Data Terminal Repair Provided Technical Assistance Resume Format in Word Free Download

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Joy Elam 309 Mt. Pleasant Dr, Midwest City, OK 73001 405.306.9876 Joy@gmail.com
OBJECTIVE
	I desire a position with a company that will incorporate my technical and organizational skills to the advantage of any endeavor that I am assigned.
PROFILE
	Computer Skills §  Install, configure, optimize and upgrade personal computer components. §  Advanced knowledge in Windows 9x, Windows 2000/XP, Vista and Windows 7. §  Vast experience of Windows 7 installations in Workgroup and Domain environments. §  Advanced knowledge of Server 2003 and 2008 Active Directory including Domain Infrastructure and networking. §  Advanced knowledge of Tape backup, including single tape units and tape libraries §  Basic knowledge of the Unix Platform Networking Skills §  Intermediate to advanced knowledge in networking (hardware and software connectivity). §  Perform preventive maintenance of networks including securing and protecting network cabling. Application Software Skills §  Proficient in Microsoft Office Suite, user and administrator. §  Proficient in Backup software including Yosemite Backup, Backup Exec versions 9.1 to 2010 and NTBackup. §  Basic knowledge of implementing and maintaining virtual networks with ESX 3.5 and 4.0. Customer Service Skills §  Use good communication skills, including listening with discretion when communicating with customers and colleagues. §  Use professional behavior including notation of privacy, confidentiality and respect for the customer and customer’s property. §  Vast Experience in supporting enterprise level administrators with hardware and software technical needs.
EMPLOYMENT Dell Computers, Oklahoma                                                                                 2009-2011             Enterprise Tape Backup Technician ·      Experience in supporting Network and Backup Administrators with Tape Backup hardware. Including, ML6000 Tape Library, PV136T Tape Library, PV124T Tape Library, PV132T Tape Library and Single tape Dat72 up through LTO5. ·      Experience in maintaining backup jobs and completing restores in the event of system failure. ·      Knowledgeable in tape solution best practices. ·      Provide end user support with hardware and software technical support.         Walgreens, Oklahoma and Texas                                                                            2008-2009             Data Terminal Repair §  Provided technical assistance to 67 stores throughout Oklahoma and Texas. §  Duties range from installing and maintaining POS equipment to configuring Windows and Unix based servers. §  Installed video surveillance and burglar alarms. §  Maintained tip and ring phone systems as well as VOIP. §  Installed and configured access points for wireless communication throughout the store. §  Installed and configured Hp Prolient servers and I5 AS400.
	Twister, Konawa, OK	2007
	Drilling Rig Floor-hand §  Maintained mud pumps. §  Made well pipe connections. §    Provided preventive maintenance on drawurst engines.
	Schlumberger, El Reno, OK	2005-2007
	Equipment Mechanic §  Suspension work, airbrake service, preventive engine maintenance on tractor-trailers. §  Maintained oil field pumps. Nitrogen Pump Operator §  Maintained and operated liquid nitrogen pumps at well sites.
	7-11, Oklahoma City, OK	2003-2005
	Customer Service Associate §  Maintained inventory control of products. §  Financial bookkeeping responsibilities for shift. §  Hosted community service events on behalf of 7-11.

MILITARY SERVICE
	United States Air National Guard §  C130 T56 turbo prop engine technician	2001-2004
EDUCATION
	Microsoft Certified Technical Specialist §  Server 2008 Active Directory Configuration, Implementation and Maintenance. VMware Certified Professional Classroom Instruction (Have not taken the certification test) §  Install and configure VMware 4.0 §  Create and implement complete virtual environments. Including Server and Client machines in a Domain Infrastructure. §  Configure High Availability to minimize system downtime. §  Maintain Backup and Restores of virtual machines. A+ Certification Metro Technology Centers – Springlake Campus, Oklahoma City, OK §  Computer Repair Program (Oklahoma Department of Career Tech – received state competency) (CompTIA A+ - Essentials – received certification) (CompTIA A+ - IT Technician – received certification)	2009-2010            2009-2010              2008                  2007-2008
	Rose State College, Oklahoma City, OK	2002-2003
	§  Major: Computer Science Courses included English Composition, Algebra, World History, Marketing. (College hours accumulated.)
	Shephard Air Force Base, Wichita Falls, TX §  Aerospace Propulsion	2001

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