminated redundant documentation within the Hospital’s Data Warehouse.
• Troubleshot and resolved desktop, H/W and S/W issues, such as Active directory conflicts.

           

Alive Productions SAC. Lima, Peru

Translation & Technical Writing          January 2008 – December 2008

• Responsible for the accurate translation and documentation of systems manuals from English to Spanish, and training of end users as well.
• Assisted with the development of customer presentations.

                       

New Millennium Consulting, Orlando, FL

Information Systems Contractor          February 2005 – October 2007

• Responsibilities included testing, documentation of system “bugs”, planning, coordinating, and Quality Assurance.
• Participated in business development sessions with users to document and enter key information into the content management system.
• Managed Windows platform migration and verification of successful deployment.
• Repaired and recovered hardware and/or software failures.

Walt Disney World, Orlando, FL

Data Analyst Contractor                       June 2004 – December 2004

• Responsible for the analysis of data implemented across the Disney theme parks and Disney Cruise lines platforms for accuracy. 
• Handle Q.A., documentation of system “bugs”, and delivery forecasting.
• Performed Quality Assurance tasks in order to implement enterprise wide content management application.
• Created and Maintained category administration for over 23 business units across Walt Disney World Company.
• Participated in business development sessions with users to document and enter key information into the Vignette content management system.

Utopian Realities Corporation, Miami, FL – Lima, Peru

General Manager                                September 2003 – April 2004

·          Responsible for the logistics associated with the Opening, and all the duties implicated in the establishing of an American Company branch specifically, in Lima Peru. Such as: Market Research, Permits, and compliance with the local importing laws.

• Managed and maintained expectations that were set by the organization and recognized issues/events that may affect delivery, so that corrective actions can be implemented.

Rumberger, Kirk & Caldwell, Orlando, FL                              

Systems Support Contractor                October 2001 to March 2002

·         Responsibilities included server administration, i.e., backup, upgrading, and setup; Technical PC support; end-user training on Windows 2000, MS Office XP, and other PC applications; workstation upgrades; hardware and software implementation; and HP printer setup.

GOCO-OP, Inc. , Maitland, FL                         

Implementation Trainer                       September 2000 to April 2001

• Responsibilities included testing, documentation of system “bugs”, planning, coordinating, and implementation of classes Nationally and Internationally for a web-based e-commerce purchasing program.
• Work very closely with the implementation team to provided feedback on client issues.

Universal Studios Escape, Orlando, FL                                                                        

Information Systems Contractor          August 1999 to March 2000

·         Responsibilities included systems support; training of end users; coordination, scheduling, and setup of system deployment; Y2K upgrades to MS Windows 98 and Office 95 97.

·         Troubleshooting and upgrading of software from Win 95 to Win98 Office 95 to Office 98 on desktops and laptops.

·         Handle hardware replacement including motherboards, memory, CD-ROMs; and monitors; trouble- shooting of HP printers and Compaq and Toshiba laptops.

Walt Disney Imagineering, Celebration, FL                                     

Information Systems Contractor          October 1998 to June 1999

·         Responsibilities included serving as technical computer support, and providing delivery of applications, training, and network setup for the Attractions Division. 

·         Conducted NT Network set up and troubleshooting, as well as hardware implementation for telecommunication operations.

Boeing @ NASA/Kennedy Space Center, Cape Canaveral, FL                                                                                                 

LAN Engineer Contractor                     February 1998 to August 1998

·         Responsibilities included server administration, i.e., backup, upgrading, and setup; technical PC support; end-user training on Windows NT 4.0 and other PC applications; workstation upgrades; hardware and software implementation; and HP printer setup.

 

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